1. The mission of PacifiCare is to create long-term shareholder value as a leading health and consumer services company committed to making people’s lives healthier and more secure. By providing health insurance, health-related products, health technology services, security, and other consumer services and products, we will help people feel healthier and more secure. (continued)....…a health and consumer services company making people’s lives better Mission Statement

2. (continued)… We commit to seek out and enhance the success of those doctors, hospitals, and service partners who improve health, service, and cost outcomes. Initially serving individuals in the western United States, we will expand our geographical presence where we can deliver innovative products and services consistent with our high standards and competencies..…a health and consumer services company making people’s lives better Mission Statement

3. We commit to a set of organizational values that ensures: We will not incur costs for which our customers are unwilling to pay. We have a bias for action and champion decision-making closer to the customer. We deliver innovative products, services, and business concepts that better meet our customers’ needs. (continued)....…a health and consumer services company making people’s lives better Mission Statement

4. (continued)… We commit to seek out and enhance the success of those doctors, hospitals, and service partners who improve health, service, and cost outcomes. Initially serving individuals in the western United States, we will expand our geographical presence where we can deliver innovative products and services consistent with our high standards and competencies..…a health and consumer services company making people’s lives better Mission Statement

5. (continued)… We attract, retain, and reward talented, hard- working, and team-oriented individuals who put our customers first and will take prudent risks. Respect and recognize those employees and institutions who demonstrate and exemplify our values. By fulfilling this mission, we expect to achieve superior financial returns for our shareholders..…a health and consumer services company making people’s lives better Mission Statement