1. BUSINESS LETTERS

2. 1) Letterhead = záhlaví 2) Addresses – follow the code of the country! E.g.: Ms Jane SmithČeské dráhy a.s. 28 Oxford streetLudvíka Svobody 1222 SUV 246 London110 15 Praha 1 UNITED KINGDOMCZECH REPUBLIC

3. 3) Date possibilities: 20 October 2008 20th October 2008 October 20, 2008

4. 4) What do they mean? Private and confidential For the attention of the HR Manager To whom it may concern:

5. 5) Salutation and complimentary close: Dear Mr JonesDear Mr Jones, Yours sincerelyYours sincerely,

6. Dear Sir or MadamDear Sir/MadamYours faithfully

7. If you are not able to guess the sex from the name, use: Dear Mr/Ms Yumiko Okinawa

8. Semi – formal complimentary closes: Best wishes Best regards Kind regards

9. 6) Body of the letter: - not too long, not too short - grammar: easy tenses, NEVER USE CONTRACTIONS!!!!!!!! - vocabulary: wide range

10. Always start the first paragraph with the CAPITAL LETTER: Dear Mr Jones Thank you for the letter of the 20 October. We are pleased to inform you……

11. 7) Signature: (Mr) Sirius Black

12. 8) Useful abbreviations: Mary Smith p.p. Michael Rockwood Enc. / Encl. c.c. b.c.c. © Mgr. Jana Šulcová