Presentation on theme: "This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 1 Local Number Portability."— Presentation transcript:
This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 1 Local Number Portability
This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 2 What We’ve Learned & How We Improved Coordinated Efforts with Service Providers - Established Port Center Inter-carrier Team to resolve operational issues among carriers - VZW Participation in LNP Inter Carrier Forms to streamline porting processes Dedicated Port Center Resources to Manage Multi-line Ports - Streamlined porting process for our large Enterprise accounts - Knowledgeable dedicated Port Center Representative assigned to multi-line port requests to assist throughout the entire porting process - Business and Port Center Team – coordinated effort to address ALL business customer porting needs - Commitment to resolve all delayed Ports Developed On-line Support - LNP Validation now available on verizonwireless.com - LNP available on Extranet sites 6/2/04
3 Customer Expectations Portability Confirmation - Carriers can port numbers only if both carriers provide service in the local area with which the phone number is associated. Handset Requirements - CDMA required - your old equipment may work on the VZW network, but the availability & quality of services may vary - Some calling plans require specific equipment Activation Notes - Old handset will continue to allow incoming & outgoing calls until the port is complete and *228 is successful - Billing account will be active with VZW at the time the phone is shipped - Will be in dual billing mode (may receive invoice from both carriers for same number) until *228 is completed - Will not be able to receive calls, including return calls from 911, on your VZW phone until the port is completed Dial *228 + Send - Once you receive your Verizon Wireless handset - dial *228 Send to complete the porting activation process. - Your old equipment and service will automatically disconnect with Old Service Provider once *228 is successful - Will have ability to make calls from new VZW phone once *228 is successful
This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 4 LNP - Business Porting Process 1. Request Is this number eligible to port? Is it an active service? 2. Validate -Mobile Number -Zip Code -Billing/Company Name -Federal Tax ID or Old Service Provider Account # -Password (if applicable) 3. Order Submitted Phone shipped within 2 business days 4. Disconnect After receipt of new phone, end user dials *228 + send. This triggers disconnect with old service provider 5.Activation Industry broadcast message occurs to all carriers. New service with VZW begins Validation failures returned to new Service Provider for resolution Standard set of reason codes for issues requiring resolution
This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 5 Porting Timeframes 24 to 48 hoursUp to 10 days The number of lines intended for porting will impact the time it takes to complete a port. Single LineMultiple LineWireline Up to several days Multiple service provider coordination High volume of lines Multiple geographic locations Note:All timing is estimated and could take longer than indicated. Note: Maximum number of lines able to port in 1 day = 100
This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 6 Resolution Required During the port process, clarification of information may be required with the old service provider and/or the customer. This may require action by Verizon Wireless’ customer service call center that has been established to specialize in porting activities. LNP - Resolution Created state-of-the-art customer service Porting Center with over 1000 VZW employees to track, troubleshoot and resolve porting issues.
This information is current as of 11/17/2004 and is subject to change- Verizon Wireless 7 What Can You Do To Prepare? Contact your Verizon Wireless Account Manager for port requests over 25 lines or VIP port requests. Communicate within your company that only authorized personnel are able to make changes to your company’s accounts, including porting. Have your old service provider information available to ensure accuracy in the data relayed to Verizon Wireless (i.e. copy of OSP current bill, passwords). Do not cancel service with your old provider before requesting to port in to Verizon Wireless - cancelled numbers are not eligible to be ported. Submit a request to OSP to remove all number blocks and passwords at both the account level and the line level. Request a confirmation number if applicable.