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Phone Systems that Mean Business

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Presentation on theme: "Phone Systems that Mean Business"— Presentation transcript:

1 Phone Systems that Mean Business
© 2010 Allworx Corp A subsidiary of PAETEC Holding All Rights Reserved

2 What Do Customers Want? Diverse Voice Services Routing Robust
Management Robust Customized Features What Do Customers Want? Global Multi-site Integration Voic Mobility Connectivity Business Process Productivity Presence Management

3 What Does Allworx Deliver?

4 SIP Copper T1/PRI Unlimited Routing Options Robust Key/PBX Features 99 sites Global Dir. Numbering/ Messaging 8 or 16 port Voic 8 or 16 Port AA TAPI POP3 IMAP4 Find me- Follow me iAllworx Individual Presence Unique Greetings

5 Some of Our 10,000+ Customers

6 From Visionary Beginnings…To Today
Founded in 1998 2 Divisions - Consulting and Product (Allworx) Management Team - Kodak and Xerox Sr. design engineers Film Kiosks Demonstrated Engineering skills Cutting-Edge Design & Development a core competence Introduced Allworx in 2003 Acquired by PAETEC in November 2007 Over 9,000 servers and 100,000 active users #1 market share in IP PBX in SMB (less than100 users)

7 Top Reasons To Be an Allworx Customer
The Future is now Pure SIP IP Phone System IP based stations Add SIP 2.0 trunks when ready Migrate Analog POTS, T1/PRI Built for your size business Cost Effective Growth and flexibility Features exceed your needs Everything is built-in no blades/gateways Few options 7

8 Key Differentiators Trouble-free changeover Easy to maintain
Low total cost of ownership Solves existing problems - and then some 8

9 Server Specifications
24x 6x Port Expander Number of Users Up to 150 Up to 60 Auto Attendants 9 Central Office Lines SIP 3 FXO, expandable to 21* 1 PFT Unlimited SIP lines 6 FXO, expandable to 24* Unlimited SIP Lines 6 FXO ports 3 Port Expanders per Server Analog Phones 5 FXS Ports expandable to 11* 2 FXS ports expandable to 8* 2 FXS Ports 6 Additional w/ 3 Px Voic 16 ports 1.5 hours per user 8 Ports 2 hours per user Server Based Conference Four 8 seat bridges ** One 8 seat bridge ** None Hard Drive 40 GB mirror drive 512 MB Compact Flash 256 MB Compact flash T1/PRI Built-in N/A * with optional Port Expander ** optional license 9 9

10 Door Relay/Serial Interface Door Relay/Serial Interface
24x Connections USB Interface Door Relay/Serial Interface LAN WAN DMZ Port Voice T1/ PRI Data T1 Analog Fail Over Port 5 FXS Audio Port Paging/MoH 3 FXO Door Relay/Serial Interface USB Interface LAN WAN 6 FXO 2 FXS Analog Fail Over Audio Port Paging/MoH 6x Connections

11 A premium top-of-the-line phone with Powerful Features
The Allworx 9224 A premium top-of-the-line phone with Powerful Features 24 programmable, 3-color Feature Keys Backlight Display for Readability 7 Interactive Soft Keys 11 Fixed Feature Keys Full-Duplex Speakerphone Built-in Headset Jack Built-in Layer 2 Switch Power over Ethernet (PoE) 11 11

12 The Allworx 9224 with 3 Tx Additional Sidecars support Attendant Console Every Tx powered by 9224 12 12

13 The Allworx 9212 A premium top-of-the-line phone with Powerful Features 12 programmable, 3-color Feature Keys 7 Interactive Soft Keys 11 Fixed Feature Keys Full-Duplex Speakerphone Built-in Headset Jack Built-in Layer 2 Switch Power over Ethernet (PoE) 13

14 The Allworx 9204 A sleek stylish design phone ideal for any office setting. 4 programmable function keys 192x64 graphical backlit display with adjustable brightness Power over Ethernet (PoE) High-fidelity voice handset Wideband audio support Wall mountable Only supported with System software 7.1 or higher

15 Conversion From TDM to IP is Simple

16 Master of the Universe Features

17 SIP with PAETEC SIP available on PAETEC Dynamic IP
SIP VoIP (long distance) (local/911) SIP available on PAETEC Dynamic IP The intelligence built in to choose the most cost effective phone line - based on the number dialed Apply different dialing rules to different telephone services (ITSP vs. local telephone company) Take advantage of the most cost effective way to route a phone call Implement today or tomorrow - as customers needs change

18 SIP Ready In markets where PAETEC SIP is not yet available (local/911)

19 Remote Phones - anywhere in the world
Incoming & Outgoing calls - VoIP or PSTN Main Office Internet Remote User Firewall DSS BLF Line Appearance Call Appearance SIP Appearance Call Queuing NAT Access Multiple Remote Users behind same firewall No VPN Required No static IP address required for remote phones Remote User Local Users

20 Users/Handsets/Extensions
1. Users are individuals (requiring voic ) 2. Extensions are “all others” kitchen, break room or call routes 3. Handsets are endpoints 4. Handsets assigned to User (unlimited) Allworx Handsets Generic SIP Handsets SIP soft-phones 6x Capacities: 60 users 120 extensions 24x Capacities 150 users 300 extensions

21 Call Routes Call routes are a pre-determined route for any call dialed or transferred to a user or extension

22 Call Routes, cont’d Call routes can be specific based on Caller ID
Follow-up with multiple call route attempts Finally…

23 Presence Every user has 7 unique presence settings - and can change them at will

24 Unified Messaging - Standard Voicemail/Email in One Box
Review, retrieve and respond to all your messages from Inbox Voic SMS text message alerts & escalation 24

25 My Allworx Manager

26 My Allworx Manager 26

27 E911 Alert Emergency Alert PFK
Any number of handsets may have Emergency Alert PFK When a 911 call is made, server generates audible and visual display alert on phone message and SMS text can be generated Perfect for Educational markets Any “high risk” customers

28 Advanced Features Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week. Group Calendaring: Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via . Call Assistant: Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc. Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues. VPN: Use the VPN software to access Allworx remotely and get full functionality ( , calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users.. VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.

29 Advanced Multi-site Support for up to 1000 users Global Directory
Primary/Branch Global Directory Global Voic Global Call Routes Global Busy Lamp Fields Enhanced Auto Attendants

30 Advanced Multi-Site …across town or across the Country
Up to 99 locations – public, or private network Global Directory, Global voic Global Numbering Visibility of handsets at branch locations Transfer Site to Branch Access remote site trunks Shared Automated Attendants Primary Site has visibility of users of all branches Multiple Primary Sites can serve for Disaster Recovery Distributed is better for SMB Dallas TX New York, NY Rochester, NY

31 Multi-site with MPLS

32 Call Assistant Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses. It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voic . Key benefits: Centralized call management Easy-to-Use graphical interface Drag & drop capability for transferring calls Easy access to standard call functions Seamless integration with any Allworx phone Quick and easy installation Support for both VoIP and traditional CO phone lines My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time. Outside Lines: All incoming lines which have been designated for this operator appear here. Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites. Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status. Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands. Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202 32

33 Call Recording – Easy as 1-2-3
Appears in folder where you want - Records directly to folder - not using voic port when recording shows status, pause and resume

34 TAPI – included with Call Assistant

35 ACD - Intelligently manage Calls

36 Automatic Call Distribution
Call Queuing & Automatic Call Distribution Perfect for Small Call Groups 16 Callers in Queue 10 Call Queues 36

37 Distribution Algorithms
Priority – Strict ordered list of Agents First agent available on list gets next call. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each agent. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent. Ring All – Legacy Call Queuing Mode

38 Call Queuing - Simple Management
Call Queue Statistics provide real-time detailed information 38

39 ACD Reports Statistics provide real-time detailed information 39

40 Customize Queues as needs change

41 ACD Reports Queue Statistics 41

42 ACD Reports 42

43 Queue Alarms/Supervisor
Unlimited Supervisors Administer via Web View and Reset Queue stats View and Reset Agent stats View logged in Agents Force logouts Monitor for Queue Alarms Queue Alarm PFK’s Yellow, then Red queue thresholds Wait Times Too many callers All Agents Logged Out (with Calls in Queue) Service observe w/ Barge-in

44 Conference Center Secure conferencing option – ID and Password protection Easy-to-use graphic user interface Full administrative view of users and conferences Centralized scheduling and moderation of calls 6x includes one 8-party conference bridge 24x includes four 8-party conference bridges

45 Dual Language Support 3 language Choices English French
Castilian Spanish Default Language 1, option to convert to selected language (2) 45

46 Mobile Link

47 iAllworx

48 Message and Presence Management

49 Retrieving, Listening, Sending Messages

50 Checking and Creating Conference Calls

51 Administration Programming
Browser Based GUI – access on LAN or Wan

52 The Allworx Proposal Intelligent Design Solves Today’s Communications Issues Platform For Rapid Enhancement Unparalleled Flexibility Built To Last Real World Value

53 Questions?

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