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Phone Systems that Mean Business © 2010 Allworx Corp A subsidiary of PAETEC Holding All Rights Reserved.

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Presentation on theme: "Phone Systems that Mean Business © 2010 Allworx Corp A subsidiary of PAETEC Holding All Rights Reserved."— Presentation transcript:


2 Phone Systems that Mean Business © 2010 Allworx Corp A subsidiary of PAETEC Holding All Rights Reserved

3 Voic What Do Customers Want? Business Process Productivity Global Multi-site Integration Routing Management Diverse Voice Services Robust Customized Features Mobility Connectivity Presence Management

4 What Does Allworx Deliver?

5 Unlimited Routing Options TAPI POP3 IMAP4 99 sites Global Dir. Numbering/ Messaging SIP Copper T1/PRI Robust Key/PBX Features 8 or 16 port Voic 8 or 16 Port AA Find me- Follow me iAllworx Individual Presence Unique Greetings

6 Some of Our 10,000+ Customers

7 From Visionary Beginnings…To Today Founded in 1998 –2 Divisions - Consulting and Product (Allworx) –Management Team - Kodak and Xerox Sr. design engineers –Film Kiosks Demonstrated Engineering skills –Cutting-Edge Design & Development a core competence Introduced Allworx in 2003 Acquired by PAETEC in November 2007 –Over 9,000 servers and 100,000 active users #1 market share in IP PBX in SMB (less than100 users)

8 Top Reasons To Be an Allworx Customer 1.The Future is now –Pure SIP IP Phone System IP based stations Add SIP 2.0 trunks when ready –Migrate Analog POTS, T1/PRI 2.Built for your size business –Cost Effective –Growth and flexibility –Features exceed your needs 3.Everything is built-in –no blades/gateways –Few options

9 Key Differentiators 4.Trouble-free changeover 5.Easy to maintain 5.Low total cost of ownership 6.Solves existing problems - and then some

10 Server Specifications Number of UsersUp to 150Up to 600 Auto Attendants990 Central Office Lines SIP 3 FXO, expandable to 21* 1 PFT Unlimited SIP lines 6 FXO, expandable to 24* 1 PFT Unlimited SIP Lines 6 FXO ports 1 PFT 3 Port Expanders per Server Analog Phones5 FXS Ports expandable to 11* 2 FXS ports expandable to 8* 2 FXS Ports 6 Additional w/ 3 Px Voic 16 ports 1.5 hours per user 8 Ports 2 hours per user Server Based ConferenceFour 8 seat bridges **One 8 seat bridge **None Hard Drive40 GB mirror drive512 MB Compact Flash256 MB Compact flash T1/PRIBuilt-inN/A * with optional Port Expander ** optional license 24x6xPort Expander

11 USB Interface Door Relay/Serial Interface LAN WAN DMZ Port Voice T1/ PRI Data T1 Analog Fail Over Port 5 FXS Audio Port Paging/MoH 3 FXO Door Relay/Serial Interface USB Interface LAN WAN 6 FXO 2 FXS Analog Fail Over Audio Port Paging/MoH 24x Connections 6x Connections

12 The Allworx programmable, 3-color Feature Keys Backlight Display for Readability 7 Interactive Soft Keys 11 Fixed Feature Keys Full-Duplex Speakerphone Built-in Headset Jack Built-in Layer 2 Switch Power over Ethernet (PoE) A premium top-of-the-line phone with Powerful Features

13 The Allworx 9224 with 3 Tx Additional Sidecars support Attendant Console Every Tx powered by 9224

14 The Allworx programmable, 3-color Feature Keys 7 Interactive Soft Keys 11 Fixed Feature Keys Full-Duplex Speakerphone Built-in Headset Jack Built-in Layer 2 Switch Power over Ethernet (PoE) A premium top-of-the-line phone with Powerful Features

15 The Allworx 9204 A sleek stylish design phone ideal for any office setting. 4 programmable function keys 192x64 graphical backlit display with adjustable brightness Power over Ethernet (PoE) High-fidelity voice handset Wideband audio support Wall mountable Only supported with System software 7.1 or higher

16 Conversion From TDM to IP is Simple

17 Master of the Universe Features

18 SIP with PAETEC SIP available on PAETEC Dynamic IP The intelligence built in to choose the most cost effective phone line - based on the number dialed Apply different dialing rules to different telephone services (ITSP vs. local telephone company) Take advantage of the most cost effective way to route a phone call Implement today or tomorrow - as customers needs change SIP VoIP (long distance) (local/911)

19 SIP Ready In markets where PAETEC SIP is not yet available (local/911)

20 Firewall Remote Phones - anywhere in the world Local Users Main Office Remote User DSS BLF Line Appearance Call Appearance SIP Appearance Call Queuing NAT Access Multiple Remote Users behind same firewall No VPN Required No static IP address required for remote phones Incoming & Outgoing calls - VoIP or PSTN Internet

21 Users/Handsets/Extensions 1. Users are individuals (requiring voic ) 2. Extensions are “all others” kitchen, break room or call routes 3. Handsets are endpoints 4. Handsets assigned to User (unlimited) Allworx Handsets Generic SIP Handsets SIP soft-phones 6x Capacities: –60 users –120 extensions 24x Capacities –150 users –300 extensions

22 Call Routes Call routes are a pre-determined route for any call dialed or transferred to a user or extension

23 Call Routes, cont’d Call routes can be specific based on Caller ID Follow-up with multiple call route attempts Finally…

24 Presence Every user has 7 unique presence settings - and can change them at will

25 Unified Messaging - Standard Voic / in One Box Review, retrieve and respond to all your messages from Inbox Voic SMS text message alerts & escalation

26 My Allworx Manager


28 E911 Alert Emergency Alert PFK –Any number of handsets may have Emergency Alert PFK When a 911 call is made, server generates audible and visual display alert on phone message and SMS text can be generated Perfect for –Educational markets –Any “high risk” customers

29 Advanced Features

30 Advanced Multi-site Support for up to 1000 users –Primary/Branch Global Directory Global Voic Global Call Routes Global Busy Lamp Fields Enhanced Auto Attendants

31 Up to 99 locations – public, or private network Global Directory, Global voic Global Numbering Visibility of handsets at branch locations Transfer Site to Branch Access remote site trunks Shared Automated Attendants Primary Site has visibility of users of all branches Multiple Primary Sites can serve for Disaster Recovery Distributed is better for SMB Advanced Multi-Site …across town or across the Country Dallas TX New York, NY Rochester, NY

32 Multi-site with MPLS

33 Call Assistant Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202

34 33 Call Recording – Easy as when recording shows status, pause and resume Appears in folder where you want - Records directly to folder - not using voic port

35 TAPI – included with Call Assistant

36 ACD - Intelligently manage Calls

37 Call Queuing & Automatic Call Distribution Perfect for Small Call Groups 10 Call Queues 16 Callers in Queue

38 Distribution Algorithms 1.Priority – Strict ordered list of Agents First agent available on list gets next call. 2.Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each agent. 3.Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent. 4.Ring All – Legacy Call Queuing Mode

39 Call Queue Statistics provide real-time detailed information Call Queuing - Simple Management

40 Statistics provide real-time detailed information ACD Reports

41 Customize Queues as needs change

42 ACD Reports Queue Statistics

43 ACD Reports

44 Queue Alarms/Supervisor Queue Alarm PFK’s –Yellow, then Red queue thresholds Wait Times Too many callers All Agents Logged Out (with Calls in Queue) Service observe w/ Barge-in Unlimited Supervisors Administer via Web View and Reset Queue stats View and Reset Agent stats View logged in Agents Force logouts Monitor for Queue Alarms

45 Conference Center Secure conferencing option – ID and Password protection –Easy-to-use graphic user interface Full administrative view of users and conferences –Centralized scheduling and moderation of calls 6x includes one 8-party conference bridge 24x includes four 8-party conference bridges

46 Dual Language Support 3 language Choices  English  French  Castilian Spanish  Default Language 1, option to convert to selected language (2)

47 Mobile Link

48 iAllworx

49 Message and Presence Management

50 Retrieving, Listening, Sending Messages

51 Checking and Creating Conference Calls

52 Administration Programming Browser Based GUI – access on LAN or Wan

53 The Allworx Proposal Intelligent Design Solves Today’s Communications Issues Platform For Rapid Enhancement Unparalleled Flexibility Built To Last Real World Value

54 Questions?

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