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1 Pertemuan 8 Dissatisfied Customers Matakuliah: G0502 / English for Secretaries Tahun: 2006
2 Quote of the day “Give more service and better service than you are paid for. Find out more about your job, and the job above yours, than you absolutely have to know.” Napoleon Hill
3 Dissatisfied customers
4 Reading Presentation Controlled practice Transfer Word check
5 Opinions Language Awareness Asking for an Opinion Asking for a Reaction Giving Strong Opinion Giving Neutral Opinion Giving Tentative Opinion
6 Opinions Language Awareness - continued Bringing in to Answer a Question Bringing in to Present a Point Summarizing
7 Writing Assigment A letter of apology
8 Assignment Check Yourself Mini-Meeting 1 Mini-Meeting 2
9 Assignment Match and Complete 1 Match and Complete 2 Match and Complete 3 Match and Complete 4 Match and Complete 5
10 Discussion The Good Negotiator
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/0304 © 2004 Business & Legal Reports, Inc. BLRs Human Resources Training Presentations Training Strategies II: State-of-the-Art Classroom Training.
Slide 2 and 3 Elicit from students the missing vowel Click to reveal answer Slide 4 Elicit from students what the pictures have in common. Click.
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Activity Read D Copy the challenge question. 3. Copy this table into your journal: Should nuclear waste be stored at your site? SITE #: _____.
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All Areas of Reading Instruction Post Pre During Vocabulary Questioning Check purpose for reading Fluency Practice Independent Focused Skill activity Skill.
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Unit 1 Newspaper Reading B How to read newspapers One of the best teachers in the world is the newspaper. And reading newspapers is the best way to learn.
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6 The Big Research Process And A Problem-Solving Model.
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