1. 03 - Globalisation Matakuliah: G0622/Bahasa Inggris 1 Tahun: 2005 Versi: 1.01

2. Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Menggunakan arti kosakata dalam bacaan tentang phone rage. Menangani ‘telephone calls’.

3. Outline Materi

4. Quote of the Week

5. Definition of Globalisation

6. 1. Introduction

7. 2. Listening

8. 3. Reading 1

9. 4. Vocabulary

10. 5. Grammar

11. 6. Reading 2

12. Book: Read the article "Bad line on behaviour" and extract information about phone rage.

13. 7. Business Skills

14. Managing telephone calls Answering the phone Making excuses Showing understanding Making contact Stating your purpose Promising action Messages Checking Ending a call Identifying yourself Asking for information Saying telephone numbers

15. Book: Preview the topic of phone rage and analyse phone behaviour. Learn and use key words and phrases for managing telephone calls successfully.

16. In class / Assignment: Role play two telephone conversations, using key words and phrases for managing telephone calls. –See Assignment 02-02: Role Play

17. 8. Case Study

18. Fortune Garments In class / Assignment: –Analyse and discuss a case study. Fortune Garments: Facing the challenges of a global company. –Plan and write a memo summarising problems and recommending a plan of action. See Assignment 03-02: Case Study: Writing Assignment: Course of Action Memo

19. 9. Unit Review

20. Book: Review listening, vocabulary, and reading from Unit 1. –See Assignment 03-03: Discussion Board Activity

21. Summary

22. Assignments 03-01: Reading – Business Brief: Brands 03-02: Case Study: Writing Assignment: Course of Action Memo 03-03: Discussion Board Activity Due next week