1. NSW MINING Learning from the past for a safer future NSW MINING Learning from the past for a safer future

2. NSW MINING Learning from the past for a safer future Geoff Denman and Jem Wallis

3. Is that a good sign? Improving Visual Communications for OH&S in Coal Mines

4. Emerging Risks Report

5. NSW MINING Learning from the past for a safer future “ Underwriters take risks every day of their lives, yet many are unaware of the subconscious thoughts that are clouding their judgments. Behavioural Theory tells us there are many unintended filters which distort the way we think about risk. Insurance professionals will benefit by being aware of these biases, leading to clearer thinking and a better management of risk. Lloyd’s believes a better understanding of these issues will be of great benefit to our industry.”

6. NSW MINING Learning from the past for a safer future 1.Personality affects perception of risk 2.Some groups perceive risk differently to others 3.Attitudes to risk depend how it is presented 4.Emotion is a driver of behavior 5. Communication of risk is challenging

7. NSW MINING Learning from the past for a safer future Emotion is a driver of behaviour

8. NSW MINING Learning from the past for a safer future

9. Effective persuasion is discovering what people already believe

10. NSW MINING Learning from the past for a safer future And then playing that back to them in an engaging way

11. NSW MINING Learning from the past for a safer future It’s difficult managing and bringing people along with you

12. NSW MINING Learning from the past for a safer future We call it - The Insightful Truth

13. NSW MINING Learning from the past for a safer future The creative expression is - The Inspirational Truth

14. NSW MINING Learning from the past for a safer future Applying this to visual messages in mines

15. NSW MINING Learning from the past for a safer future Focus groups in representative Underground and Open-cut mines in NSW and Qld

16. NSW MINING Learning from the past for a safer future Angus Place, NSW Springvale, NSW Newlands, QLD (Open-cut) Bulga, NSW (Washery) Western Coal Services, NSW (Washery) Oaky North, Qld Rolleston, Qld (Open-cut)

17. NSW MINING Learning from the past for a safer future Audit of existing communications

18. NSW MINING Learning from the past for a safer future General Compliance Signs Have Highest Spontaneous Recall

19. NSW MINING Learning from the past for a safer future But no spontaneous recall of other Visual Health & Safety communication

20. NSW MINING Learning from the past for a safer future Clutter Lack of Rotation Lack of Relevance Emphasis on Verbal Communication

21. NSW MINING Learning from the past for a safer future Explored Health & Safety messages from around the world

22. NSW MINING Learning from the past for a safer future What struck a chord

23. NSW MINING Learning from the past for a safer future Developing The Insightful Truth 1. A respect for hazards 2. Accidents will happen but are preventable 3. Most accidents caused by human error/poor decision complacency

24. NSW MINING Learning from the past for a safer future The Insightful Truth Years of experience and training can be undone by just one moment of complacency or poor judgment.

25. NSW MINING Learning from the past for a safer future The Inspirational Truth What ARE you thinking?

26. NSW MINING Learning from the past for a safer future 7. Work In Progress

27. NSW MINING Learning from the past for a safer future Very positive response High level of impact and arrest attention Graphic images Clear consequences Simple and clear message Consistent Main Message Inferred You need to stop and think You need to keep your mind on the job (avoid complacency) In the end your safety is up to you There are major consequences if you take risks Confirmation of rotation strategy (every 3-4 months) “you stop looking at them once they’ve been there a while”

28. NSW MINING Learning from the past for a safer future Conclusions 1.Rotation of visual material and messaging quarterly Different OH&S theme each time 2. Make it Relevant Poor decision making Near misses 3. Optimise the execution Link visual OH&S communication with verbal reinforcement Keep it simple 4. Placement and prominence is key De-clutter Site specific audit

29. NSW MINING Learning from the past for a safer future Thank-you