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Do you have a warm relationship with your clients? Do they talk about you and actively refer you to their colleagues? How often? Do you know?

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Presentation on theme: "Do you have a warm relationship with your clients? Do they talk about you and actively refer you to their colleagues? How often? Do you know?"— Presentation transcript:

1 Do you have a warm relationship with your clients? Do they talk about you and actively refer you to their colleagues? How often? Do you know?

2 The Client Referral System™ - what is important to you? Having happier clients? Knowing how you can improve? Having experts converting your unhappy clients into enthusiastic loyal referrers? Improving staff performance and productivity? Increasing your New Client numbers?

3 Asking for a referral is a hard thing to do... Can I...? Would You...? I’d like you to... Even if you ask for referrals, do you effectively manage the process AND keep it consistent? If you don’t, you are watching the opportunity to attract New Clients walk out your door.

4 If clients like what you do, they are happy to recommend you to their colleagues. How can you be sure that when they leave your business, your happy clients will actively refer you later?

5 We can help you generate honest referrals from happy clients. Subscribe to the Client Referral System™, an easy-to-administer, low-cost process that: Produces active referrals. Has your personal touch. Increases client satisfaction. Gives you information to improve. Increases business productivity.

6 Your clients feel that you have noticed them, thanked them and rewarded them personally - without taking any of your time... BECAUSE WE DO IT FOR YOU!

7 What is a New Client worth to your business? Consider the Client Referral System™ if: Your average New Client is worth more than $3000. Having a warm relationship with your clients is important. Client loyalty and Word-Of-Mouth referrals matter. Your time (and you staffs’ time) have a high dollar value. You do not have the skills and expertise in-house to develop and consistently manage your existing client base loyalty.

8 How do we do it? Every month you send your clients for the month an thanking them for their business, and asking them to help make their next experience better.

9 How do we do it? Your clients spend TWO minutes rating your business (online) on 10 key areas of client satisfaction.

10 We collate and analyse that data and send you a Report.

11 Your Monthly Report charts the journey of your clients, and shows you: What you are doing well. Where you can improve (increasing client satisfaction AND incidence of New Client referrals). Who is referring you. Who is not satisfied, why, and how you can make it better.

12 Why will your clients refer you? Your Client Referral System™ asks them on your behalf!

13 Good old-fashioned manners… We identify your happy clients and thank them for their feedback with a hand-written card.

14 With a splash of generosity… In this card is a Client Dollar$ offer for a colleague or friend.

15 And a large dash of “feel good”… We ask them to “pass it forward” to someone that they think would also enjoy your services.

16 And a little bit of “Over The Top”… When the Client Dollar$ are redeemed, we go one step forward and send your referring client another card AND a bottle of wine!

17 That makes EVERYONE feel good…

18 It’s a simple equation… Ask + Thank + Act + Thank Again = BEST Opportunity to Attract New Client Referrals

19 The Client Referral System™ Options

20 Four levels of subscription. All charged quarterly with 3 month minimum. Choose which features suit you. All levels increase satisfaction and result in New Client referrals. Have us speak to and convert your “unhappy” customers for you. Priced from just $395+GST per month.

21 The Client Referral System™ - automates the things that are important to you Have happier clients. Have a warm relationship with your clients. Know how you can improve. Have experts convert your unhappy clients into enthusiastic loyal referrers. Improve staff performance and productivity. Increase your New Client referrals.

22 Get your clients referring you today with your own Client Referral System™


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