1. Global Service Jam 2014 Shanghai Team 181

3. Bill VickyAaronMary Zoe Eric Huitse

4. DISCOVER (Design Challenge) 4 Better Metro Experience 项目 目的是给全世界每天数以万计的地铁乘客 带来更好的地铁乘坐体验 作为一项公益服务 我们和传统的地铁服务不同，我们运用以人为本的方，提高现有设施的 使用效果

5. 5 DEFINE (ALL INSIGHTS) Feasibility / Desirability / Viability

6. DESIGN (KEY INSIGHTS) 6 Passengers don’t know where to find restroom! It’s HORRIBLE given there are multi restrooms in that station!

7. DESIGN (KEY INSIGHTS) 7 Restrooms in metro are underutilized Netizens tried to solve the problem but doesn’t really help

8. What’s Different v.s. available in Market? 8 Metro app doesn’t have restroom information “Restroom App” can not pinpoint metro restrooms

9. 9 Why app? Why crowd sourcing?

10. DELIVERY and TEST 10