2 Overview of TriTech Software Systems The Premier Public Safety Software for Large to Small Police, Fire, and EMS AgenciesKey StatsComprehensive product solution that touches all areas of public safety:Founded in 1993350+ employeesHeadquartered in San Diego, CAAdditional offices in Decorah (IA), Castle Hayne (NC), and Marlborough (MA)CAD9-1-1RMSSearch & AnalyticsEMSMobileJailProvides both on-premise and cloud solutions for all sizes of agencies and jurisdictionsExclusively focused on the Public Safety industry for over 20 yearsOver 2,700 installations, including 71 of the top U.S municipalities, across 7 different countries
3 Global Customer Base of Over 2,700 Installations 80,000 sworn officers | 200 million people protected | 71 of top 100 municipalities | Across 7 CountriesHamilton County Emergency Communications District9-1-1, RMS, FBR690,000 calls annuallypositionsSupports Law, Fire and EMS personnel across 26 various agenciesEl-Paso-Teller County Authority9-1-1, CAD, Mobile, Browser250,000+ calls annually50+ dispatchers/call-takersSupports Law, Fire and EMSCalifornia Highway PatrolCAD, Mobile20,000 incidents per day3,000 mobile units7,300 sworn officers3,200 civilian personnelColumbia Police Department (SC)9-1-1, CADOver 1 million calls annually362 sworn officersSupports Law, Fire and EMSMemphis Police Department (TN)RMS940,000 calls annually2,300 sworn officersSupports Law, Fire and EMSSan Antonio Police Department (TX)CAD1.5 million calls annually176 dispatchersSupports Law, Fire and EMSDallas Police Department (TX)CAD, Mobile1.2 million annual calls317 dispatchers/call-takersSupports Law, Fire and EMS100% implementation success rate | 98% maintenance renewal rates | 91% customer satisfaction
4 Judiciary & Corrections Public Safety Organizations Need Integrated Solutions to Connect Departments and Manage WorkflowsState Law EnforcementMunicipal Law Enforcement, Fire and EMSPrivate Ambulance Service ProvidersFederal Enforcement Agencies and Homeland SecurityRespondersNG9-1-1CADNotificationsTactical MappingStatistical ReportingIncident ManagementRecords ManagementCitationsField ReportsFire InspectionsSchedulesState/Federal ReportsRecords ManagementBooking RecordsCase InformationDigital FingerprintsForensic InformationProperty and EvidenceCommand & ControlJudiciary & CorrectionsInvestigatorsMunicipal JailsJuvenile, Municipal, State and Federal CourtsAttorneys GeneralJuvenile DetentionState and Federal PrisonsProbation ParoleIntelligenceAnalyticsLegacy Technology Not Capable of Handling Current Agency Demands – Mobile, GIS, Text, Images and Video47
5 Inform CAD+9-1-1 – The New Standard in Public Safety Software TriTech Inform CAD significantly improves the efficiency of emergency response through unified workflow and decision makingInform CAD All-In-One SolutionNG9-1-1CADPrioritizes incoming calls using the geo-centric features and allows high priority calls to be answered more quicklyLinks relevant caller data from multiple systems in order to present meaningful information to the call taker before the call is even answeredRMSIntegratedTelephony with CADVoiceVOIPTelematicsRapid Triage and PrioritizationText+MobilePublic SwitchPhotoAdvancedResponder AlertsSingle User Interface(Live & Historical Information)SensorVideoCall PrioritizationNG9-1-1 ReadinessAdvance NotificationHistorical Information
6 Full Product Suite For Public Safety HighlightsComprehensive product suite touches all areas of public safetyEnables TriTech to be the central hub connecting agencies and jurisdictions of all types and sizesEnterprise grade Inform platform supports medium to large agenciesEasy to deploy Perform and Respond platforms targeted at smaller agenciesNext Generation capabilities in and advanced search & analytics, supported by strong patent protectionsModular approach across platforms enables land and expand strategy and drives future upsell opportunityFlexible deployment models supporting both on premise and cloud-based use casesHighly scalable technology platform integrates all types of digital data – mobile, GIS, text, images and videoSupports both mobile and back office locations and usersMulti-AgencyMulti-JurisdictionCommand and ControlRespondersSoftwareServicesSolutionsU.S. and InternationalInvestigations and CorrectionsAll Tiers
7 MACDONALDUosted servers / applicationsUsually internet based technologiesPriced as a service – annual subscriptions / by use or by user / by amount of data storedData sharingcommunity clouds, where a group of law enforcement agencies build their own cloud solution for infrastructure, platform or services, “Because of the CJIS requirements, some agencies think the better solution is in having multiple justice agencies coming together and fashioning their own solution,”Deployment ModelsThere are four main cloud computing deployment models--public, community, private, and hybrid--each with their own pros and cons.Public CloudNIST has defined the public cloud deployment model as "provisioned for open use by the general public. It may be owned, managed, and operated by a business, academic, or government organization, or some combination of them. It exists on the premises of the cloud provider."In other words, a general service provider generally owns and operates the infrastructure and offers access to services such as applications, storage, or other resources, via the internet. Services are generally offered for free or on pay-per-use model.Private CloudPrivate cloud referes to infrastructure or computing architecture that provides hosted services to a single organization comprising of multiple consumers. They can be managed internally by the organization themselves or by a third-party and hosted internally or externally.Community CloudCommunity clouds are a subset of public clouds that are tailored to a particular industry or group of users. More specifically, it is a multi-tenant infrastructure shared among several organizations with common computing concerns such as regulatory or security concerns or performance requirements. It may be owned, managed, and operated by one or more of the organizations in the community, a third party, or some combination of them, and it may exist on or off premises.Hybrid CloudHybrid cloud refers to a composition of two or more distinct cloud infrastructures (private, community, or public) that remain unique entities, but are bound together by standardized or proprietary technology that enables data and application portability.
8 Cloud Deployment Model Financial Considerations Benefits of a Subscription Model – agencies pay for “usage” and not a “system”Ease of AdministrationAutomatic Software UpgradesPeriodic hardware refreshLower up-front costsEasy to scale
9 California Highway Patrol, CA Largest State Police Agency in the USSworn Officers: 7,300Civilian Personnel: 3,200Square Miles: 164,000Population: 36.5 MillionIncidents per day: 20,000+CAD Positions: 400Mobile Units: 3,000Supporting 25 communication centers via 4 main hubs throughout CaliforniaAll hubs linked through seamless CAD to CAD interface