1. Howard Hays, MD, MSPH RPMS Program Manager, IHS Howard Hays, MD, MSPH RPMS Program Manager, IHS World VistA Community June 16, 2007

2. Indian Health Service Provides comprehensive care to over 1.6 million American Indians / Alaska Natives Nearly 600 health care facilities FederalTribal Hospitals 36 13 Health Centers 61 158 Health Stations 49 76 Residential treatment centers 5 28 Alaska village clinics 170 Urban programs 34 Provides comprehensive care to over 1.6 million American Indians / Alaska Natives Nearly 600 health care facilities FederalTribal Hospitals 36 13 Health Centers 61 158 Health Stations 49 76 Residential treatment centers 5 28 Alaska village clinics 170 Urban programs 34

3. Indian Health Service Over 50% of programs are operated by tribes through tribally run compacted or contracted facilities 34 urban programs are contracted to provide care to AI/AN populations in metropolitan areas Remaining care is provided through federally operated ‘direct’ programs (majority of the user population still receives care in direct programs) Over 50% of programs are operated by tribes through tribally run compacted or contracted facilities 34 urban programs are contracted to provide care to AI/AN populations in metropolitan areas Remaining care is provided through federally operated ‘direct’ programs (majority of the user population still receives care in direct programs)

4. Data Needs Clinical care –Provision of care (diagnoses, meds, results, etc.) –Assessment of quality of care Public Health Surveillance –Fluoridation, Immunization, Suicide, DV/IPV, etc. Billing / Collections –Diagnosis and service codes Research –Collaborations with CDC, AHRQ, academia Performance Assessment –GPRA and other national measures Legislative –Congressional reports, budget justification, etc. Clinical care –Provision of care (diagnoses, meds, results, etc.) –Assessment of quality of care Public Health Surveillance –Fluoridation, Immunization, Suicide, DV/IPV, etc. Billing / Collections –Diagnosis and service codes Research –Collaborations with CDC, AHRQ, academia Performance Assessment –GPRA and other national measures Legislative –Congressional reports, budget justification, etc.

5. Data Issues in IHS Funding and reporting are centralized, but administration and governance are decentralized Over half of Indian health programs are administered autonomously by tribes Submission of health data from tribes is voluntary Therefore, we (IHS) must provide tools for quality care and data collection that are attractive and meet the needs of all constituents, Tribal and Federal. Funding and reporting are centralized, but administration and governance are decentralized Over half of Indian health programs are administered autonomously by tribes Submission of health data from tribes is voluntary Therefore, we (IHS) must provide tools for quality care and data collection that are attractive and meet the needs of all constituents, Tribal and Federal.

6. RPMS Resource and Patient Management System IHS Health Information Solution since 1984 ---- A.K.A. ---- Really Powerful at Measuring Stuff Resource and Patient Management System IHS Health Information Solution since 1984 ---- A.K.A. ---- Really Powerful at Measuring Stuff

7. RPMS is an integrated Public Health information system –Composed of over 60 component applications –Patient and Population based clinical applications –Patient and Population based administrative applications –Financially-oriented administrative applications www.ihs.gov/CIO/RPMS RPMS is an integrated Public Health information system –Composed of over 60 component applications –Patient and Population based clinical applications –Patient and Population based administrative applications –Financially-oriented administrative applications www.ihs.gov/CIO/RPMS What is RPMS?

8. VistA and RPMS Common programming/database architecture (M/Cache) Applications shared by VHA and IHS Many developed for use in VHA and adapted for IHS Others developed for use in IHS, some adopted by VHA RPMS focused around Visit data contained in Patient Care Component (PCC) IHS uses HRN instead of SSN Common programming/database architecture (M/Cache) Applications shared by VHA and IHS Many developed for use in VHA and adapted for IHS Others developed for use in IHS, some adopted by VHA RPMS focused around Visit data contained in Patient Care Component (PCC) IHS uses HRN instead of SSN

9. IHS is not VHA Cradle to grave care –Pediatrics –Prenatal and obstetrical care Smaller facilities, more rurally located Decentralized administration Tribal autonomy Community and population-based mission Very modest IT staffing & budget Cradle to grave care –Pediatrics –Prenatal and obstetrical care Smaller facilities, more rurally located Decentralized administration Tribal autonomy Community and population-based mission Very modest IT staffing & budget

10. RPMS Integrates Multiple Clinical Systems

11. The EHR Challenge for IHS Produce or acquire an Electronic Health Record system that: –Meets clinical and business needs of both Tribally and Federally operated facilities –Is scalable to the needs of facilities ranging from small rural clinics to medium-sized hospitals –Is affordable to facilities with no resource cushion or ability to borrow –Is sustainable into the future Produce or acquire an Electronic Health Record system that: –Meets clinical and business needs of both Tribally and Federally operated facilities –Is scalable to the needs of facilities ranging from small rural clinics to medium-sized hospitals –Is affordable to facilities with no resource cushion or ability to borrow –Is sustainable into the future

12. RPMS – Elements of an EHR for over 20 Years Existing elements –Registration –Scheduling –Pharmacy –Radiology –Laboratory –Immunizations –Reminders (passive) –Problem List –Health Summary –Other PCC functions –Billing –More... Existing elements –Registration –Scheduling –Pharmacy –Radiology –Laboratory –Immunizations –Reminders (passive) –Problem List –Health Summary –Other PCC functions –Billing –More... Lacking elements –Provider order entry –Note authoring –Point of care data entry –GUI usability –Active reminders & notifications

13. RPMS Electronic Health Record Graphical User Interface to RPMS –User-friendly and intuitive access to RPMS database for clinicians and other staff –Componentized to allow incorporation of CPRS functionality as well as new capabilities developed within IHS –Proprietary “framework” for presentation of various GUI components Graphical User Interface to RPMS –User-friendly and intuitive access to RPMS database for clinicians and other staff –Componentized to allow incorporation of CPRS functionality as well as new capabilities developed within IHS –Proprietary “framework” for presentation of various GUI components

14. The EHR Componentized Framework

17. VueCentric Design Mode –Build visual templates from available components, arranging them on tabs or panes in an orientation consistent with the user’s workflow

18. VueCentric Layout Manager –Allows customization of visual user template –Orientation via tabs, tree views, splitter panes, etc. –Click and drag to modify layout –Addition of color & style enhancements –Layout according to user’s business flow

21. RPMS EHR Commonalities with CPRS Notifications Text Integration Utility – note author Reminders application –IHS-specific national reminders Consults application –RPMS has separate referred care application Order Entry, Lab, Radiology, Pharmacy –Numerous IHS customizations esp with medication management Notifications Text Integration Utility – note author Reminders application –IHS-specific national reminders Consults application –RPMS has separate referred care application Order Entry, Lab, Radiology, Pharmacy –Numerous IHS customizations esp with medication management

22. IHS-Specific EHR Components Medication management interface Immunizations Patient Education Problem List Diagnosis entry and coding Superbills and CPT coding Numerous others Medication management interface Immunizations Patient Education Problem List Diagnosis entry and coding Superbills and CPT coding Numerous others

23. Other RPMS Capabilities Powerful Database Query Tools State Immunization Data Exchange Reference Lab Interface Support for pediatric care Support for women’s health & prenatal Behavioral Health applications Multiple Case Management applications iCare Population Management GUI Clinical Reporting System – performance measure application (specific to IHS) Powerful Database Query Tools State Immunization Data Exchange Reference Lab Interface Support for pediatric care Support for women’s health & prenatal Behavioral Health applications Multiple Case Management applications iCare Population Management GUI Clinical Reporting System – performance measure application (specific to IHS)

24. Immunization Data Exchange IHS and Tribes share many patients with private sector –Shot records are often incomplete due to patient mobility –Risk for under- and over-immunization Data exchange system for pediatric immunizations developed –HL-7 data files exported to and imported from State immunization registries IHS and Tribes share many patients with private sector –Shot records are often incomplete due to patient mobility –Risk for under- and over-immunization Data exchange system for pediatric immunizations developed –HL-7 data files exported to and imported from State immunization registries

25. Reference Lab Interface Released for Laboratory v5.2 (IHS patch 1021) Uni- or Bi-directional interface with contracted reference laboratories –Unidirectional receives lab results into PCC –Bidirectional sends orders to reference lab and receives results into lab package (EHR) Implementation is fairly labor-intensive Released for Laboratory v5.2 (IHS patch 1021) Uni- or Bi-directional interface with contracted reference laboratories –Unidirectional receives lab results into PCC –Bidirectional sends orders to reference lab and receives results into lab package (EHR) Implementation is fairly labor-intensive

26. Well Child Care CDC Growth Charts – in PCC+ and EHR GUI Infant birthweight & feeding choices Ages & Stages Questionnaire (ASQ) –Age-specific screening in 5 dimensions –Print form, record score in EHR or PCC –Guidance for abnormal screens Well Child Knowledgebase –Thousands of age-specific reminders, education, developmental & medical screening, etc. –Nationally deployed set with local management Additional screening tools (DDST milestones) CDC Growth Charts – in PCC+ and EHR GUI Infant birthweight & feeding choices Ages & Stages Questionnaire (ASQ) –Age-specific screening in 5 dimensions –Print form, record score in EHR or PCC –Guidance for abnormal screens Well Child Knowledgebase –Thousands of age-specific reminders, education, developmental & medical screening, etc. –Nationally deployed set with local management Additional screening tools (DDST milestones)

27. Prenatal Care (in development) Data collection and entry for: –First Prenatal Visit –Interim Prenatal Visits –Postpartum Visit Over 600 data points Flowchart presentation where appropriate Data carries over to future pregnancies Multiple GUI components planned Flowchart infrastructure extensible to other types of data Data collection and entry for: –First Prenatal Visit –Interim Prenatal Visits –Postpartum Visit Over 600 data points Flowchart presentation where appropriate Data carries over to future pregnancies Multiple GUI components planned Flowchart infrastructure extensible to other types of data

28. RPMS Behavioral Health System First complete electronic record in IHS (1990s) Graphical (GUI) version released 2003 Widely deployed throughout I/T/U system –>250 sites Designed for A/SA, MH, and SW providers Integrated with RPMS medical information Supports 3 rd party billing for BH services First complete electronic record in IHS (1990s) Graphical (GUI) version released 2003 Widely deployed throughout I/T/U system –>250 sites Designed for A/SA, MH, and SW providers Integrated with RPMS medical information Supports 3 rd party billing for BH services

29. RPMS Behavioral Health System Ability to document: –1:1 patient encounters –Group encounters –Patient Education, Health Factors and screening (depression, EtOH, DV) –Treatment Plans and Treatment Plan reviews –Case Management Information –Incidents of Suicide/Suicidal Behavior Ability to document: –1:1 patient encounters –Group encounters –Patient Education, Health Factors and screening (depression, EtOH, DV) –Treatment Plans and Treatment Plan reviews –Case Management Information –Incidents of Suicide/Suicidal Behavior

30. BH GUI Screenshot

31. IBH Screenshot

32. SRF Screenshot

33. RPMS Case Management Applications Registry-based systems with reminders, performance indicators, and population- based reporting Immunizations Diabetes Management System Asthma Management System Women’s Health HIV Management System Population Management (iCare) Registry-based systems with reminders, performance indicators, and population- based reporting Immunizations Diabetes Management System Asthma Management System Women’s Health HIV Management System Population Management (iCare)

34. iCare Population Management GUI Graphical interface for a fully integrated case management system Decision support and patient management for multiple chronic conditions Nationally defined preventive and disease- specific healthcare reminders Customizable patient panels Quick performance views using CRS/GPRA logic for any patient or group of patients Plan to incorporate current and future disease- specific register systems (DM, Asthma, HIV/STD, CVD, WH, etc.) Graphical interface for a fully integrated case management system Decision support and patient management for multiple chronic conditions Nationally defined preventive and disease- specific healthcare reminders Customizable patient panels Quick performance views using CRS/GPRA logic for any patient or group of patients Plan to incorporate current and future disease- specific register systems (DM, Asthma, HIV/STD, CVD, WH, etc.)

35. iCare provides the ability to create multiple, predefined and easy-to-define patient panels. Panels are customizable and unique to the individual user.

36. A Panel’s Patient List

37. Modifying Panels Modifications made to individual panels affect that panel only Users choose which columns they’d like displayed and in what order. Each panel can have a different design

38. iCare utilizes logic written for other clinical applications to “tag” individuals with pre- defined diagnoses and conditions“Tags”“Tags”

39. iCare displays patient “flags” related to Abnormal labs Hospitalizations ER visits Unanticipated ER returns“Flags”“Flags”

40. Individual “GPRA” View User’s select which GPRA measures they’d like to view and then check to see if the measure is met for any individual patient on the panel.

41. Aggregated “GPRA” Statistics iCare uses “official” GPRA report logic on user-defined populations that are not currently available in the Clinical Reporting System (CRS)

42. Patient Record iCare pulls all available patient data and displays it in one view

43. iCare will generate nationally-defined general prevention and disease/condition specific healthcare reminders that are integrated to display most stringent criteria applicable to the patient’s chronic condition(s)

44. CRS (Clinical Reporting System) Automated reporting system for tracking over 300 clinical quality measures, including 22 GPRA measures Intended to eliminate the need for manual chart audits Available in both GUI and roll-and-scroll versions Awarded 2005 Nicholas E. Davies Award of Excellence in Public Health Automated reporting system for tracking over 300 clinical quality measures, including 22 GPRA measures Intended to eliminate the need for manual chart audits Available in both GUI and roll-and-scroll versions Awarded 2005 Nicholas E. Davies Award of Excellence in Public Health

45. CRS Identical logic ensures comparable performance data across all facilities Updated annually to reflect changes in the logic descriptions and to add new measures Local facilities have the option of transmitting their data for most CRS reports to their Area Office for Area Aggregate Reports Identical logic ensures comparable performance data across all facilities Updated annually to reflect changes in the logic descriptions and to add new measures Local facilities have the option of transmitting their data for most CRS reports to their Area Office for Area Aggregate Reports

46. CRS 2007 Clinical Measures 22 GPRA treatment and prevention measures 23 other key clinical performance measure topics. Examples: –Diabetes Comprehensive Care –Osteoporosis Screening –Comprehensive CVD-Related Assessment 22 HEDIS measure topics 26 Elder Care measure topics (patients 55+) 17 CMS (hospital) measures 22 GPRA treatment and prevention measures 23 other key clinical performance measure topics. Examples: –Diabetes Comprehensive Care –Osteoporosis Screening –Comprehensive CVD-Related Assessment 22 HEDIS measure topics 26 Elder Care measure topics (patients 55+) 17 CMS (hospital) measures

47. Sample Performance Summary

48. Quality Measurement in IHS Sequist, et al. “Information Technology as a Tool to Improve the Quality of American Indian Health Care”, AJPH 95:12, Dec 2005 http://www.ihs.gov/cio/crs/crs_performance_imp rovement_toolbox.asp http://www.ihs.gov/NonMedicalPrograms/Planni ngEvaluation/pe-gpra.asp http://www.ihs.gov/NonMedicalPrograms/Budge tFormulation/bf_cong_justifications.asp (see 2008 pp 202ff) Sequist, et al. “Information Technology as a Tool to Improve the Quality of American Indian Health Care”, AJPH 95:12, Dec 2005 http://www.ihs.gov/cio/crs/crs_performance_imp rovement_toolbox.asp http://www.ihs.gov/NonMedicalPrograms/Planni ngEvaluation/pe-gpra.asp http://www.ihs.gov/NonMedicalPrograms/Budge tFormulation/bf_cong_justifications.asp (see 2008 pp 202ff)

49. Advantages of RPMS Software is GOTS – public domain - mostly Flexible implementation (minimal to full) Accommodates paper or electronic documentation Robust database with many standard reports and powerful queries Supports population health mission Occupational Health module pending Can use local or remote database Software is GOTS – public domain - mostly Flexible implementation (minimal to full) Accommodates paper or electronic documentation Robust database with many standard reports and powerful queries Supports population health mission Occupational Health module pending Can use local or remote database

50. Disadvantages of RPMS Does not come with any support Setup and maintenance of multiple packages can be challenging Not web based or enabled EHR GUI requires separate contract/license EHR GUI requires setup of ancillary packages (pharmacy, lab, radiology) that may not be used Does not come with any support Setup and maintenance of multiple packages can be challenging Not web based or enabled EHR GUI requires separate contract/license EHR GUI requires setup of ancillary packages (pharmacy, lab, radiology) that may not be used

51. Discussion