1. the LESSpaper Office & IT systems for the 21 st Century GMS – Digital Vision Bob Goodwin Ian Hopkins David Gavin

2. White Collar Holocaust ‘living with inefficiency’

3. Tom Peters says - “Unless you realise that white-collar jobs are going the same way as those people who used to load ships, you’ll be replaced by a chip”!

4. Dennis says... "We believe that the era of direct cost compression is coming to an end and the prolonged period of “white-collar” productivity improvement is the way forward for all major enterprises.“ Dennis Wright MD of GMS …and who needs Tom Peters?

5. Rate of change Moores law and the awesome power ahead “in 25 years the sum of all human knowledge will fit on a personal device” (G Blonder) Is IT under control? Do we harness what we have now properly? NO!

6. Reality Check too many people in indirect processes - the UK business disorder? people use email to ‘spray’ files round networks people drop files into the nearest convenient save- point Networked PCs have created new problems that few recognise they need to deal with data anarchy and entropy

7. Symptoms in state of change or conversely, administrative inertia can’t find information while customer is on the phone bogged down with paper indirect overhead is too high have no controls or KPI's for indirect function employ people and don't know what they do all day trivial tasks take too much useful time critical tasks are high cost and take too long not sure document versions are correct people swamped by sheer volume of information low conversion rate for new business quotes rework, claims and complaints are too high and getting higher increasing regulatory compliance pressures too many credit notes

8. ‘Office PC’s’ Corporate systems DB Structured Data Unstructured information “the PAPERBOUND Office” > 80%! < 20%!

9. Semi-structured information Corporate systems DB Structured Data GRABGRAB DB INTERCEPTINTERCEPT the “LESSpaper office” Scan ‘Office/ PC’s’ WWW

10. ROI Forms Processing Document Management DM with Integration Knowledge Management Integrated DM/KM system Corporate DM/KM system ASP “the higher you aim, the greater the return and the more difficult it is for your competitors to follow” The Digital Business Curve Scanning email web-site e-commerce e-business ecosystem Copyright GMS CRM EIP

11. Knowledge Management Business Management Document Management ‘Office/ PC’s’ Fully integrated systems, engineered for auto completion of documents and paper elimination www The Digital Business Vision >90%+ of information is structured