Key Questions What do we want to accomplish? Main Objective: To cultivate interactive relationships with the customers of the Orange County Library System and promote OCLS programs, services and information.
Key Questions Who is our audience? Customers of the OCLS, members of the Central Florida Media, Local social media influencers, and families.
Analytics Likes, Followers, Check In’s Facebook Insights – 1.92% average virality, 1% average goal, not just about overall likes! Hootsuite Pro Klout Commun.it Pinterest Analytics
Library Use Hard to measure! Social Media is Public Relations!
When to Post? Twitter Best Overall: Mondays Best Time Overall: 9&11a.m. /1&4p.m. Weekends: 12-2p.m./3-4p.m. Weekdays: 3-6p.m. www.tweroid.com
When to Post? Facebook Best Days: Wednesday, Thursday, Sunday Best Times*: ? www.edgerankchecker.com
What to Post? “Content is King.” Experiment & find what works! Use your Social Media Strategy to find focus.
What to Post? Ask Questions “Like” if you have your library card memorized. I wish ____________ had a sequel. Cool graphics. Photos What’s happening right now. Trends – use good ideas you find from others. Post, retweet, & like other organizations comments. 80/20 or 90/10 Experiment! Google Alerts
Reputation Management How do we handle a social media crisis? Yelp www.netvibes.com www.socialmention.com
Strategic Goals for Social Media I. Strategic Goal: Enhance Facebook Timeline Page. II. Strategic Goal: Increase system-wide involvement in Social Media. III. Strategic Goal: Create social media campaigns focusing on content creation. IV. Strategic Goal: Develop relevant system of Social Media Measurement. – Maintain an average virality rate of 1% or over on Facebook posts. V. Strategic Goal: Connect to Local social media and blogging community.
Helpful Resources www.mashable.com www.marismith.com www.socialmediaexaminer.com Social Media Plan Template: http://teachtofishdigital.com/library/documents-downloads/http://teachtofishdigital.com/library/documents-downloads/ http://edgerankchecker.com/blog/2012/03/what-is-the-average-virality-rate-for-a-facebook-pages-posts/ www.tweroid.com www.edgerankchecker.com www.hootsuite.com www.netvibes.com www.socialmention.com
Lynette Schimpf email: firstname.lastname@example.org@ocls.info Facebook: Orange County Library System (FL) www.ocls.info/facebook Twitter: @oclslibrary Thank You!