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GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 Table of Contents 1210-1259: Reservations Procedures 1212Approved Guestroom Rates 1215Complimentary Guestrooms.

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Presentation on theme: "GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 Table of Contents 1210-1259: Reservations Procedures 1212Approved Guestroom Rates 1215Complimentary Guestrooms."— Presentation transcript:

1 GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 Table of Contents 1210-1259: Reservations Procedures 1212Approved Guestroom Rates 1215Complimentary Guestrooms 1218Guaranteed Reservations 1221Guest History 1224Reservations Calendar 1227Reservations Cancellations 1200. Reservations Guide To make a selection, use the mouse to move the cursor over the topic heading and left click or use the Tab key, then the Enter key.

2 GUEST SERVICES GUIDE (c) Marin Management, Inc. 2 Table of Contents 1210-1259: Reservations Procedures (Cont.) 1230Reservation Confirmations 1236Reservation Deposits for Individuals 1245Guestroom Market Segments 1250Taking a Guestroom Reservation 1252Handling Reservation Objections 1254Travel Agency Commissions 1200. Reservations Guide To make a selection, use the mouse to move the cursor over the topic heading and left click or use the Tab key, then the Enter key.

3 GUEST SERVICES GUIDE (c) Marin Management, Inc. 3 Table of Contents 1210-1259: Reservations Procedures (Cont.) 1256Travel-agent Reservations 1258V.I.P. Reservations End 1200. Reservations Guide To make a selection, use the mouse to move the cursor over the topic heading and left click or use the Tab key, then the Enter key.

4 GUEST SERVICES GUIDE (c) Marin Management, Inc. 4 Table of Contents 1210-1259: Reservations Procedures 1200. Reservations Guide YOU HAVE REACHED THE END OF THIS SECTION.  To return to a previous page: Press the Page Up key twice  To leave this section: Press the space bar End

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