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GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 1173. Newspapers 1100. Front Office Operations Guide A. Overview Some hotels offer complimentary newspapers.

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Presentation on theme: "GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 1173. Newspapers 1100. Front Office Operations Guide A. Overview Some hotels offer complimentary newspapers."— Presentation transcript:

1 GUEST SERVICES GUIDE (c) Marin Management, Inc Newspapers Front Office Operations Guide A. Overview Some hotels offer complimentary newspapers to hotel guests. See your Hotel-specific Guest Services Guide to read about your hotel’s policies and procedures for guest newspapers. Continued →

2 GUEST SERVICES GUIDE (c) Marin Management, Inc Newspapers Front Office Operations Guide B. Procedure for Delivering Newspapers to Guestrooms If you deliver complimentary newspapers to guestroom and suites, use this procedure. Where it reads “if applicable”, see your Hotel-specific Guest Services Guide: 1. Know the time to expect receipt of the newspapers and keep time available after that for delivery. 2. If applicable, place stickers on the newspaper showing them as compliments of the hotel. 3. If applicable, put the newspapers in newspaper bags. Continued →

3 GUEST SERVICES GUIDE (c) Marin Management, Inc Newspapers Front Office Operations Guide B. Procedure for Delivering Newspapers to Guestrooms (Cont.) 4. If you must leave the front desk unattended, temporarily forward calls to the cordless telephone and take the telephone with you. 5. Take with you a list of room numbers receiving the newspapers. 6. Place the newspapers neatly and as described in you Hotel-specific Guest Service Guide. Be quiet so you do not disturb or frighten guests. End

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