1. Documenting and Analyzing the VillageReach Model: Creating a Template for Extension of Services VillageReach Mozambique Internship Project VillageReach & Mozambique Group: Quan Zhou, Eric Bratton, Katherine A Hulpke, Jeremy Hyland, Justin Gale TC 498 Final Presentation, June 3 rd, 2004

2. Purpose of the Handbook Serve as a resource for interns while in Mozambique Background of the country and VRBackground of the country and VR Objectives of InternshipObjectives of Internship MethodologyMethodology DeliverablesDeliverables ResourcesResources

3. Background MozambiqueMozambique –Still recovering from war, natural disasters and centuries of exploitation. –Desperately poor nation. –Not the best place to visit. Village Reach Involvement in MozambiqueVillage Reach Involvement in Mozambique –Pilot program in Cabo Delgado –Maintaining the Cold Chain –Sustainability through VidaGas –Expansion…

4. Purpose of the Project Transporting supplies to health clinics in remote parts of Mozambique is complicated by poor infrastructure, unreliable data and unskilled labor. Finding a reliable means of gathering data; Institutionalizing knowledge in written form rather than being kept by a few key individuals.Finding a reliable means of gathering data; Institutionalizing knowledge in written form rather than being kept by a few key individuals. Standardizing organizational procedures that are simple enough in order to efficiently achieve expansion throughout Cabo Delgado.Standardizing organizational procedures that are simple enough in order to efficiently achieve expansion throughout Cabo Delgado. Designing and implementing a data collection system that is reliable and which the clinic workers will actually use.Designing and implementing a data collection system that is reliable and which the clinic workers will actually use.

5. Project Areas Supply Chain: Provincial Central Warehouse to ClinicSupply Chain: Provincial Central Warehouse to Clinic Supply Chain: Clinic to VillageSupply Chain: Clinic to Village Supply Chain: National Warehouse to provincial Central StoreSupply Chain: National Warehouse to provincial Central Store Satellite phonesSatellite phones Needle PullersNeedle Pullers

6. Project Objectives Document VillageReach’s current operations – supply chain and information chain.Document VillageReach’s current operations – supply chain and information chain. Evaluate strengths and weaknesses of current supply chain and information chain systems and recommend improvements.Evaluate strengths and weaknesses of current supply chain and information chain systems and recommend improvements. Document and analyze how radius of MOH services could be extended and how VR could support that extension.Document and analyze how radius of MOH services could be extended and how VR could support that extension. Document supply chain and information chain upstream from provincial MOH warehouse to capital.Document supply chain and information chain upstream from provincial MOH warehouse to capital. Document and analyze how best to use satellite phones.Document and analyze how best to use satellite phones. Document and analyze feasibility of introducing needle- pullers.Document and analyze feasibility of introducing needle- pullers.

7. Methodology Information Flow / Data CollectionInformation Flow / Data Collection –Ministry of Health interviews –Interviews with clinic workers Upstream logistics flowUpstream logistics flow Computer ModelingComputer Modeling

8. Project Timeline & Deliverables Potential Project Deliverables:Potential Project Deliverables: –Tools for evaluating current operations (survey, structured interview questions) –Report cataloguing current operations, strengths, and weaknesses –Service plan addressing extension/expansion recommendations –Report outlining upstream supply chain procedures and policies –Suggested protocols for satellite phones –Suggestions for introducing needle pullers (training plan, resource requirements) Working timeline to be finalized next week as handbook is finalized.Working timeline to be finalized next week as handbook is finalized.

9. In Conclusion We hope this project will not only serve VillageReach and this class, but will also contribute to the nascent research field of humanitarian logistics and supply chain management.We hope this project will not only serve VillageReach and this class, but will also contribute to the nascent research field of humanitarian logistics and supply chain management.