1. Jerry Ireland Principal, RIGHTSIZING, INC.
Making Workflow Flow
Jerry Ireland
Principal, RIGHTSIZING, INC.

2. Introduction About the Speaker Oracle Ace –Application Development
Over 30 years Oracle Consulting
Over 20 years E-Business Suite support
15 years Oracle Workflow
Over 100 presentations
Over 20 year member of ODTUG and OAUG
Currently ODTUG Board of Directors

3. About the Audience EBS Version Database Version Job Role OAUG member
12.0
12.1
Database Version
10gR2
11gR1
11gR2
Job Role
System Admin
Workflow Admin
DBA
Functional
OAUG member
OAUG Workflow SIG member

4. Agenda Introduction Patch Current Performance Data Footprint
Error Handling
Notifications
Order Management

5. Patch Current WF part of ATG group Very time consuming and complicated
Effect most products
Pseudo Product
AME and HR products integral parts
Very time consuming and complicated
1-Offs, Family Packs, Mini Packs
More recent versions in other patches
Prerequisites
prerequisites of prerequisites ---

6. Patch Current Sample Spreadsheet
R Upgrade
Compliled by
Karen Brownfield, John Peters, and Me
To be considered on top of
Starting Point
Do your own verification and research
Sample Spreadsheet

7. Patch Current Recommended Patches
How to find Latest Recommended Patches for E-business suite R12 or 11i
Patchset Levels
Application Name, Product Version, Current Patch Level, Status (Installed, Shared Product, Inactive)
AD_TOP/sql/adutconf.sql or Workflow Analyzer
Or Log into OAM
Support Cart  Applications Signature Collect "Product Information“  View

8. Patch Current Patch Comparison
Oracle Applications Current Patchset Comparison Utility – patchsets.sh
Checks against internal tables for applied patches
Depends on file from Oracle ftp site for nightly new list of most recent patchset/family packs
List of missing patches
Workflow Analyzer

9. Patch Current Patch Wizard 976188.1
Downloads info bundles with meta data and code levels
Creates recommendations
Does an impact analysis
Files effected
Recommended or code level update
Flag files that you want alert when changed ( customized?)
For a more detailed look at the Patch Wizard look for
ORACLE E-BUSINESS SUITE PATCH WIZARD PATH TO LESS ERRORS by John Stouffer

10. Patch Current Patch Wizard Workflow Analyzer
R12 - Prereqs are stated as Code levels to make it easier to identify which patches satisfy the prereq
Workflow Analyzer

11. Workflow Analyzer
“Workflow Analyzer script for E-Business Suite Workflow Monitoring and Maintenance”
This is a must!!!!
Can be run by concurrent manager
It is updated frequently so download new script often
SQL used to produce results are available on report

12. Workflow Analyzer Workflow Administration Workflow Footprint
Workflow Concurrent Programs
Workflow Notification Mailer
Workflow Patch Levels
Workflow Analyzer Sample

13. Patch Current None of the tools do a complete job with :
Prerequisites of prerequisite patches
1-Off patches
Conditional patches
Workflow Analyzer does the best
Must read documentation on all patches

14. Performance Patches Init.ora Advanced Queuing Notification Mailers
Database
Profile Options
Data Footprint
Workflow Analyzer
History Loopers
Notifications
New Features

15. Performance Patches Recommended Performance Patches
– Section 7: Applications Technology Products and Components
Download and read ALL documentation
Bug – purge performance if earlier than RUP 7
Some but not all included in Workflow Analyzer

16. Performance - init.ora AQ_TM_PROCESSES JOB_QUEUE_PROCESSES
Must be at least 1 for background process to run for databases prior to 10g
Auto tuning (don’t set) gets better performance for 10g on
JOB_QUEUE_PROCESSES
5 for
10 for and 12
Oracle seeds value as 2

17. Performance Advanced Queuing
Ensure Advanced Queuing not set for statement or debug logging
FND: Debug Log Enabled – No
FND: Debug Log Level – Unexpected
FND: Debug Log Modules – NULL
Make sure log level on all listeners is set to Error

18. Performance Advanced Queuing
Rebuild/coelesce Indexes/IOTS regularly
Reduce QMON CPU usage and Redo generation
Database < 11.2
Garbage collection on dequeue indexes/IOTS already performed
No space management for time-management, history, spillover
Run at least once a day during quiet period
Can be executed while enqueue/dequeue running
describes a way to automate

19. Performance Advanced Queuing
Rebuild/coelesce Indexes/IOTS regularly
Database >= 11.2
Runs automatically as needed
Can still be run manually if necessary
Cleanup Control Queue
Troubleshooting WF_CONTROL Agent Issues”
Controls all queues
Run every 12 hours

20. Performance Advanced Queuing
“Troubleshooting Workflow Agent Listener’s failure to start”
Business Event System not enabled
WF_CONTROL queue related issues
Workflow Agents have an invalid SYSTEM_GUID in WF_AGENTS and WF_RESOURCES tables
Queues are missing
Queues are invalid
Queue Handlers are missing or are invalid
Technology stack setup issues

21. Performance Advanced Queuing
“Troubleshooting Workflow Agent Listener’s failure to start”
Start investigating by setting Container log level at STATEMENT and reproducing the issue.
Follow detailed instructions in the MOS to determine if any of the above problems exist

22. Performance Notification Mailers
Define dedicated mailers for high volume item types and WFERROR
Maintaining mailer parameters
Autoconfig Context File
Username
Inbound server name
Outbound server name
Reply-to address

23. Performance Notification Mailers
Maintaining mailer parameters
Changing Username, Inbound server name, Reply-to address in Workflow Manager automatically make changes in context file
Changing Outbound server name does not
Have to manually change it in context file

24. Performance Database Pin Top Apps PL/SQL packages by executions
Partition Tables
How to Partition tables in OWF.G
$FND_TOP/sql/wffngen.sql
Translates activity function calls into static calls
Add high volume item types to itemtypeList_t
Can not customize items in the list

25. Performance Profile Options
Account Generator: Run in Debug Mode
Yes – status information is saved to the Workflow history tables.
No – no status information is saved
increase performance
Reduce wait time

26. Performance Profile Options
Purchasing: Workflow Processing Mode
Online - run Purchase Order and Requisition workflows online when transactions are created.
Background - deferred to the Background Engine.
can increase throughput
Make sure you have a Background Engine to run these deferred processes

27. Performance - Other As needed Attributes
Many attributes never get a value
11,114,390 APCCARD
2,757,722 HRSSA
2,621,399 WFERROR
2,601,654 OTWF
1,577,750 PAXWFHRU
1,346,090 IRC_NTF
1,090,962 OEOL
Put a special attribute #ONDEMANDATTR at top-level runnable process activity
Attribute record created only when populated
Save over 22 million rows

28. Performance Data Footprint Runtime Data
Closed Not Purged
Item Type
Item Type Status
Item Type Count
Closed Activity Count
Activity History Count
OEOL
CLOSED
36,793
1,029,344
724,508
WFERROR
1,604
8,008 7
OEOH
1,568
20,158 46
XXHXCEMP
1,082
15,680 78
HRSSA
586
6,498
1,567
FUNIMAIN
432
4,740 -
XXCRPO
379
6,475
REQAPPRV
305
23,847
5,275
PORPOCHA
293
2,500
357
HXCEMP
267
5,130 22
POAPPRV
213
21,284
766
CREATEPO
154
4,392
SERVICE
127
1,221
276,277
IRC_NTF
117
468
Error Activities
COUNT
ITEM_TYPE
ACTIVITY_NAME
MIN(BEGIN_DATE)
MAX(BEGIN_DATE)
82,697
OKSWARWF
OKSMSGNOTIFY
23-FEB-08
29-SEP-10
17,469
OTWF
OTA_MGR_TEST_RESULT_NTF
05-MAR-09
14-JUN-12
6,367
IRC_NTF
IRC_NOTIFICATION_PRC
15-MAY-12
22-AUG-12
2,546
XIAPINV
XIAP_NO_RESPONSE
04-APR-03
25-MAR-11
1,616
APEXP
SET_STATUS_APPROVER_AND_DATE
24-MAY-07
09-DEC-11
972
HXCEMP
UPDATE_APP_PERIOD
02-AUG-06
17-NOV-11
942
ENROLLMENT_CANCELLED
17-JUN-04
15-DEC-11
868
SERVICE
XI_INITIALIZE_CASE_ATTR
04-JAN-08
15-OCT-12
601
POAPPRV
DOES_USER_WANT_DOC_ ED
19-MAY-03
15-NOV-11
583
SET_CASE_LEVEL_ATTR
08-JAN-08
25-JUN-12
562
XIAP_REQUEST_APPR
09-SEP-05
13-AUG-12
428
SET_ACTION_ITEM_ATTR
14-AUG-12
423
XIAP_NUMBER_OF_APPROVERS
03-MAR-05
16-AUG-12
396
XIAP_RETRIEVE_INVOICE_INFO
07-JUL-04
09-OCT-12
383
XIAP_PROCESS_NOT_CONTINUE
15-SEP-06
11-MAR-10
356
IRCOFFER
SEND_APL_RESPONSE_NOTIF
24-APR-08
30-JUL-12
345
SEND_RCVD_NOTIF
20-JUL-07
296
XLXIRC
NEW_APPLICATION_NTF
17-NOV-08
20-APR-12
162
BENCWBFY
WS_SUB_NTF
03-NOV-09
25-MAY-12
153
SERVEREQ
GET_REQUEST_ATTRIBUTES
06-JUN-07
15-OCT-11
134
XIAP_APPR_NORESPONSE
21-FEB-08
13-JUN-12
122
WFERROR
DEFAULT_RESET_ERROR_NTF
31-MAR-03
19-NOV-09
114
HRSSA
OTA_LEARNER_CANCEL_ENROLLMENT
01-JUN-07
13-JUL-12

29. Performance Data Footprint Runtime Data
Loopers
Item Type
Item Key
Count
OEOL
495,238
SERVICE
230729
400,491
243091
400,799
242705
405,356
242561
407,743
242047
416,584
241630
420,581
240737
433,300
240611
434,259
240601
434,357
240598
434,455
240165
436,877
238595
447,531
238525
447,986
238017
449,603
236875
455,161
236870
455,056
236072
458,766
234570
467,530
233535
472,878
231991
483,511
231966
483,574
231871
484,400
230235
497,588
229748
502,726
229393
505,218
229373
505,302
224414
544,327
216496
604,555
215922
515,921
Total
13,406,435
History by Month
Item Type
Month
Count
SERVICE
2013_07
5,156,266
2013_05
5,029,649
2013_06
4,645,925
2013_04
4,220,156
2013_03
3,280,853
2013_01
2,907,122
2012_12
2,655,904
2013_02
2,397,927
2012_11
2,337,959
2012_10
2,090,576
2012_07
1,911,167
2012_08
1,842,549
2012_09
1,812,961
2012_06
1,791,621
2012_05
1,746,126
2012_03
1,695,899
2011_10
1,688,064
Performance Data Footprint Runtime Data
Runtime
History
Item Types
Item Type
Count
WFERROR
211,313
APCCARD
107,080
OKSWARWF
82,697
OTWF
75,105
OEOL
64,467
PAXWFHRU
36,257
OKCAUKAP
31,847
XDPWFSTD
24,002
OEOH
23,273
IRC_NTF
20,151
HRSSA
13,914
XIAPINV
9,775
SERVICE
4,399
APEXP
2,681
HXCEMP
1,455
XXHXCEMP
1,443
POAPPRV
954
HRSFL
847
OMERROR
795

30. Performance Data Footprint
PURGE
Speeding Up And Purging Workflow
Yet another list of patches to be included
Gather Histogram Stats
Use wfretry.sql script to clear individual errors
Use bde_wf_retry.sql based on item type and process

31. Performance Data Footprint
Why are things not purging?
Purge processes not covering all item types
Background Engines not runing
Error workflow called and not complete
Notification not responded to
Parent or child workflow not complete
Proper listeners not started

32. Purge processes not covering all item types
Schedule Nightly or at minimum Weekly
Parameters
Leave Item Type/Item Key blank – All types
Age – between 7 and 14
Persistence Type
One Temporary and one Permanent
Core Workflow Only – Set to Y
Run with value set to N monthly
Commit Frequency – leave at default – 500

33. Background Engines not running
Run separate Engines for Stuck
Parameters NULL, NULL, NULL, No, No, Yes
Once/Week or more
And Timed Out
Parameters NULL, NULL, NULL, No, Yes, No
Base timing on average timeout times

34. Background Engines not running
Run Engine for Deferred activities separately
More often than 15 minutes is unusual
Run targeted engines for high volume item types or item types that need faster responses (OEOL?)
Parameters: Order Line, NULL, NULL, Yes, No, No
Run generic every minutes
Parameters: NULL, NULL, NULL, Yes, No, No

35. Error Handling Start with error workflows Basic process
Query for items with open error workflows
Start with largest volumes
Query Details
Track down the cause
Fix the problems

36. Error Handling Query open errors
WFERROR not the only error (thanks Karen Brownfield)
SELECT item_type, parent_item_type, DECODE (end_date, NULL, 'OPEN', 'CLOSED') error_type_status,
COUNT (*)
FROM wf_items
WHERE parent_item_type is not null
AND item_type in ('CUNNLWF','DOSFLOW','DOSFLOWE', 'ECXERROR', 'HRSSA', 'HRSTAND',
'HXCEMP', 'IBUHPSUB', 'OKLAMERR', 'OMERROR', 'PARMAAP',
'PARMATRX', 'POERROR', 'WFSTD', 'XDPWFSTD', 'ZPBWFERR', 'WFERROR')
GROUP BY item_type,parent_item_type, DECODE (end_date, NULL, 'OPEN', 'CLOSED')
ORDER BY 4 desc, item_type, parent_item_type;
Error output

37. select ias. item_type ,ap. NAME process ,ac. name Activity ,ias
select ias.item_type ,ap.NAME process ,ac.name Activity ,ias.activity_result_code Result ,Count(*) Errcount from wf_item_activity_statuses ias, wf_process_activities pa, wf_activities ac, wf_activities ap, wf_items i where ias.activity_status = 'ERROR' and ias.process_activity = pa.instance_id and pa.activity_name = ac.name and pa.activity_item_type = ac.item_type and pa.process_name = ap.name and pa.process_item_type = ap.item_type and pa.process_version = ap.version and i.item_type = ias.item_type and i.item_key = ias.item_key and i.begin_date >= ac.begin_date and i.begin_date < nvl(ac.end_date, i.begin_date+1) group by ias.item_type, ias.error_name, ap.NAME, ac.name, ias.activity_result_code having Count(*) > 100 order by ErrCount desc;
Error Handling
Item Type
Process
Activity
Result
Error Count
OKSWARWF
OKSWARPROC
OKSMSGNOTIFY
#EXCEPTION
82,697
OTWF
OTA_ASSESSMENT_NTF_JSP_PRC
OTA_MGR_TEST_RESULT_NTF
73,290
IRC_NTF
ROOT
IRC_NOTIFICATION_PRC
20,150
XIAPINV
XIAP_NO_APPR_RESPONSE_PROCESS
XIAP_NO_RESPONSE
#MAIL
2,440
APEXP
AP_EXPENSE_REPORT_PROCESS
SET_STATUS_APPROVER_AND_DATE
1,615
HXCEMP
HXC_APPLY_NOTIFY
UPDATE_APP_PERIOD
#NORESULT
972
OTA_MANUAL_WAITLIST
ENROLLMENT_CANCELLED
946
SERVICE
PAST_DUE_ACTION_NOTIFICATION
SET_CASE_LEVEL_ATTR
750
CUSTOMER_NOTIFICATIONS
XI_INITIALIZE_CASE_ATTR
530
XIAP_REQUEST_APPROVAL_PROCESS
XIAP_REQUEST_APPR
522
XIAP_APPROVAL_ROUTING_PROCESS
XIAP_NUMBER_OF_APPROVERS
517
POAPPRV
_DOC_PROCESS
DOES_USER_WANT_DOC_ ED
459
XIAP_INVOICE_APPROVAL_PROCESS
XIAP_RETRIEVE_INVOICE_INFO
399
XIAP_PROCESS_NOT_CONTINUE
383
347
NTF_CCM_AA_PAST_DUE
340
BENCWBFY
WS_SUBMITTED_PROC
WS_SUB_NTF
328
XLXIRC
XLX_IRC_NEW_APPL
NEW_APPLICATION_NTF
314
HRSSA
HR_HRSSA_V5_APPROVED_PRC
HR_HR_COMMAPPLERR_V4_NTF
273
IRCOFFER
IRC_SEND_RCVD
SEND_RCVD_NOTIF
261
IRC_APL_RESPONSE
SEND_APL_RESPONSE_NOTIF
234
CCM_CASE_NOTIFICATION
198
HIGH_SEVERITY_CASE
197
SET_ACTION_ITEM_ATTR
164

38. Error Handling Error Detail
select * from (select ias.item_type ,ap.NAME process ,ac.name Activity ,ias.activity_result_code Result ,ias.error_name ERROR_NAME ,ias.error_message ERROR_MESSAGE ,ias.error_stack ERROR_STACK ,Count(*) Errcount from wf_item_activity_statuses ias, wf_process_activities pa, wf_activities ac, wf_activities ap, wf_items i where ias.activity_status = 'ERROR' and ias.process_activity = pa.instance_id Error Details and pa.activity_name = ac.name and pa.activity_item_type = ac.item_type and pa.process_name = ap.name and pa.process_item_type = ap.item_type and pa.process_version = ap.version and i.item_type = ias.item_type and i.item_key = ias.item_key and i.begin_date >= ac.begin_date and i.begin_date < nvl(ac.end_date, i.begin_date+1) GROUP BY ias.item_type, ias.error_name, ap.NAME, ac.name, ias.activity_result_code , ias.error_message , ias.error_stack order by ErrCount desc) where rownum < 25
Error Handling Error Detail

39. Error Handling bde_wf_item.sql
Output Workflow data for a single workflow item to research causes.
Provides details of everything that happens to an item
Output data for:
WF_ITEMS
WF_ITEM_ATTRIBUTE_VALUES
WF_ITEM_ACTIVITY_STATUSES
WF_ITEM_ACTIVITY_STATUSES_H (Summary)
WF_NOTIFICATIONS

40. bde_wf_item.sql
Item Activity Statuses - Internal Names Select ap.name||':'||ap.version||'/'||pa.instance_label||'/'||ac.name||':'||ac.version Activity, ias.process_activity instance_id, ias.activity_status Status, ias.activity_result_code Result, ias.assigned_user ASGND_USER, ias.notification_id NID, ntf.status "Status", to_char(ias.begin_date,'DD-MON-YY HH24:MI:SS') begin_date, to_char(ias.end_date,'DD-MON-YY HH24:MI:SS') end_date, ac.function_type, ac.function from wf_item_activity_statuses ias, wf_process_activities pa, wf_activities ac, wf_activities ap, wf_items i, wf_notifications ntf
select ap.name||'/'||pa.instance_label Activity, ias.process_activity instance_id, ias.activity_status Status, ias.activity_result_code Result, ias.assigned_user ASGND_USER, ias.notification_id NID, ntf.status "Status", to_char(ias.begin_date,'DD-MON HH24:MI:SS') begin_date, to_char(ias.end_date,'DD-MON HH24:MI:SS') end_date from wf_item_activity_statuses ias, wf_process_activities pa, wf_activities ac, wf_activities ap, wf_items i, wf_notifications ntf

41. bde_wf_item.sql
Item Activity Statuses - Internal Names where ias.item_type = '&item_type_selected' and ias.item_key = '&item_key_selected' and ias.process_activity = pa.instance_id and pa.activity_name = ac.name and pa.activity_item_type = ac.item_type and pa.process_name = ap.name and pa.process_item_type = ap.item_type and pa.process_version = ap.version and i.item_type = '&item_type_selected' and i.item_key = ias.item_key and i.begin_date >= ac.begin_date and i.begin_date < nvl(ac.end_date, i.begin_date+1) and ntf.notification_id(+) = ias.notification_id order by ias.begin_date, ias.execution_time;
where ias.item_type = '&item_type_selected' and ias.item_key = '&item_key_selected' and ias.process_activity = pa.instance_id and pa.activity_name = ac.name and pa.activity_item_type = ac.item_type and pa.process_name = ap.name and pa.process_item_type = ap.item_type and pa.process_version = ap.version and i.item_type = '&item_type_selected' and i.item_key = ias.item_key and i.begin_date >= ac.begin_date and i.begin_date < nvl(ac.end_date, i.begin_date+1) and ntf.notification_id(+) = ias.notification_id order by ias.begin_date, ias.execution_time;

42. bde_wf_item.sql Item Activity Status History Summary
select count(*) COUNT, STH.PROCESS_ACTIVITY PROCESS_ACTIVITY, PRA.INSTANCE_LABEL ACTIVITY_LABEL, STH.ACTIVITY_RESULT_CODE ACTIVITY_RESULT_CODE from wf_item_activity_statuses_h STH, wf_process_activities PRA where STH.item_type = '&item_type_selected' and STH.item_key = '&item_key_selected' and PRA.instance_id(+) = STH.process_activity group by STH.process_activity, PRA.INSTANCE_LABEL, STH.ACTIVITY_RESULT_CODE;
select count(*) COUNT, STH.PROCESS_ACTIVITY||':'||PRA.PROCESS_VERSION PROCESS_ACTIVITY, PRA.INSTANCE_LABEL ||':'||act.version||'|'||ACT.BEGIN_DATE ACTIVITY_LABEL, STH.ACTIVITY_RESULT_CODE ACTIVITY_RESULT_CODE from wf_item_activity_statuses_h STH, wf_process_activities PRA, wf_activities ACT where STH.item_type = '&item_type_selected' and STH.item_key = '&item_key_selected' and PRA.instance_id(+) = STH.process_activity and act.item_type = pra.activity_item_type and act.name = pra.activity_name group by STH.process_activity||':'||PRA.PROCESS_version, PRA.INSTANCE_LABEL||':'||act.version||'|'||ACT.BEGIN_DATE, STH.ACTIVITY_RESULT_CODE order by 2, 3; bde_wf_item_OEOH_ rtf bde_wf_item_OEOL_ rtf bde_wf_item_SERVICE_ rtf

43. Error Handling bde_wf_clean_worklist worklist items that are open
tied to errant activities no longer in an ERROR state.
retry them to close them out

44. Events
SELECT COUNT (*),v.text_value ,min(i.begin_date) ,max(i.begin_date) FROM wf_item_attribute_values v ,wf_items i event counts WHERE v.item_key=i.item_key AND v.item_type = i.item_type AND v.item_type = 'WFERROR' AND v.NAME = 'EVENT_NAME' AND v.text_value IS NOT NULL GROUP BY text_value ORDER BY 4 DESC,1 DESC,text_value;

45. Clean up Event Errors
accept nodays prompt “Enter days of open history to keep:” accept type prompt “Enter WFERROR event to purge:” update wf_items wi set wi.end_date = SYSDATE where wi.item_type =‘WFERROR’ and wi.end_date is null and trunc(wi.begin_date) < trunc(sysdate - &nodays) and exists ( select null from wf_item_attribute_values wiav where waiv.item_key = wi.item_key and waiv.item_type = ‘WFERROR’ and waiv.name = ‘EVENT_NAME’ and waiv.text_value = ‘&type’);
update wf_item_activity_statuses set end_date = SYSDATE where item_type = ‘WFERROR’ and end_date is null and item_key in ( select item_key from wf_items and trunc(end_date) = trunc(SYSDATE); Karen Brownfield

46. History Loopers History records
Created whenever a workflow passes through an activity it has already done before
Most often bad code
Example
Workflow checks on available resource (inventory..)
When it finds what it needs it goes on
Otherwise it WAITs for some time and checks again
Sometimes as often as every 5 minutes
Like the million second Quiz!!!

47. History Loopers How to fix these
If you have to do it this way make sure the interval is reasonable. Do you really have to respond in 5 minutes?
Put the workflow in a deferred state instead
Another program runs against the deferred list and does the checking and tells the workflow to go on
No history created

48. History Loopers There is a gotcha!!!!!
When you change the workflow it creates a new version
Workflow deals with multiple versions of a process by always running the same version it started with.
So all of the millions of processes that have been generating all the history will go right on doing it
New ones will do the right thing

49. History Loopers There is a gotcha!!!!! SQL to the rescue
I don’t know of a supported way of fixing this problem
SQL to the rescue
Modify the end dates of the loopers
Start a new workflow to deal with these
Purge/delete the old ones
Change the old versions by replacing the actual activities of the old versions with new ones
Certainly can change the wait time easily

50. There is a gotcha!!!!! SQL to the rescue
OK there is one way of at least getting rid of the history footprint – probably without Oracle getting their shorts in a twist
SQL to the rescue
Create a concurrent process that periodically deletes the history for these loopers
No ill effects of removing them
Depending on your database version you may want to be sure the high water mark is adjusted after initial run
You will be unnecessarily creating and deleting millions of rows per month

51. Notifications Many open workflows due to problems with notifications
Errors
Performer does not exist
Role does not exist
information missing
Can usually be fixed by updating this information in the tables
Can modify performer in workflow tables

52. Notifications Many open workflows due to problems with notifications
Notification is not responded to in a timely way
Too many left with default sysadmin and sysadmin can not keep up
Some one is away or is no longer employed
Keep directory information up to date
synchronize ROLES and USERS
Run Directory Services Validation

53. Notifications Many open workflows due to problems with notifications
Personalize Notification page to provide more relevant information - flexfields
Create hierarchies of responsibility
Make sure notifications are targeted to people that are close to the tasks being performed
For a more detailed discussion of this Workflow Troubleshooting in Release 12 by Susan Behn

54. Order Management
Often causes trouble when you have a parent and child relationship
If any line is not completed the header can’t be purged
Lines can’t be purged till the header is completed
OM gets some special attention

55. Order Management Data fix patches
Order Management Suite – Some Data Fix Patches and Scripts
Patch Current!!!!!!!!!

56. Order Management Known problem fixes
– RMA Stuck With Awaiting Disposition; FRM-40212: Invalid value for field OE_ORDER_NUM –
Apply patch – data-fix scripts
ontd0015.sql – lines stuck in AWAITING_RETURN_DISPOSITION
See when this doesn’t work
ontd0018.sql – lines stuck in AWAITING_RETURN

57. Order Management Known problem fixes
Receipts For Drop Ship Purchase Orders Fail With Rvtii-060-Subroutine initpu() returned error – – CU2
Orphan reservations exist. – remove
The onhand quantity is less than zero. – Misc receipt to make the on-hand quantity zero. Process – set on-hand back to negative
Inventory controls have changed - Note

58. Order Management Concurrent Programs
– How to use Concurrent Program “Purge Order Management Workflow
Purges sales order lines even when header is still open
Should be run frequently
Parameters
Workflow Item Type
Workflow Item key
Elapsed days After Closure
Attempt to Close - Close header when lines are holding things up but are really closed
Commit Frequency

59. Order Management Concurrent Programs
Order Management Exception Management: Retry Activities in Error Concurrent Program
Provides retry in bulk
Runs across organizations
Works on:
OM Order Header OM Send Acknowledgement
OM Order Line OM Show Sales Order
OM Negotiation Header OM EDI Workflow
OM Blanket Header OM Change Order
OM Order Import OM Open Interface tracking OM Error

60. Order Management Concurrent Programs
Retry Activities in Error Concurrent Program
Parameters
Order Number: The list of values contains all the Open orders. If an order number is selected, the program retries both header and line errored flows for that order. The rest of the parameters except for the Mode are ignored.
Item Type: The list of values contains all the supported workflow item types as given above.
Activity in Error: The list of values contains all activities pertaining the selected Item Type.
Activity Error Date From: Start date to pickup errored activities.
Activity Error Date To: End date to pickup errored activities.
Mode: Valid values are Preview or Execute. The default is Preview.

61. New Features
R12.1.1
Worklist – Bulk notification response and bulk notification close
User productivity gain
R12.2
Deferring Worklist Response Processing
Immediate return to user after response
Processed later
Can be set by item type

62. New Features R12.2 Oracle RAC Affinity for Workflows
Partition workflow runtime tables by RAC ID
Create Virtual Private Database (VPD) policies
Special RAC workflow background process
High volume workflows
No notifications requiring a response or blocked activity

63. New Features R12.2 Service Component Processing by Correlation ID
General mailers do not handle messages handled by a dedicated mailer

64. New Features R12.2 Workflow engine bulk array processing
Batch programs
Business event and subscription caching
Single session
High volume data entry
PL/SQL rule function optimization
Removes dynamic SQL

65. New Features R12.2 Edition-Based Redefinition EBR
New process for installing customizations
Doesn’t look like too much change, but…

66. Resources
E-Business Suite: Oracle Workflow (WF) Product Information Center (PIC)
Workflow Analyzer

68. Questions?
Jerry Ireland
rightsizinginc.com