1. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 1

2. Industry Insight: How to get the most out of your applications Brian Owenson Utilities Global Business Unit Sr. Director Technology

3. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 3 This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described in this document remains at the sole discretion of Oracle. This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle. This document and information contained herein may not be disclosed, copied, reproduced or distributed to anyone outside Oracle without prior written consent of Oracle. This document is not part of your license agreement nor can it be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.

4. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 4 Program Agenda  Operations & Systems Management  Data and Performance Management  Deployment Options

5. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 5 Managing Oracle Utilities Applications  Enterprise Applications require – Planning – Lifecycle management – Monitoring – Ongoing Maintenance  To lower the total cost of ownership, Oracle Utilities are building more tools to help with this process – Enterprise manager – Virtual assemblies – Data management tools … What am I talking about?

6. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 6 Oracle Utilities Application Framework Products  Oracle Utilities – Customer Care And Billing – Meter Data Management (V2.x) – Smart Grid Gateway (V2.x) – Mobile Workforce Management (V2.x) – Oracle Real Time Scheduler (V2.x) – Operational Device Management (V2.x) – Work And Asset Management (In Progress)  Oracle Enterprise Taxation – Public Services Revenue Management  Oracle Financial Services GBU – Revenue Management Who is using it? Framework (OUAF) Oracle Utilities Application Framework CC&B 2.4.0.1 FW 4.2.0.1 MDM/SGG 2.1.0.0 FW 4.2.0.1 MWM/ORS 2.1.0.0 FW 4.2.0.1 ODM 2.0.0.0 FW 4.2.0.1 PSRM 2.4.0.0 FW 4.2.0.1

7. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 7 System Management Strategy

8. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 8 Systems Management System Management software keeps you ahead of service issues Agent Oracle Enterprise Manager Oracle Enterprise Manager Lifecycle Management Configuration Management Performance Management Service Level Management Incident Management Alert Management Content Metrics Events Tasks

9. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 9 Management Packs Oracle Enterprise Manager can cover the whole stack Application and Services Middleware Database Operating System Virtualization Firmware Hardware Storage and Network App Mgmt Packs FMW Mgmt Packs DB Mgmt Packs Mgmt Pack for UGBU apps Cloud Pack for FMW Cloud Pack for DB Application Quality Mgmt Pack Third Party Packs

10. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 10 Oracle Enterprise Management Pack Scope Software Lifecycle Management DiscoverInstallUpgradePatchCloneVerify Configuration Management ConfigureCompliance Application Performance Management MonitorDiagnoseAnalysis Service Level Management Service Level Tracking Quality Management Real Application Testing Application Testing Suite Real User Experience Insight Test Data Manager ReleasedIn ProgressFuture release

11. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 11 Application Management Pack Plan Product Specific Functionality Advanced Log File Viewing Performance Dashboard Historical Analysis Consolidated Code Management Cloud Management (Charging) * Virtual Assembly Building * Problem/Cause Analysis Patch Tracking Next Major Release (CY14) Current Release 12.1.0.2 Future Releases Installation/Upgrade Deployment * Component/Cluster Installation * Coherence Batch Tracking Configuration Management * Online Performance Monitor (Metrics) Batch Real Time Monitor (Metrics) Configuration File Editor CM Code Management Software Library Support Delete Environment * Compliance Framework * ADP/JVMD Support * Web Service Tracking (Metrics) Product Discovery Start/Stop Environment (excl Database) * Clone (Simple/Advanced) Environment * Assess Environment Import Patches from My Oracle Support Install Patches Migrate Patches – Synchronize Patches View Logs/Configuration files (Basic) Service Pack Installation Configuration Change Tracking * * Limited IBM WebSphere Support

12. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 12 Data Management Strategy

13. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 13 Data Management Strategy Administration Data Master Data Transaction Data Configuration Data (e.g. rates) SDK Meta Data ConfigTools Data Data Types

14. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 14 Configuration Migration Assistant Define Migration Export Export File Define Migration Import Approve/Reject Export Data (F1-MGDPR) Import Data (F1-MGDPR) Apply Changes (F1-MGDPR) Target Source Same Batch Process Flexible criteria: XPATH, SQL, Algorithm etc No env registration, no DB setup, no DB links! Reusable, manageable content Data can be manipulated, and is validated upon import. Supports CLOBs, XML No deletes. Does not support master or transaction data.

15. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 15 Important Note  CMA cannot be used to migrate Master/Transaction Data – Data with system generated primary keys are not supported  CMA can only be used for owned by Customer Modification – Base product data is delivered in patches  CMA does not delete data in the target environment – You have to manage delete functionality manually in the target

16. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 16 Test Data Management Pack - Process Model* Covers master and transactional data Setup/Definition Licensed as an Oracle Enterprise Manager pack. Execution *Not released yet

17. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 17 Information Lifecycle Management (ILM)  Manage lifecycle of data rather than just archive it.  Define lifecycle in ILM Assistant  Requires Oracle components – Database Referential Integrity on Objects managed – Compression (base DB) or Advanced Compression – Partitioning (as well as transportable table spaces for archiving) – Automated Storage Management (ASM) – ILM Assistant (free)  Dates are used as key part of indexes Solution to archiving large, aging data sets

18. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 18 Information Lifecycle Management Active Less Active HistoricalArchive Data Lifecycle Active Less Active HistoricalArchive High Performance Storage Tier Offline Archive High Performance Storage Tier Low Cost Storage Tier Online Archive Storage Tier Offline Archive Active Less Active HistoricalArchive Data Lifecycle Active Less Active HistoricalArchive Active Oracle Database 10/11g with Partitioning Option Less Active Historical Applications Oracle Desktop Apps Portals & Browsers ISV Apps Enhancements coming in DB12c

19. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 19 Implementing ILM Decide Candidates for Site Implement RI Scripts/Model Define Data Groups Define Storage Manual/Automatic implementation Execute Cleanup Processes ILM Assistant Product Customer

20. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 20 ILM Assistant

21. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 21 Batch Improvements

22. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 22 Improve Batch Performance  CC&B is optimized to maximize use of hardware & services in order to scale for very large production billing – Multi-thread parallel processing, Stateless servers, Optimistic logging – The product scales both live and in benchmarks (PG&E ~11M Services, EdF 3M+ C&I, Taiwan Power 13M+ Services, 10M benchmark billed < 2 hr)  The batch framework is sophisticated: – Many server options: WebLogic, Java, Coherence – There is a (relatively) new new Clustered Mode (often not used)  And, we are doing more to aid customers to manage batch environments – Enabled JMX in previous releases and issued an OEM pack

23. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 23 How We’re Improving Batch  Documentation Updates – Updates to the Batch Best Practices, settings (including Coherence) – Updates to Production Configuration Guidelines  New Defaults – Defaults appropriate for basic configurations, but not all production envs – Options: Wizards for building configuration, OEM templates  Monitoring capabilities – Make the batch processing more transparent – Global Batch JMX API provided in FW4.2, Coherence level monitoring enabled – In progress: OEM monitoring, JVMD/ADP for JVM diagnosis and tracking Configuration help, default behavior, better monitoring

24. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 24 Deployment Options

25. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 25 Deploying Utilities Applications  Desire to lower operating cost without introducing risk – Automation, Automation, Automation – Predefine configuration as much as possible  Customers deploy entire solutions not just products – MDM + SGG, MWM + CC&B + WSS + BI  Every customer we have runs multiple instances  Oracle are seeing an increasing number of requests to operate in a public or private cloud

26. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 26 Cloud 101 Application Platform Customizations Application Customizations Consumer Provider IaaS SaaS PaaS IT Professional Developer Business End User Different Users Service Delivery Amazon EC2, Google Compute Engine… AWS, Google App Engine, Microsoft Azure… Google Apps, Office 365, Salesforce…

27. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 27 Technology Foundation for Multi-tenancy & Cloud Out of the Box, Best of Breed, Pre-Integrated Infrastructure Multi-tenant Application Foundation Oracle Database 12c Pluggable Databases Oracle Database 12c Pluggable Databases WebLogic Server Virtual Assembly Builder and Oracle VM WebLogic JMS Coherence GlassFish Java EE Oracle Traffic Director

28. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 28 A Complete Architecture UGBU Product Identity Federation Access Manager External LDAP BPEL OSB ODI External Apps Cloud Apps RAC, TDE, Data Guard, Database Vault

29. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 29 Goal: Build Once Use Many Times OCI/OPC ODA Private Cloud Deployment Plan and Software Packaged via Oracle Virtual Assembly Builder

30. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 30 Oracle Virtual Assembly Builder WLS SOA Svc Web RAC Web Assembly Metadata ……. Application aware virtualization –Package software components into collections of software appliances Standardized building blocks –Create multi-tier application assemblies using virtualized appliances Simplified and rapid provisioning –Single step, template-based deployment of multi-tier applications to virtualized environments Oracle Cloud service instances are deployed using OVAB assemblies

31. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 31 Assemblies: Standardization with Flexibility Capture Complete Application Topology Package Into Single Assembly Metadata Oracle Virtual Assembly Builder

32. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 32 Automated Deployment and Configuration Assembly Metadata Enterprise Cloud Oracle VM Resource Pool Exalogic Elastic Cloud Assembly deployed as collection of interconnected VM instances VM Virtualized Deployment

33. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 33 Enterprise Manager is Key Enterprise Manager will be the console to manage the cloud Application and Services Middleware Database Operating System Virtualization Firmware Hardware Storage and Network Metrics, Patches, Alerts, Management SupportOperations My Oracle Support

34. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 34 Operations Strategy  Hands-off: OEM provides alerts, metrics reports, etc.  Automate as much as possible for: – Load Balancing – Provisioning Capacity – SLA Tracking (Agreed metrics) – Backup (Automated) – Networking (Domain naming) – High Availability/Business Continuity (Chaos Monkey!) – Patches (Quarterly Automated) – Upgrading (Flexible - Automated)

35. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 35 Action Plan Short Term  Build OVAB Templates  Batch/Web/DB components (WLS 12c)  Includes clusters, RAC, ILM  Using ODI, IDM, OSB, …  Determine Metrics  Sizing / Tracking Metrics  OEM Pack for Cloud  Manage add-ons, metrics  FW Changes  Batch scheduler  ActiveCache support  Diagnostics Longer Term  Implementation Of Infrastructure  Human Work Flow for To Do  Multi-Tenancy (One install/Multiple PDB)  OVAB Additional  Development SDK  Integration  Payment Integration (for CC&B)  Data Loading API's  FW Changes  Elasticity in Online and Batch, Batch weights  Automated Problem Analysis (with OEM)  RCU/oPatch/OUI, Automated Upgrades

36. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 36

37. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. 37