2 Human Resources Recruitment, retention and dismissal of staff Training, development and promotion of staffThe monitoring and maintenance of good working conditionsHealth and SafetyLiaison with employee organisations and trade unions
3 FUNCTION & RESPONSIBILITY HUMAN RESOURCESJOB TITLEFUNCTION & RESPONSIBILITYHuman resourcesdirectorDeciding the overall staffing policies of the organisation. Advising senior management. Setting the HR budget. In charge of all the HR functions in the organisation.managerManaging the HR department and staff involved with industrial relations and trade union negotiations, implementing the organisation’s HR policies.Recruitment officerResponsible for the recruitment and selection of staff.Training/staffdevelopment officerResponsible for training and staff development.Personnel/staffingofficerKeeping staff records, monitoring staff welfare.Health and safetyOverseeing all health and safety matters, accident monitoring and prevention.Security officerGeneral security, responsible for all security staff.HR administrative assistantsAdministrative work relating to the human resources function.
4 Finance Preparing accounts Paying wages and salaries Obtaining capital and resourcesAllocating budgets
5 FUNCTION & RESPONSIBILITY FINANCEJOB TITLEFUNCTION & RESPONSIBILITYFinancial directorGiving advice to senior managers on the overall financial policy of the organisation. Overseeing the company budget. In charge of all finance function in the organisation.Financial ManagerManaging the finance function and staff. Advising on financial recourses.Chief accountantsOverseeing the preparation of the final accounts of the organisation.Management accountantProducing continuous financial information for management.Credit controllerAdvising on credit policies. Ensuring that money owing to the company is kept within agreed levels.Chief cashierResponsible for the receipt, safe keeping, banking and accounting of all cash received.Payroll administratorResponsible for overseeing the company payroll and salary/wage section.Wages clerkAssist the payroll administrator in the production of salary and wage details.Ledger clerkAssist the chief accountant in the recording of all financial transactions.Credit control clerksAssist the credit controller in checking the credit status of new customers and existing accounts. Reminding customers of overdue payments.
7 FUNCTION & RESPONSIBILITY MARKETING & SALESJOB TITLEFUNCTION & RESPONSIBILITYMarketing directorResponsible for the overall marketing function and its aims and objectives.Sales directorResponsible for the sales function.Sales managerResponsible for sales staff and the achievement of sales targets, often within the UK.Export managerResponsible for overseas agents and the achievement of sales targets overseas.Advertising managerIn charge of advertising and liaising with agency staff over publicity campaigns.Sales coordinatorThe ‘link’ person for travelling sales representatives who require urgent information.Sales representativesSales people who visit customers in the UK and overseas.Market researchersFind out customer opinions on current and proposed goods and services.Order clerksAccept and process sales orders.Shipping clerkArrange for the transportation and delivery of orders overseas and the completion of export documentation.Telephone sales staffAccept and process telephone orders.
8 Production Obtain resources to produce goods or provide a service Organising the resources to produce the goods or provide the service in the most appropriate way.In order for this to be achieved satisfactorily, several criteria must be considered. ….
9 Production cont….The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?)The resources which are needed to produce the goods or provide the serviceHow the resources an be organised to achieve the aims in the most cost-effective wayHow the operation can be monitored and controlled to achieve the desired result.
10 FUNCTION & RESPONSIBILITY PRODUCTIONJOB TITLEFUNCTION & RESPONSIBILITYProduction directorResponsible for the entire production function and its operations.Operations or Works managerResponsible for the production of all goods as scheduled and to the quality required.Purchasing managerResponsible for the acquisition of raw materials.Chief engineerResponsible for all maintenance staff and for scheduling equipment maintenance and recommending modificationsChief designerResponsible for the design team and the design of the finished product.Production plannersPlan all production to maximise machine use and staffing, taking account of customer requirements.Production controllersCheck production is going to schedule.Quality controllersCheck quality is to the required standard.Buyers/Orders clerksBuy the raw materials required for production.Stores staffStore and monitor stocks of all raw materials and components and issue these as required.DraughtsmenResponsible for the technical design of manufactured equipment.ForemenSupervise the maintenance staff and factory operatives.Dispatch clerksResponsible for dispatching the finished goods.DesignersResponsible for the actual design of the finished product.EngineersResponsible for carrying out equipment maintenance.Factory operativesUndertake the production and assembly of manufactured items by machine or by hand.
11 Administration Clerical work Cleaning and maintenance Security Mail handling, record keeping, document production, organising meetings, dealing with enquiries etcCleaning and maintenanceSecurityHealth & SafetyIT and software
12 FUNCTION & RESPONSIBILITY ADMINISTRATIONJOB TITLEFUNCTION & RESPONSIBILITYCompany SecretaryA senior executive responsible for all the legal affairs of the company, dealing with shareholders, insurance and pension matters and organising director’s meetingsAdministration managerManaging the administration operations of the organisationIT managerManaging all the IT requirements of the company, including equipment maintenance and advising on future needsOffice manager/ Senior administratorResponsible for overseeing the administration operations in a particular office or department.Chief security officerResponsible for the security staff and for advising on security requirementsReprographics supervisorResponsible for running a reprographics (printing/ photocopying) sectionPA/secretarial staffResponsible for providing secretarial and administrative support, usually to senior managersAdministration assistantAssists with administrative tasks in a particular area.Word processing operator/data input clerkResponsible for document production/ input of data into a computer system.Cleaning staffCleaning of general office areas, facilities and equipmentMaintenance staffResponsible for routine maintenance work, which may include painting and decoratingSecurityResponsible for monitoring and maintaining security to the required standard
13 Customer Service Providing information Giving advice Providing credit facilitiesDelivering goodsAfter-sales service
14 FUNCTION & RESPONSIBILITY CUSTOMER SERVICEJOB TITLEFUNCTION & RESPONSIBILITYCustomer services managerResponsible for the overall customer service function and staffTechnical services managerResponsible for all the technical services function and staffDelivery or distribution managerResponsible for scheduling and overseeing the delivery of all new items soldCustomer services assistantDeals with customers, face-to-face or on the telephone. Liaises with other staff over complex issues and either responds to customers personally or ensures issue is dealt with by specialistTechnical advisersDeal with customers who are encountering technical difficultiesTelephone help line staffDeal with customer enquiries over the telephone
15 Information Technology Management of ‘network’Allocating new users accessDealing with queriesSetting up network servicesLiaising with other usersRoutine repairsProvide a help desk
16 Note:It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.
17 DISTRIBUTIONWhich channels of distribution to use – wholesaler, retailer, customerWhich method of distribution to use – road, rail, air, seaHow to get the products to the right place at the lowest cost
18 Channels of distribution Most common channel of distribution is:MANUFACTURERWHOLESALERRETAILERCUSTOMER
19 Channels of distribution Most common channel of distribution is:Who makes productMANUFACTURERStorage, e.g..Cash & carryWHOLESALERRETAILERShopsCUSTOMER
21 BOARD OF DIRECTORS FOR TESCO David ReidRodney ChaseSir Terry LeahyRichard BrasherPhilip ClarkeAndrew HigginsonTim MasonDavid PottsCharles Allen CBEKaren CookE Mervyn DaviesDr Harald EinsmannKen HydonCarolyn McCall
22 Head Office - Organisation Chart Look at individual job roles for each area for in depth breakdown for a chartHead Office - Organisation ChartBoard of DirectorsFunctional Area ManagerManaging DirectorsArea ManagersDeputy FunctionalArea ManagersDeputy Area ManagersStaffStore Managers
28 Pontypool Active Learning Centre – Organisation Chart Torfaen County Borough Council – Leisure ManagerManagerAssistant ManagerSupervisorsHuman ResourcesManagerFinanceAdministrationStaffStaffStaffStaffDiff supervisors fordifferent areas(gym/pool)StaffStaff