Presentation on theme: "FUNCTIONAL AREAS JOB ROLES. Human Resources Recruitment, retention and dismissal of staff Training, development and promotion of staff The monitoring."— Presentation transcript:
FUNCTIONAL AREAS JOB ROLES
Human Resources Recruitment, retention and dismissal of staff Training, development and promotion of staff The monitoring and maintenance of good working conditions Health and Safety Liaison with employee organisations and trade unions
HUMAN RESOURCES JOB TITLEFUNCTION & RESPONSIBILITY Human resources director Deciding the overall staffing policies of the organisation. Advising senior management. Setting the HR budget. In charge of all the HR functions in the organisation. Human resources manager Managing the HR department and staff involved with industrial relations and trade union negotiations, implementing the organisation’s HR policies. Recruitment officerResponsible for the recruitment and selection of staff. Training/staff development officer Responsible for training and staff development. Personnel/staffing officer Keeping staff records, monitoring staff welfare. Health and safety officer Overseeing all health and safety matters, accident monitoring and prevention. Security officerGeneral security, responsible for all security staff. HR administrative assistants Administrative work relating to the human resources function.
Finance Preparing accounts Paying wages and salaries Obtaining capital and resources Allocating budgets
FINANCE JOB TITLEFUNCTION & RESPONSIBILITY Financial directorGiving advice to senior managers on the overall financial policy of the organisation. Overseeing the company budget. In charge of all finance function in the organisation. Financial ManagerManaging the finance function and staff. Advising on financial recourses. Chief accountantsOverseeing the preparation of the final accounts of the organisation. Management accountant Producing continuous financial information for management. Credit controllerAdvising on credit policies. Ensuring that money owing to the company is kept within agreed levels. Chief cashierResponsible for the receipt, safe keeping, banking and accounting of all cash received. Payroll administrator Responsible for overseeing the company payroll and salary/wage section. Wages clerkAssist the payroll administrator in the production of salary and wage details. Ledger clerkAssist the chief accountant in the recording of all financial transactions. Credit control clerksAssist the credit controller in checking the credit status of new customers and existing accounts. Reminding customers of overdue payments.
Marketing & Sales Market research Primary research / secondary research Marketing mix 4 P’s (Product, Price, Place, Promotion) Sales promotion Advertising campaigns
MARKETING & SALES JOB TITLEFUNCTION & RESPONSIBILITY Marketing directorResponsible for the overall marketing function and its aims and objectives. Sales directorResponsible for the sales function. Sales managerResponsible for sales staff and the achievement of sales targets, often within the UK. Export managerResponsible for overseas agents and the achievement of sales targets overseas. Advertising managerIn charge of advertising and liaising with agency staff over publicity campaigns. Sales coordinatorThe ‘link’ person for travelling sales representatives who require urgent information. Sales representatives Sales people who visit customers in the UK and overseas. Market researchersFind out customer opinions on current and proposed goods and services. Order clerksAccept and process sales orders. Shipping clerkArrange for the transportation and delivery of orders overseas and the completion of export documentation. Telephone sales staffAccept and process telephone orders.
Production Obtain resources to produce goods or provide a service Organising the resources to produce the goods or provide the service in the most appropriate way. In order for this to be achieved satisfactorily, several criteria must be considered. ….
Production cont…. a. The aims of the business (e.g.. Does it want to sell cheaply to the mass market or make exclusive items or provide a personal service?) b. The resources which are needed to produce the goods or provide the service c. How the resources an be organised to achieve the aims in the most cost- effective way d. How the operation can be monitored and controlled to achieve the desired result.
PRODUCTION JOB TITLEFUNCTION & RESPONSIBILITY Production directorResponsible for the entire production function and its operations. Operations or Works manager Responsible for the production of all goods as scheduled and to the quality required. Purchasing managerResponsible for the acquisition of raw materials. Chief engineerResponsible for all maintenance staff and for scheduling equipment maintenance and recommending modifications Chief designerResponsible for the design team and the design of the finished product. Production plannersPlan all production to maximise machine use and staffing, taking account of customer requirements. Production controllersCheck production is going to schedule. Quality controllersCheck quality is to the required standard. Buyers/Orders clerksBuy the raw materials required for production. Stores staffStore and monitor stocks of all raw materials and components and issue these as required. DraughtsmenResponsible for the technical design of manufactured equipment. ForemenSupervise the maintenance staff and factory operatives. Dispatch clerksResponsible for dispatching the finished goods. DesignersResponsible for the actual design of the finished product. EngineersResponsible for carrying out equipment maintenance. Factory operativesUndertake the production and assembly of manufactured items by machine or by hand.
Administration Clerical work Mail handling, record keeping, document production, organising meetings, dealing with enquiries etc Cleaning and maintenance Security Health & Safety IT and software
ADMINISTRATION JOB TITLEFUNCTION & RESPONSIBILITY Company SecretaryA senior executive responsible for all the legal affairs of the company, dealing with shareholders, insurance and pension matters and organising director’s meetings Administration managerManaging the administration operations of the organisation IT managerManaging all the IT requirements of the company, including equipment maintenance and advising on future needs Office manager/ Senior administrator Responsible for overseeing the administration operations in a particular office or department. Chief security officerResponsible for the security staff and for advising on security requirements Reprographics supervisor Responsible for running a reprographics (printing/ photocopying) section PA/secretarial staffResponsible for providing secretarial and administrative support, usually to senior managers Administration assistantAssists with administrative tasks in a particular area. Word processing operator/data input clerk Responsible for document production/ input of data into a computer system. Cleaning staffCleaning of general office areas, facilities and equipment Maintenance staffResponsible for routine maintenance work, which may include painting and decorating SecurityResponsible for monitoring and maintaining security to the required standard
Customer Service Providing information Giving advice Providing credit facilities Delivering goods After-sales service
CUSTOMER SERVICE JOB TITLEFUNCTION & RESPONSIBILITY Customer services manager Responsible for the overall customer service function and staff Technical services manager Responsible for all the technical services function and staff Delivery or distribution manager Responsible for scheduling and overseeing the delivery of all new items sold Customer services assistant Deals with customers, face-to-face or on the telephone. Liaises with other staff over complex issues and either responds to customers personally or ensures issue is dealt with by specialist Technical advisersDeal with customers who are encountering technical difficulties Telephone help line staff Deal with customer enquiries over the telephone
Information Technology Management of ‘network’ Allocating new users access Dealing with queries Setting up network services Liaising with other users Routine repairs Provide a help desk
Note: It is probably the most rapidly changing area in a business. Computers installed one year are out of date three years later.
DISTRIBUTION Which channels of distribution to use – wholesaler, retailer, customer Which method of distribution to use – road, rail, air, sea How to get the products to the right place at the lowest cost
Channels of distribution Most common channel of distribution is: MANUFACTURER WHOLESALER RETAILER CUSTOMER
Channels of distribution Most common channel of distribution is: MANUFACTURER WHOLESALER RETAILER CUSTOMER Who makes product Storage, e.g.. Cash & carry Shops
David Reidavid Reid Rodney Chaseodney Chase Sir Terry Leahyir Terry Leahy Richard Brasherichard Brasher Philip Clarkehilip Clarke Andrew Higginsonndrew Higginson Tim Masonim Mason David Pottsavid Potts Charles Allen CBEharles Allen CBE Karen Cookaren Cook E Mervyn Davies Mervyn Davies Dr Harald Einsmannr Harald Einsmann Ken Hydonen Hydon Carolyn McCallarolyn McCall BOARD OF DIRECTORS FOR TESCO
Head Office - Organisation Chart Board of Directors Managing Directors Functional Area Manager Area Managers Deputy Area Managers Deputy Functional Area Managers Store Managers Staff Look at individual job roles for each area for in depth breakdown for a chart
TESCO – FUNCTIONAL AREAS Finance Administration Customer Service Distribution Finance Human Resources ICT Marketing Sales production Research & Development HEAD OFFICE
Pontypool Tesco – Organisation Chart Torfaen Area Manager Store Manager Assistant Manager Supervisors Human Resources Manager Finance Staff Administration Diff supervisors for different areas (frozen, tills etc)
PUBLIC OWNERSHIP CENTRAL GOVERNMENT LONDON LOCAL GOVERNMENT TORFAEN COUNTY BOROUGH COUNCIL PONTYPOOL ACTIVE LEARNING CENTRE
Torfaen County Borough Council Pontypool Active Learning Centre Council Organisations Council Organisations Council Organisations Council Organisations Council Organisations Council Organisations Council Organisations
TCBC – FUNCTIONAL AREAS Finance Administration Customer Service Distribution Finance Human Resources ICT Marketing Sales production Research & Development TORFAEN COUNTY BOROUGH COUNCIL
Pontypool Active Learning Centre – Organisation Chart Torfaen County Borough Council – Leisure Manager Manager Assistant Manager Supervisors Human Resources Manager Finance Staff Administration Diff supervisors for different areas (gym/pool)