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Copyright 2006 – Biz/ed Business Functions and Organisation.

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Presentation on theme: "Copyright 2006 – Biz/ed Business Functions and Organisation."— Presentation transcript:

1 Copyright 2006 – Biz/ed Business Functions and Organisation

2 Copyright 2006 – Biz/ed Business Functions Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT

3 Copyright 2006 – Biz/ed Human Resources Recruitment and retention –Job descriptions –Person Specifications Dismissal Redundancy Motivation Professional development and training Health and safety and conditions at work Liaison with trade unions

4 Copyright 2006 – Biz/ed Sales and Marketing Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development, product improvement, extension strategies, target markets

5 Copyright 2006 – Biz/ed Research and Development New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings

6 Copyright 2006 – Biz/ed Finance and Accounts Cash flow –Monitoring income/revenue –Monitoring expenditure Preparing accounts Raising finance –Shares –Loans Links with all other functional areas

7 Copyright 2006 – Biz/ed Production/Operations Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods –Batch –Flow –Job –Cell Efficiency

8 Copyright 2006 – Biz/ed Customer Service Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations

9 Copyright 2006 – Biz/ed Business Organisation Organisation by type Global businesses – complex organisation structures National – organisation possibly stretches throughout the country Regional – could be through a county or wider area (North West, South East, etc.) Local – small organisations serving local area or community

10 Copyright 2006 – Biz/ed Business Organisation Authority – the right to make decisions and carry out tasks Span of control – the number of people a superior is responsible for Chain of Command – the relationship between different levels of authority in the business Hierarchy – shows the line management in the business and who has specific responsibilities Delegation – authority to carry out actions passed from superior to subordinate Empowerment – giving responsibilities to people at all levels of the business to make decisions

11 Copyright 2006 – Biz/ed Administration and IT Managing estates – cleaning, health and safety, maintenance, security Reception Clerical work – reporting, recording, record keeping, communication Overview of quality control Use of IT systems

12 Copyright 2006 – Biz/ed Organisation Charts Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager

13 Copyright 2006 – Biz/ed Organisation Charts MD Middle Management Workers Pyramidal Structure Senior Management

14 Copyright 2006 – Biz/ed Organisation Charts MD FinanceProductionSalesMarketingR&D Centralised/Entrepreneurial

15 Copyright 2006 – Biz/ed Organisation Charts Sales Marketing Production Accounts Collaborative

16 Copyright 2006 – Biz/ed Organisation Charts Marketing Sales Production Finance R&D Circular/Flat

17 Copyright 2006 – Biz/ed Organisation Charts Project Marketing R&D Sales Finance HR Production Matrix Structure

18 Copyright 2006 – Biz/ed Organisation Charts Changes to business structures Linked to new thinking on leadership and management Less hierarchical Emphasis on communication and collaboration between sections Global businesses – more complex structures


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