1. Departments

2. Human Resources Recruitment Job description Person specification Job adverts Applications and CVs Interviews Retention Disciplinary Action Training and Development Promotion Trade Union Negotiations Legislation: Equal Pay Act 1970 Sex Discrimination Act 1975 & 1986 Race Relations Act 1976 Disability Discrimination Act 1995 Health and Safety at Work Act 1974 Employment Rights Act 1996

3. Finance Department Financial Accounting Recording all transactions Keeping all financial records Preparing financial reports Costs and Budgets Work out all costs of products/services Analysing past costs Setting targets and department budgets Comparing budgets to actual figures Managing Finance What resources are needed Raising additional capital for new resources Payroll Recording employee hours worked Calculating pay and deductions

4. Administration Clerical, filing and keeping records Photocopying Secretarial services Reception/telephone Incoming and outgoing mail Gives support to the whole business and to all the functions

5. Operations Raw Materials Production Process Finished Product Types of production: Job – one off item, i.e. a painting Batch – make a load of one item i.e. bread Continuous flow – made along a production line i.e. a car Quality Control Quality control/inspection Quality assurance

6. Customer Service Information of product/service ranges Delivery information Product safety Product/service advice and information Information on credit facilities After sales service – guarantees, help lines

7. ICT Support In house support to all departments Website updates Setting up departmental systems

8. Marketing and Sales Two types of market research: Primary research (Field) Secondary Research (Desk) Products need to be promoted in order to gain sales, this can be through: Point of sale Advertisements Sponsorship Competitions For the customers to buy a good or service it must be: The right product In the right place At the right time At the right price Marketing mix: Product Price Promotion Place