1. City of Flagstaff’s Straightening the Pipes Initiative ACMA SUMMER CONFERENCE 2014

2. ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

3.  Focused on improving the organization’s process and systems  Focused on constant improvement  Focused on capacity  Organization-wide  Improved vs. New  Focused on human resources ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

5.  Government: Cheaper, Better…. Faster?  Isn’t our government designed to be slow and deliberate?  Why be faster?  This is not about doing tasks faster but reducing the space between tasks. ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

6. Think like a Shopper! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: TRIAGE

7. Think like George! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: SIMULTANEOUS PROCESSING

8. Think like a Traffic Engineer! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: BUST YOUR BOTTLENECK

9. Think like an Amazon Employee! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: QUIT YOUR BATCHING

10. Think like Ronald! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: ELIMINATE THE BACKLOG

11. Stephanie Smith Assistant to City Manager City of Flagstaff ssmith@flagstaffaz.gov 928.213.2078 THANK YOU! STEPHANIE SMITH, ASSISTANT TO CITY MANAGER CITY OF FLAGSTAFF SSMITH@FLAGSTAFFAZ.GOV 928-213-2078