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City of Flagstaff’s Straightening the Pipes Initiative ACMA SUMMER CONFERENCE 2014.

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Presentation on theme: "City of Flagstaff’s Straightening the Pipes Initiative ACMA SUMMER CONFERENCE 2014."— Presentation transcript:

1 City of Flagstaff’s Straightening the Pipes Initiative ACMA SUMMER CONFERENCE 2014

2 ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

3  Focused on improving the organization’s process and systems  Focused on constant improvement  Focused on capacity  Organization-wide  Improved vs. New  Focused on human resources ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

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5  Government: Cheaper, Better…. Faster?  Isn’t our government designed to be slow and deliberate?  Why be faster?  This is not about doing tasks faster but reducing the space between tasks. ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

6 Think like a Shopper! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: TRIAGE

7 Think like George! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: SIMULTANEOUS PROCESSING

8 Think like a Traffic Engineer! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: BUST YOUR BOTTLENECK

9 Think like an Amazon Employee! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: QUIT YOUR BATCHING

10 Think like Ronald! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: ELIMINATE THE BACKLOG

11 Stephanie Smith Assistant to City Manager City of Flagstaff THANK YOU! STEPHANIE SMITH, ASSISTANT TO CITY MANAGER CITY OF FLAGSTAFF


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