Presentation on theme: "Smoothing the Flow: the M25 Dr Steve Kingsbury Dr Ann York."— Presentation transcript:
Smoothing the Flow: the M25 Dr Steve Kingsbury Dr Ann York
Topics to be Covered Demand and capacity definitions Bottlenecks Segmentation and Carve-out Batching and Hand Offs Variability Churn Anticipating Flow
Demand: definition demand is not a number of referrals it is how much staff time each referral takes to discharge times the number of referrals e.g. 10 referrals that take 10 hours each are a demand of 100 hours How much car parking space do we need?
Capacity: definition again capacity is not a number like 3 staff but a number of units of time that can be delivered e.g. 3 staff can deliver 3 x 16 clinical hours = 48 hours How many cars can we park?
Bottlenecks demand greater than capacity bottlenecks can occur at any step of a process queues form at bottlenecks (Waiting list!)