1. Leveraging Lean Management: The System, Tools, and Teacher

2. Why us? Margy Dayton, BSN, RN Senior Process Excellence Consultant Heather Toppen Senior Process Excellence Consultant Jenna Beckman Process Excellence Coordinator

3. 3 GRAND RAPIDS, MI Current Condition: Our Journey

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7. 7 Coaching Cycles: Essential to the System

8. Vision: The Management System

9. 9 Coaching Cycles

10. Experiential Learning Purpose: practice tools with coaching through real example Process: learn, practice, reflect for each tool 1.Breakout into groups of similar work 2.Choose 1 or 2 key priorities in your organization/work 3.Practice tool using chosen priority

11. One Page Strategic Plan

12. Round 1 One Page Strategic Plan 1.Breakout into groups of similar work 2.Choose 1 or 2 key priorities in your organization 3.Practice One Page Strategic Plan using one chosen priority

13. Objective of tool: Define priorities and align efforts How easy/difficult was it for you to settle on one priority? Is it measurable? Does it connect to your organizations “True North”? At what frequency would you want to review/discuss this measure? One Page Strategic Plan

14. Leader 1x1 Gemba Rounding

15. Round 2 Leader 1X1 Gemba Rounding 1.Role play coach and learner 2.Coaching questions What is your plan? Where are you currently? (actual) What barriers are preventing you from reaching your plan? Which ONE are you addressing now? What do you expect? When can you go and see?

16. Objective of tool: Establish rhythm of practice to achieve practice How did it feel to be in the coach/learner role? How easy/difficult was it for you to identify measurable behaviors? How easy/difficult was it to translate behaviors to daily/weekly measurement? What action as a leader would you take if the plan/actual is not met? Leader 1x1 Gemba Rounding

17. Vision: The Management System

18. The System, Tools and Teacher

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20. Daily LSW

21. Colleague Rounding

22. LSW Tracker

23. Improvement Huddle