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Altai Super WiFi 1 Not for Distribution – Altai Confidential Altai Super WiFi Altai Certification Training Operation & Maintenance Professional Services.

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Presentation on theme: "Altai Super WiFi 1 Not for Distribution – Altai Confidential Altai Super WiFi Altai Certification Training Operation & Maintenance Professional Services."— Presentation transcript:

1 Altai Super WiFi 1 Not for Distribution – Altai Confidential Altai Super WiFi Altai Certification Training Operation & Maintenance Professional Services Altai Technologies Limited

2 Altai Super WiFi 2 Not for Distribution – Altai Confidential Altai Super WiFi Module Outline AP Monitoring Firmware upgrade and factory default Issue checking Information collection for trouble shooting RMA

3 Altai Super WiFi 3 Not for Distribution – Altai Confidential Altai Super WiFi AP Monitoring

4 Altai Super WiFi 4 Not for Distribution – Altai Confidential Altai Super WiFi Wireless Performance Assessment Assessable Parameters UP Time RSSI SNR Link Throughput Channel usage Channel noise floor

5 Altai Super WiFi 5 Not for Distribution – Altai Confidential Altai Super WiFi System Status (A8n) Status>System Uptime shows total time since last reboot

6 Altai Super WiFi 6 Not for Distribution – Altai Confidential Altai Super WiFi Radio Information (A8n) Status>Interface>Radio0>Status Radio Info includes -Wireless Mode -Frequency -Tx Power (2.4GHz) -Mac Address

7 Altai Super WiFi 7 Not for Distribution – Altai Confidential Altai Super WiFi Sector Information (A8n) Status>Interface>Radio0>Channel Usage Noise Floor

8 Altai Super WiFi 8 Not for Distribution – Altai Confidential Altai Super WiFi Network Statistics (A8n) Status>Interface>ethernet>Statistic Traffic info Packet no. Throughput (Kbps)

9 Altai Super WiFi 9 Not for Distribution – Altai Confidential Altai Super WiFi Association Statistics (A8n) Status>Interface>Radio0>Association List

10 Altai Super WiFi 10 Not for Distribution – Altai Confidential Altai Super WiFi Channel Information (A8n) Status>Interface>Radio0>Channel Usage

11 Altai Super WiFi 11 Not for Distribution – Altai Confidential Altai Super WiFi Link Throughput (A8n) You can enable the Iperf server in the “Tools” of A8n for link throughput test. When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.

12 Altai Super WiFi 12 Not for Distribution – Altai Confidential Altai Super WiFi AP Information (A8n) About Version Info Firmware version & built-time MIB version FPGA version (A8n) Hardware version (A8n)

13 Altai Super WiFi 13 Not for Distribution – Altai Confidential Altai Super WiFi AP Alarm Information (A8n)

14 Altai Super WiFi 14 Not for Distribution – Altai Confidential Altai Super WiFi Channel Scan (A8n) Tools>Channel Scan

15 Altai Super WiFi 15 Not for Distribution – Altai Confidential Altai Super WiFi Up Time & Radio Info (A2) Status>System Radio Info includes -Wireless Mode -Noise -Frequency -Tx Power (2.4Ghz & 5GHz) -Mac Address Uptime shows total time since last reboot

16 Altai Super WiFi 16 Not for Distribution – Altai Confidential Altai Super WiFi Client Statistics (A2) The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar

17 Altai Super WiFi 17 Not for Distribution – Altai Confidential Altai Super WiFi Aassociation -AP Mode (A2) The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

18 Altai Super WiFi 18 Not for Distribution – Altai Confidential Altai Super WiFi Aassociation -Bridge Mode (A2) The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar

19 Altai Super WiFi 19 Not for Distribution – Altai Confidential Altai Super WiFi AP Information (A2) Administration>About Version Info Firmware version & built-time MIB version

20 Altai Super WiFi 20 Not for Distribution – Altai Confidential Altai Super WiFi Rogue AP Detection Rogue AP Detection can help to detect Rogue AP under the 2.4 GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

21 Altai Super WiFi 21 Not for Distribution – Altai Confidential Altai Super WiFi Channel Information (A2) Status>Rogue AP Detection

22 Altai Super WiFi 22 Not for Distribution – Altai Confidential Altai Super WiFi Up Time & Radio Info (C1n) Status>System Radio Info includes -Wireless Mode -Noise -Frequency -Tx Power (2.4Ghz & 5GHz) -Mac Address Uptime shows total time since last reboot

23 Altai Super WiFi 23 Not for Distribution – Altai Confidential Altai Super WiFi Rogue AP Detection (C1n) Rogue AP Detection can help to detect Rogue AP under the 2.4 GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

24 Altai Super WiFi 24 Not for Distribution – Altai Confidential Altai Super WiFi Aassociation -AP Mode (C1n) The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

25 Altai Super WiFi 25 Not for Distribution – Altai Confidential Altai Super WiFi Aassociation -Station Mode The Stationassociation can be monitored by selecting 2.4G radio Association AP under the field of Status in the menu bar

26 Altai Super WiFi 26 Not for Distribution – Altai Confidential Altai Super WiFi AP Information (C1n) Administration>About Version Info Firmware version & built-time MIB version

27 Altai Super WiFi 27 Not for Distribution – Altai Confidential Altai Super WiFi Firmware Upgrade and Factory Default

28 Altai Super WiFi 28 Not for Distribution – Altai Confidential Altai Super WiFi Firmware Upgrade (A8n) Go to Administration -> Firmware Update to update the firmware Browser

29 Altai Super WiFi 29 Not for Distribution – Altai Confidential Altai Super WiFi Software Upgrade (A2) The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

30 Altai Super WiFi 30 Not for Distribution – Altai Confidential Altai Super WiFi Software Upgrade (C1n) The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

31 Altai Super WiFi 31 Not for Distribution – Altai Confidential Altai Super WiFi AP Software Reset (A8n) Administration>Factory Default Following configurations will not be reset IP Address Subnet Mask Gateway DNS 5GHz Bridge all configurations Reset to factory default configuration file

32 Altai Super WiFi 32 Not for Distribution – Altai Confidential Altai Super WiFi AP Software Reset (A2) Administration>Factory Default Following configurations will not be reset IP Address Subnet Mask Gateway DNS 5GHz Bridge all configurations Reset to factory default configuration file

33 Altai Super WiFi 33 Not for Distribution – Altai Confidential Altai Super WiFi AP Software Reset (C1n) Administration>Factory Default Following configurations will not be reset IP Address Subnet Mask Gateway DNS 5GHz Bridge all configurations Reset to factory default configuration file

34 Altai Super WiFi 34 Not for Distribution – Altai Confidential Altai Super WiFi Hardware Reset Reset to factory default without retaining IP address Push and hold the reset button until the Power LED is off Hardware Reset Button

35 Altai Super WiFi 35 Not for Distribution – Altai Confidential Altai Super WiFi Issue checking

36 Altai Super WiFi 36 Not for Distribution – Altai Confidential Altai Super WiFi Collecting Debugging Information Check the power LED on the unit and make sure there is no power failure issue. Check the Ethernet LED on the unit for any networking issue. Connect to console and check if it is still working. A working console implies the system is still running. Or it is busy on something and giving slow responses to the commands Check the network connection status with “ping” tool. Try to ping the network gateway, ping devices inside the network and ping the internet with an IP address or with a host name. Check if the radio is still working by scanning the wireless beacons. When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us.

37 Altai Super WiFi 37 Not for Distribution – Altai Confidential Altai Super WiFi Information Collection for Trouble shooting

38 Altai Super WiFi 38 Not for Distribution – Altai Confidential Altai Super WiFi Collecting Debugging Information (A8n) Download Configuration Files Download the configuration file then send back to Altai.

39 Altai Super WiFi 39 Not for Distribution – Altai Confidential Altai Super WiFi Collecting Debugging Information (A8n) Download Logs Download all log files then send back to Altai

40 Altai Super WiFi 40 Not for Distribution – Altai Confidential Altai Super WiFi Collecting Debugging Information (A2) Capture all configurations of A 2 on the web page then send back to Altai. Like network configuration, VLAN setting, Wireless configuration …..

41 Altai Super WiFi 41 Not for Distribution – Altai Confidential Altai Super WiFi Collecting Debugging Information (A2) Copy the syslog information and phase to a TXT then send back to Altai

42 Altai Super WiFi 42 Not for Distribution – Altai Confidential Altai Super WiFi You can upload or download the profile file from web page. Collecting Debugging Information (C1n) Download the configuration file then send back to Altai.

43 Altai Super WiFi 43 Not for Distribution – Altai Confidential Altai Super WiFi You can check the system log by adding a system log server or on the web page directly. Collecting Debugging Information (C1n) Copy the syslog information and phase to a TXT then send back to Altai

44 Altai Super WiFi 44 Not for Distribution – Altai Confidential Altai Super WiFi RMA

45 Altai Super WiFi 45 Not for Distribution – Altai Confidential Altai Super WiFi Hardware Warranty Hardware Warranty (“HW”) 1st YearFree 2nd Year OnwardsExtended Warranty

46 Altai Super WiFi 46 Not for Distribution – Altai Confidential Altai Super WiFi HW T&C Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller Standard Extended HW period is 12 months Starting date for Extended HW will be the date following the expiry of Free HW or previous Extended HW 1 week to inspect/reject product upon receipt, if defective Introduction of the term “Defect Verification” to replace “Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1 Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide A TT no. will be provided to customer for reference

47 Altai Super WiFi 47 Not for Distribution – Altai Confidential Altai Super WiFi TT Handling Procedures* * Not applicable to C1

48 Altai Super WiFi 48 Not for Distribution – Altai Confidential Altai Super WiFi Customer TT Form

49 Altai Super WiFi 49 Not for Distribution – Altai Confidential Altai Super WiFi RMA (Except for C1n) Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1) An RMA no. will be provided to customer for reference For out of warranty RMA, following terms need to be agreed by customer before sending back: Cost of repair will be borne by customer Exact cost of repair will be provided to customer in the form of quotation after pre-checking A US$100 pre-checking fee and return freight charge will have to be paid by customer if no defect is found Ship back within 5 days; pre-check result within 5 days or quotation within 15 days; repair/replace within 45 days Warranty period remains unchanged or for 3 months, whichever is longer

50 Altai Super WiFi 50 Not for Distribution – Altai Confidential Altai Super WiFi RMA For C1n The Customer shall request for RMA only when there are collectively ten (10) or more failure units; or the failure units can be returned with other Altai Product(s); or the Customer agrees to pay for the return freight of fewer than ten (10) repaired/replaced units Customer needs to complete TT form with self troubleshooting results completed in section E Customer needs to wait for RMA number before shipping back to us

51 Altai Super WiFi 51 Not for Distribution – Altai Confidential Altai Super WiFi RMA Handling Procedures

52 Altai Super WiFi 52 Not for Distribution – Altai Confidential Altai Super WiFi Critical DefinitionThe equipment is out of order and cannot provide service to the customer. Altai ActionWe will reply to you within 2 hours. Availability of Workaround Solution Within 2 working days High DefinitionThe equipment is rebooted with intermittent service impact (e.g. reboot daily); OR, the performance of equipment is significantly degraded (e.g. throughput is reduced by half). Altai ActionWe will reply to you within 24 hours. Availability of Workaround Solution Within 5 working days. Low DefinitionThe performance of equipment is somewhat degraded but it can still provide service to the customer. Altai ActionWe will reply to you within 2 working days. Availability of Workaround Solution Non applicable. TSS – TT Response Time

53 Altai Super WiFi 53 Not for Distribution – Altai Confidential Altai Super WiFi Thank You


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