1. System Center Operations Manager 2012 Hugo Fragoso Frontier Technology

2. Operations Manager’s evolution © Copyright 2012 Frontier Technology Ltd plc. All rights reserved. 2 2004 MOM 2005 RTM 2005 MOM 2005 SP1 2007 SCOM 2007 RTM 2008 SCOM 2007 SP1 2009 SCOM 2007 R2 2012 SCOM 2012 2010 SCOM 2007 R2 – CU1,CU2, CU3, CU4

3. Operations Manager 2012 Reduced infrastructure management cost Simple Topology requirements enables lower costs in hardware / maintenance / configuration Reliable Environment enables no blackout in monitoring and reduction in labor costs for troubleshooting Consistent operational continuity enables focus to shift from support -> innovation in IT organizations 3 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

4. Expanding the IT Pro’s Visibility Operations Manager 2007 SP1 4 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

5. Expanding the IT Pro’s Visibility Operations Manager 2007 R2 5 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

6. Expanding the IT Pro’s Visibility Operations Manager 2012 6 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

7. 360 – Holistic View of Health 7 Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (OS, SQL, IIS) Application Monitoring (.NET, J2E) Application Monitoring (.NET, J2E) End User Experience (Synthetic Transactions) End User Experience (Synthetic Transactions) Infrastructure Monitoring (Network) Infrastructure Monitoring (Network) Consistent UX (Console, Web, SharePoint) Consistent UX (Console, Web, SharePoint) © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

8. Operations Manager 2012 Best in class Server, OS and Workload monitoring Existing Management Packs Audit Collection Services (ACS) Agentless Exception Monitoring (AEM) Distributed Application Designer (DAD) Reporting & Data Warehouse Synthetic Transactions & Templates Gateway Servers PowerShell Service Level Tracking (SLA/SLO) Active Directory Integration Notifications & Subscriptions 8 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

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10. UNIX AND LINUX SUPPORT What we deliver Support for SSH keys and Sudo elevation Monitoring using resource pools Support for RHEL 6.0 and AIX 7.1 New shell command templates 10 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

11. APPLICATION MONITORING Availability monitoring using rich synthetic transactions Last mile monitoring Performance & reliability monitoring of the application through the.NET framework Rich diagnostics to pinpoint the root cause of application failures No new agents to deploy, no management packs to author Dashboards that can be viewed in the web or in SharePoint Integration with TFS to reduce mean time to fix 11 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

12. Network Monitoring Multi-vendor support Multi-protocol support Server to network dependency discovery 12 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

13. 13 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

14. 14 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

15. 15 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

16. Disaster Recovery in Operations Manager OpsMgr 2007 R2 Install Operations Manager 2007 from the installation media After Operations Manager is installed, immediately stop the SDK service to prevent the RMS from sending data to the Operational database. Install any additional hotfixes previously installed with your original installation Delete the Operations Manager database created from your OpsMgr installation in step 1 Restore the latest Operations Manager database created from your SQL backup Restore the RMS encryption keys Import any additional management packs that were loaded to your old management server or changed and backed up after your last Operational database backup Install the Web console Start the SDK service. Operations Manager will now be functional OpsMgr 2012 Install Operations Manager 2012 16 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

17. SCOM 2007 R2 – Deployment Topology 17 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

18. SCOM 2012 - Deployment Topology 18 X © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

19. Frontier Monitoring Service (FMS) © Copyright 2012 Frontier Technology Limited. All rights reserved. 19

20. Demo 20 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

21. Q & A 21 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.

22. Hugo Fragoso 0845 603 6552 hugo.fragoso@frontiertechnology.co.uk 22 © Copyright 2012 Frontier Technology Ltd plc. All rights reserved.