1. MORE ABOUT E-MAIL & BUSINESS CORRESPONDENCE

2.  Inquiry  Request  Enquiry  Proposal  Offer  Quotation Have you ever write email or business correspondence using those forms? What is exactly?

3.  Personal email to a colleague  Asking some information  Official request of information on a specific product or service  From a company to a company, leading to a transaction Inquiry or enquiry:

4. is often used in business English, Subsequently, it is written:  In formal or semi-formal English  Never in informal language Inquiry – Enquiry:

5.  Hi, what’s up, cheers!  Best wishes!!! Impolite, inappropriate for business correspondence.  RGDS, BST RGDS, THKS!  TQVM, x3 GOODS TO BE SHPD… Never use abbreviation in business correspondence, even for internal use or to a colleague. Never use !

6. From: Yvonne Felltham. To: Tracey Cook Subject: Fax to S.A. Importers Pls Fx pgs 24 – 6 of ur current ctlg to Mohammed Kassim, Dir. S.A. Importers Ltd. Riyadh. (Fx #+966 134981). Ref. tableware – nw lns. No need for cvr ltr – jst wrte “As Requested. I hope this is helpful. YF” on transmission form. Many thks. Yvonne Felltham – 17 th Sept 2012. Rewrite in a more professional form. Exercises 1.A.

7. Fax British crystal ltd. Glazier house, green lane, derby de1 1rt To: From: Fax No:Subject: Date:Page/s: Please write the fax to Mr. Mohammed Kassim as per Yvonne Felltham’s instruction. Exercises 1.B.

8. Answer from Mr. Mohammed Kassim. You are his assistant; your assignment is to write the inquiry to Yvonne Felltham from his notes. “York” range is avail. bfr end Oct.?  Approx. Sales fig. For “Cambridge” range in other MKTS?  Bristol” range avail. in Green? (Can’t read fax)  “Durham” range – dishwasher proof (Can’t read fax) Exercises 2.A.

9. Dear Yvonne Many thks fr yr fx. Jst a fw frthr qstns: Mohammed Kassim Director S.A. Importers Ltd. Al manni way, ri yadh Saudi Arabia M.Kassim@saimo.co.sa Exercises 2.A.

10. NounVerbAdjective/ Adverb Antonym An InquiryTo InquireTo reject, to deny A RequirementTo RequireTo allow, it’s not an obligation A Request An email To thank Grateful To offer A Quotation A reply Vocabulary