Presentation is loading. Please wait.

Presentation is loading. Please wait.

BT Wholesale Broadband Escalations Portal Adding or Retrieving Notes.

Similar presentations


Presentation on theme: "BT Wholesale Broadband Escalations Portal Adding or Retrieving Notes."— Presentation transcript:

1 BT Wholesale Broadband Escalations Portal Adding or Retrieving Notes

2 Notes are visible at the bottom of the Escalation Details screen.

3 The notes section displays the two most recent notes. To view more notes click ‘Get more notes’.

4 If no more notes are available the message below will be displayed. To add a new note click ‘Add notes’.

5 Simply enter your additional notes and click submit. These notes will then be logged in the escalation record in BT Wholesale.

6 Confirmation that notes have been added successfully. Click the link to return to Escalations Details screen.

7 The notes added will also be visible in the notes section as the most recent note.

8 Where more than two notes are available, when clicking get more notes a table will be displayed showing older notes.

9 Clicking get more notes will fetch the next two notes and will update the table.

10 Once no more notes are available, the message below will be displayed.

11 E-mail Notifications: When notes are added by BT Wholesale an e-mail notification will also be sent to the e-mail address registered in the CP details screen when the escalation was raised. Notes added at the Portal will also be e-mailed to the escalation owner within BT Wholesale.


Download ppt "BT Wholesale Broadband Escalations Portal Adding or Retrieving Notes."

Similar presentations


Ads by Google