We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byLeilani Livesey
Modified over 3 years ago
© 2009 Wipro Ltd - Confidential Outsourcing Industry Capitalizing on Human Capital Sanjeev Bhatia Vice President – Intl Ops
© 2009 Wipro Ltd - Confidential 2 Why Third-party BPO? Why Outsource and aggregate?
© 2009 Wipro Ltd - Confidential 3 Why Outsource and aggregate? Benefits of Outsourcing: Multiple career paths for employees within the organization State-of-the-art-Technology delivery center Reduction in OPEX Optimization of CAPEX Maximize operational flexibility Collaborate with large global 3 rd party BPOs
© 2009 Wipro Ltd - Confidential 4 Examples of Captives turned 3 rd party Columbia Bank & Trust (later Synovus) transitions internal credit-card processing business into third-party company (1982) CB&T sells 19% of company in IPO (1983) TSYS grows to become the second largest processor in the world AmEx transitions internal processing unit into third-party company (FDR) and sells off majority ownership stake (1992) FDR merges with largest competitor and grows to become global leader in transaction processing Parent New business Transition *March 1, 2002 Sources: Hoovers; analyst reports; McKinsey analysis Management buyout of Midland Bank processing unit following merger with First Bank System (1984) IPO in 1986 Grown to become leading provider of technology and processing services for financial institutions $5 billion in market cap*, growing at 5% CAGR in the last 5 years $8 billion in market cap*, growing at 31% CAGR in the last 5 years $17 billion in market cap*, growing at 26% CAGR in the last 5 years Value creation U.S. $ billion
© 2009 Wipro Ltd - Confidential 5 Competency build-up : Case Study Establishing a specialized business transformational process queue Subject matter experts in the particular domain unavailable in the geography Problem definition On start up: Seeding a start-up team from India containing a mix of team leaders, trainers, quality analysts, transition experts and subject matter experts (SMEs) from india SMEs understand the process from customer SMEs train pilot batch of local hire End of Y1 Continuous learning and mentoring of local hires at start-up Identification of local hires for roles like team leaders, trainers, domain experts, quality analysts Grooming thru continuous learning thru varied transaction handling thereby enhancing domain knowledge Additional reinforcement through brainstorming sessions, quizzes, classroom training, upskilling, uptraining, vitality training, major call driver identification Solution Independently manage the operations of the queue Leadership development through training on lean /six sigma, BPMS using classroom, outbound & e- learning modules Current status
© 2009 Wipro Ltd - Confidential 6 Competency build-up Methodology
© 2009 Wipro Ltd - Confidential Sanjeev Bhatia Vice President – Intl Operations firstname.lastname@example.org Thank You
1 Milind Jadhav Russell Boekenkroeger. 2 Through unique technology Mathisis Tech delivers proven approaches for revitalizing internal organizations Market.
© 2010 Wipro Ltd - Confidential 1 © 2011 Wipro Ltd - Confidential Outsourcing - Advantage India.
Financial Management Program.
Software Product Testing Challenges. Industry Analysts Recognize Testing Outsourcing is gaining momentum and delivers value Multiple business drivers.
NASSCOM BPO STRATEGY SUMMIT 2009 BPO :: INDIAN DOMESTIC MARKET S. VENKAT KUMAR RELIANCE BPO 10 TH June 2009.
Tim Padden Jeff Younger
Slide title In CAPITALS 50 pt Slide subtitle 32 pt Ericsson Nikola Tesla’s view of collaboration between academic communities and enterprises Gordana Kovačević,
IS Management at Chase Holly David February 28 th, 2007.
IT Outsourcing Opportunities in US and China
Saba Confidential 1 Next Generation HCDM April 16, 2003 E-Learning Brazil Conference Magna Session Bobby Yazdani President and COO.
© eg solutions plc Global Workforce Optimisation for the Back Office eg operational intelligence ® Elizabeth Gooch | October 2014.
Opportunities Within 3 Finance Indiana University Professional Opportunities Orientation Program Sessions September 17, 2002.
Chapter 2 Strategic Training
Infotech Enterprises Limited Quality as Value Arbitrage B V R Mohan Reddy, Infotech Enterprises Limited May 23, 2009.
Saks Gloweli Consulting Management Consulting and Market Entry in China.
IT Outsourcing Chad Doiron / Michael Saunders April, 2007.
The Future of Business Process Outsourcing. The BPO Hype Cycle Source: Gartner Group, “The Hype Cycle for IT Services”, June 6, Rising investments.
By, Rutika Rajkumar Channawar Business Process Outsourcing.
1 Copyright © 2008 Accenture All Rights Reserved. U.S. Insurance Company Mergers & Acquisitions Services; Product/Policy/Billing Trans Services Client.
© 2019 SlidePlayer.com Inc. All rights reserved.