Presentation is loading. Please wait.

Presentation is loading. Please wait.

Chapter 7 Emotions & Communication

Similar presentations

Presentation on theme: "Chapter 7 Emotions & Communication"— Presentation transcript:

1 Chapter 7 Emotions & Communication
What am I feeling? Is that right? How do I constructively express feelings?

2 Saarni & Goleman Saarni-first originated emotional competence
Goleman-capitalized on it with Emotional Intelligence, the IQ of emotional competency

3 What are Emotions? 4 Components
1. Physiological-bodily changes occur 2. Nonverbal reactions-observable changes- Powerful way in expressing/conveying emotions 3. Cognitive interpretations-the mind’s role in determining emotional state 4. Verbal expression-sometimes words are necessary & cannot rely on perceptiveness to sure you are understood accurately

4 Different Degrees of Intensity
Annoyed Angry Furious Content Happy Ecstatic Anxious Afraid Terrified Liking Loving Adoring

5 Influences on Emotions
Physiological ORGANISMIC-James & Lange Physical first, then emotions-most instinctual Example: Almost hit garbage on freeway—swerve—heart racing, sweaty palms, etc.--FEAR Stimulus Physiological Response Emotion

6 Influences on Emotions
Perceptual APPRAISAL THEORY Subjective perceptions shape external phenomena, gaining meaning only as we attribute significance to them Example: Taking a test—low test score—not very smart— (event) (perception of event) (interpretation) disappointment/shame, etc. (response)

7 Influences on Emotions
COGNITIVE LABELING-how you label the physiological response –use of language Example: Taking a test—low test score—anxious— (event) (physiological-knot-in-stomach) (label response w/ language) disappointment/shame, etc. (response-comes from label not perception)

8 Social Influences Hochschild-Interactive View of Emotions
Framing Rules-define emotional meaning Feeling Rules-right to feel or expected to feel Deep Acting-control inner feelings Surface Acting-control outward expression Emotion Work-effort made to think about what is appropriate in situations-allows engaging in deep acting

9 Obstacles Social Expectations Vulnerability-Risky/disky
Gender Vulnerability-Risky/disky Protecting Others Social & Professional Roles

10 Why We are Ineffective in Expressing our Emotions
1. Speaking in Generalities-What does the speaker really feel? General & abstract statements “I feel bad”, “I’m happy”, “I’m fine”, “I’m frustrated” Angry, confused, hurt, anxious, disappointed, etc. Tend to recognize only a few emotions leaving us with limited emotional vocab to clearly communicate

11 More Ineffectiveness Not owning feelings Use too much “you” language
You made me ! Need to reword statement to make it your own I feel angry when you do not follow through on what you say you will do. I feel (emotion) when you (describe the behavior).

12 Ineffectiveness cont. Counterfeit Emotional Language-language that seems to express emotions but does not actually describe what a person is feeling. Why can’t you leave me alone!-no feeling That’s just how I feel!-figure it out first I feel this discussion is getting off onto another subject.-states a thought not a feeling

13 Exercise-Find the Feeling
This was a great evening! You’re being awfully sensitive about that. I can’t figure out how to approach him. I’m confused about what you want from me. I don’t know how to tell you this… I feel as if you’re trying to hurt me. It’s hopeless. I feel like the rug has been pulled out from under me.

14 Re-Write to Exercise

15 Facilitative vs Debilitative
Contribute to effective functioning Vs Detract from effective functioning Characteristics: intensity duration

16 Irrational Thinking & Debilitative Emotions
Fallacy of Perfection Fallacy of Approval Fallacy of Shoulds Fallacy of Overgeneralization Fallacy of Causation Fallacy of Helplessness Fallacy of Catastrophic Expectations

17 Minimizing Debilitative Emotions
Monitor emotional reactions Note the activating event Record your self-talk Reappraise your irrational beliefs

Download ppt "Chapter 7 Emotions & Communication"

Similar presentations

Ads by Google