Presentation on theme: "Chapter 7 Emotions & Communication"— Presentation transcript:
1Chapter 7 Emotions & Communication What am I feeling? Is that right?How do I constructively express feelings?
2Saarni & Goleman Saarni-first originated emotional competence Goleman-capitalized on it with Emotional Intelligence, the IQ of emotional competency
3What are Emotions? 4 Components 1. Physiological-bodily changes occur2. Nonverbal reactions-observable changes-Powerful way in expressing/conveying emotions3. Cognitive interpretations-the mind’s role indetermining emotional state4. Verbal expression-sometimes words are necessary& cannot rely on perceptiveness to sure you areunderstood accurately
4Different Degrees of Intensity AnnoyedAngryFuriousContentHappyEcstaticAnxiousAfraidTerrifiedLikingLovingAdoring
5Influences on Emotions PhysiologicalORGANISMIC-James & LangePhysical first, then emotions-most instinctualExample: Almost hit garbage on freeway—swerve—heart racing, sweaty palms, etc.--FEARStimulusPhysiologicalResponseEmotion
6Influences on Emotions PerceptualAPPRAISAL THEORYSubjective perceptions shape external phenomena, gaining meaning only as we attribute significance to themExample: Taking a test—low test score—not very smart—(event) (perception of event) (interpretation)disappointment/shame, etc.(response)
7Influences on Emotions COGNITIVE LABELING-how you label the physiological response –use of languageExample: Taking a test—low test score—anxious—(event) (physiological-knot-in-stomach) (label response w/ language)disappointment/shame, etc.(response-comes from label not perception)
8Social Influences Hochschild-Interactive View of Emotions Framing Rules-define emotional meaningFeeling Rules-right to feel or expected to feelDeep Acting-control inner feelingsSurface Acting-control outward expressionEmotion Work-effort made to think about what is appropriate in situations-allows engaging in deep acting
9Obstacles Social Expectations Vulnerability-Risky/disky GenderVulnerability-Risky/diskyProtecting OthersSocial & Professional Roles
10Why We are Ineffective in Expressing our Emotions 1. Speaking in Generalities-What does the speaker really feel?General & abstract statements“I feel bad”, “I’m happy”, “I’m fine”, “I’m frustrated”Angry, confused, hurt, anxious, disappointed, etc.Tend to recognize only a few emotions leaving us with limited emotional vocab to clearly communicate
11More Ineffectiveness Not owning feelings Use too much “you” language You made me !Need to reword statement to make it your ownI feel angry when you do not follow through on what you say you will do.I feel (emotion) when you (describe the behavior).
12Ineffectiveness cont.Counterfeit Emotional Language-language that seems to express emotions but does not actually describe what a person is feeling.Why can’t you leave me alone!-no feelingThat’s just how I feel!-figure it out firstI feel this discussion is getting off onto another subject.-states a thought not a feeling
13Exercise-Find the Feeling This was a great evening!You’re being awfully sensitive about that.I can’t figure out how to approach him.I’m confused about what you want from me.I don’t know how to tell you this…I feel as if you’re trying to hurt me.It’s hopeless.I feel like the rug has been pulled out from under me.
15Facilitative vs Debilitative Contribute to effective functioningVsDetract from effective functioningCharacteristics:intensityduration
16Irrational Thinking & Debilitative Emotions Fallacy of Perfection Fallacy of Approval Fallacy of Shoulds Fallacy of Overgeneralization Fallacy of Causation Fallacy of Helplessness Fallacy of Catastrophic Expectations
17Minimizing Debilitative Emotions Monitor emotional reactions Note the activating event Record your self-talk Reappraise your irrational beliefs