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ERMA User Guide (Guest) Advantech RMA Dept. eRMA Layout Description Advantech Standard Header 3G eRMA Information Bar Login Block Search Block Service.

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Presentation on theme: "ERMA User Guide (Guest) Advantech RMA Dept. eRMA Layout Description Advantech Standard Header 3G eRMA Information Bar Login Block Search Block Service."— Presentation transcript:

1 eRMA User Guide (Guest) Advantech RMA Dept

2 eRMA Layout Description Advantech Standard Header 3G eRMA Information Bar Login Block Search Block Service Block Content Area Advantech Standard Footer eRMA Home

3 RMA Status Tracking - List Input RMA no then press [Search] button Searching result is shown. Click the link on “RMA No” to get detailed information Remark 1. Search function is available without login 2. It is allowable to search RMA case through RMA No, Customer RMA No and Serial No

4 Summary Info Date Stage Handler Repair Result ForwarderTracking Code RMA Status Tracking - Detail

5 Apply eRMA User Account Click here Fill out the application form Submit the request Notice from Advantech

6 RMA Policy & Process Click here

7 Contact RMA Representative Click here Or click individual picture to get detailed contact information

8 Login eRMA System - 1 Input user name and password then click [Go] button Remark eRMA User name is with address format

9 Login eRMA System - 2 User name Responsible repair center Logout the system User profile setting eRMA Service for registered user only


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