Presentation on theme: "Best Revenue Generators Serving the Most People Arq. Juan Francisco Yee Visualiza Guatemala."— Presentation transcript:
Best Revenue Generators Serving the Most People Arq. Juan Francisco Yee Visualiza Guatemala
How its looks like??? A System that promotes services at cost that all patients can afford. A System that promotes High Quality services to all no matter who you are or your income. A System that tries to break the barriers that do not allow people to have access to eye care.
But more important, a System that cares about people.
Components Sliding fee scale Optical Shop Other services Flow of the patient and time Procurement Management Values Talent Management
Sliding fee a sliding fee scale creating affordable pricing that more patients can afford Price structure, it is so simple and attractive that the patients paying capacity is self selective Services at cost that all patients can afford. Offering Phaco and foldable lenses at a higher price
Optical Shop Optical shop – important tool to create revenue Good display of the frames In the social area people do not just buy cheap Frames but they are willing to buy more expensive Frames. The most expensive in the middle, the frames that moves less up and very cheap down.
Other services Health care more comprehensive to the patients (Internist, Nutritionist, other specialties) Insurance Software for other eye clinics – Technical Support – New modules Activities that attract rich people to your institutions
Patient Flow and Time Define The standard of the service The service is defined by the clinical together with his team, not every doctor individually. The patient have to perceive the flow and the good service focused on themselves
Defining the Standard of Service Defining the sequence of a patient clinic (Flow) Appoiment Counselling Reception Surgery Cashier Preparation Dilatation Exam Pharmacy Optical
Defining the Standard of Service Time is one of the most important measurements, time allocation, time management and making effective time is everyone's responsibility. We measure time to see bottlenecks and make changes in the instant
The Time The time that we measure to define the quality of service is: -Waiting Time -Service Time -Time in the Clinic Service time is the time that the patient is in the examination room with the doctor.
The Time Waiting time is on Red, Examination time is on green and in yellow is service time and we dont measured. Counselling Surgery Cashier Preparation Dilatation Exam Pharmacy Optical
Procurement Cost Have to be reduce Annual Planning Requirements from all the departments Buy on bulk A good system and procedures
Conferencia impartida por: Arq. Juan Francisco Yee Paraguay - Octubre 2008 Example of procurement process
Conferencia impartida por: Arq. Juan Francisco Yee Paraguay - Octubre 2008 Main menu
Management by Values As leadership tool Objective: Increase profitability through differentiation in a market increasingly demanding and changing Base: Direct from a set of shared values achieving a total employee involvement in their work
The role of the person in the Management by Values These involve...... the whole person... Cognitive Area Emotional Area through adjustment.. between... Values of the individualCorporate values What an individual ask to your company in exchange for their work? What the company offers its workers?
How to apply?? Personal change Self-knowledge Choosing values Changing attitudes Relationship with others PRINCIPIOS: effectiveness Iniciative Respect. Contribution New behaviors Emotional Control
CHANGE Individual Level Organitational Level Choosing values Changing attitudes new behaviors Development of Emotional Intelligence Communication skills Changing Objectives new procedures Internal Comunication continuous Improvement
Life and work Quality Life Personal Excellence Professional competence Value System Formation Decision making
Talent Management Talent management refers to the process that develops and incorporates new members into the workforce, and also develops and retains existing human resource. Talent Management seeks basically rewarding those individuals with high potential, treated as talent within their workplace.
Talent Management Actions With the Highest Impact on Revenue
Thanks Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all. Dale Carnegie