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Managing Difficult People Triya Chakraborty. 2 Agenda Introduction Project Life Cycle Project Metrics Success Factors Difficult People Soft Skills Project.

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Presentation on theme: "Managing Difficult People Triya Chakraborty. 2 Agenda Introduction Project Life Cycle Project Metrics Success Factors Difficult People Soft Skills Project."— Presentation transcript:

1 Managing Difficult People Triya Chakraborty

2 2 Agenda Introduction Project Life Cycle Project Metrics Success Factors Difficult People Soft Skills Project Processes

3 3 Project Life Cycle Concept Planning Execution Closure

4 4 Metrics for Project Success Deliverables Dollars Dates Decisions & Deviations Deployment Documentation

5 5 Success Factors Prioritization Ownership Clarity Commitment Capability Control Communications Roles & Responsibilities Escalation

6 6 Difficult People Roles - Stakeholders, Team members, Vendors, Users Levels - Senior Managers, Developers, Admin, Peers Degrees of Difficulty

7 7 Dealing with Difficult People - Soft Skills Don’t make it personal Don’t take it personally Don’t try to ‘fix’ the person Don’t assign blame Refrain from ‘he said she said’ Listen Manage ‘people’ Manage yourself

8 8 Dealing with Difficult People - Soft Skills cont’d Create ad hoc informal Teams Timeliness Tact Thoroughness Target your audience Don’t make assumptions

9 9 Dealing with Difficult People - Using Project Processes Communications Commitment Document Use the Power of Metrics Use Power of Processes Use Power of Project Control


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