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End of Life Care Education Module 4 Communication in End of Life Care MODULE 1.

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Presentation on theme: "End of Life Care Education Module 4 Communication in End of Life Care MODULE 1."— Presentation transcript:

1 End of Life Care Education Module 4 Communication in End of Life Care MODULE 1

2 Importance - Guidelines  Honest, accurate and early disclosure of prognosis  Consensus among family and between family and physicians  Discussion and communication of modalities of end- if-life care with family  Shared decision-making  Ensure consistency among family members  Effective and compassionate support throughout, including bereavement care

3 Ethical principles  Autonomy  Beneficence  Non-malfeasance  Social justice

4 Goals of communication during end-of-life discussions  Establishing consensus about the disease process among care-givers  Providing accurate and appropriate information about the disease process to the family  Eliciting and resolving the concerns prompted by end-of-life decisions (EOLD)

5 Communication skills at EOLD  Ability to distinguish between cognitive and emotional components in the concerns expressed by patient and family  Use of empathy  Ability to understand and clarify doubts  ”Active listening”

6 S-P-I-K-E-S approach in patient and family centered communication  Setting – time, space, privacy  Perceptions – of the family/patient about the illness and progress  Invitation – family/patient expresses a wish to discuss about the illness and management options  Knowledge – about the illness and prognosis informed to the family in a clear understandable language  Emotional support and Empathy – Identifying the emotions in the family and responding appropriately to it  Strategy and summary – summarizing the current situation, further plans for comfort care and accurate documentation

7 Patient and family centered communication - components  Empathy  Collaboration  Clarification  Avoid being judgmental  Perception of patient’s wishes  Recapitulation

8 The VALUE mnemonic  Value statements by family members  Acknowledge family members’ emotions  Listen to family members  Understand who the patient is as a person and how decisions are made in the family  Elicit questions from family members

9 Non-verbal communication-‘SOLER’  Face the patient Squarely at eye level and indicate your involvement and interest  Adopt an Open body posture  Lean towards the patient and family  Use Eye contact to show that you are listening attentively to the patient  Maintain a Relaxed body posture

10 Different communication styles of physician  Inexperienced messenger  Emotionally burdened  Rough and ready expert  Well-intentioned but tactless expert  Distanced expert  Empathic professional

11 Conflicts during EOLD  Gap between ‘what is’ and ‘what should be’  Failure to achieve consensus in goals of care and related treatments at EOL despite allowing time and repeated discussions between involved parties  Various factors

12 Some barriers to good communication and contributors of conflicts in EOLC Patient or family Psychosocial distress/strong emotion Language, cultural barriers Lack of understanding of context Physician Communication skills Depth of understanding of patient’s condition Lack of consensus among medical team Grounding of medical ethics Environmental Type of hospital Developed/developing country Society’s expectations from medicine

13 CONFLICT RESOLUTION TRUSTHOPEEMPATHY

14 LATER  After death care  Bereavement support

15 CONCLUSION  Importance of communication skills in EOLD  Approaches  Styles  Barriers  Conflict resolution

16 THANK YOU This education program is a joint initiative of Indian Society of Critical Care Medicine and Indian Association of Palliative Care © All rights reserved


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