Presentation on theme: "E-Government: Towards G2C<>C2G Communication Leslie Regan Shade University of Ottawa Department of Communication"— Presentation transcript:
E-Government: Towards G2C<>C2G Communication Leslie Regan Shade University of Ottawa Department of Communication
Talk Outline Overview of Trends E-Government E-Democracy Citizen Engagement C2G<>G2C Communication Your Time!?
Trends in KBE/S Globalization Media Concentration Growth in Supranational Forums (e.g., WTO, IMF) Growing Anti-Corporate and Citizenship Movements
More Stakeholders Want a Say in Governance NGOs, civil society groups, citizens Lobby groups on the left and the right Using traditional and new media
Changes in Government Funding Public/Private sector partnerships Downsizing in public sector Contracting/outsourcing work Privatization of functions Decentralization ‘New Economy’ Ethos
Risks…. security concerns privacy confidentiality stress overwork and/or under-work fraying social safety net
Challenges to Governance Engagement -with citizens and with media Widening consultation processes- stakeholder summits Use of ICTs
What’s Happening in Canada? Government Online Initiative - ged.gc.ca. Principles are to:www.gol- ged.gc.ca inform the public consider public concerns develop policies implement programs
Ensure that Government is… visible accessible accountable
“Good” Information free flow continuous open relevant understandable reliable
Other Government Initiatives Industry Canada’s Connecting Canadians CAP Volnet School Net Access.ca
New Kid on the Block Broadband Task Force – broadband.gc.ca What’s the content driving broadband?
Why Go Online? Branding Canada Better Service Better Government Stimulates e-commerce 24-7 availability
Big Issues Privacy Security Accessibility Consultation
Big Issues – Privacy Assuring privacy is key Many don’t feel secure doing online transactions…. Why e-commerce initiatives targeted consumer privacy needs - Bill C6
Privacy Elements Confidentiality Authentication Access control Integrity No fraud!
Big Issues-Access Technical infrastructure Social infrastructure Literacy Content Design Universal Usability
Accessibility Issues Persons with disabilities Low literacy rates No domestic access Canada’s Dual Digital Divide
Big Issues-Consultation User input into design of system Navigation Content Online or through focus groups?
Types of E-Government Initiatives o Citizen access to government information o Facilitating general compliance o Citizen access to personal benefits o Procurement including bidding, purchasing, and payment
E-Gov Services, cont’d Government-to-government information and service integration Citizen participation The Portal…”one-stop shopping”…
Pilot Projects for Consultation: U.S. "E-Government: The Next American Revolution“ Council for Excellence in Government move from 1990s dot-com decade....to dot-gov decade public wants to be a more informed
E-government Experiment “an experiment in interactive legislation” Senators Fred Thompson and Joe Lieberman topics”-- citizen access, standards and protocols, public kiosks, agency cooperation, public-private partnerships....
Comment from: Derek Ohlms Organization: Vanderbilt University Organization type: Academic Institution Date submitted:8 AUGUST, :07 AM Topic: Study: Disparities in Access to the Internet
I am particularly interested in the availability and use of internet access through public schools and libraries. How many people per workstation do these sorts of forums offer? Also, who has access through facilities that place significant limitations on time and demand cash for access.
U.K.: People's Panel Part of the 'Modernising Government' initiatives Cabinet Office Modernising Public Services Group MORI (market research company) Birmingham University's School of Public Policy
People’s Panel 5,000 members of the public representative of the UK population: age, gender, region and a wide range of other demographic indicators quantitative qualitative
E-Democracy Goals Use IT to improve the effectiveness and efficiency of democracy Increase convenience & timeliness of citizen/government interaction Reduce cost
Tony Blair’s New Hyde Park
E-Government is part of E- Democracy Informing citizens E-politics: use of Internet to improve effectiveness of political decision- making Facilitate participation in process
Skills Learning Citizens will have to learn how to use e- democracy They need the motivation Trust… Literacy Skills Access to ICTs
Vision of Democracy Using New Media interactivity global free speech free association sharing of information and knowledge challenges official public opinion
Ideal of Strong Democracy accountable governments informed citizenry citizen participation in affairs of the state in civil society
Design is Important people-centred participatory design citizen-centred evaluation of e- government services
Design…. inadequate pre-testing can lead to flops ex: kiosk applications location of kiosk interface designs
Citizen Engagement & Action Case of the MAI
Seattle WTO Meetings Pics from Council of Canadians site
Indymedia.org Local affiliates Pictures, videos, audio, articles updates Archives and links
Indy Media Franchises??!! International in scope Policy to start own indy media centre Working groups: technical and dispatch
The Right to Communicate & the Communication of Rights
Dot Force Civil Society Consultation
Problems with E-Democracy Misuse of IT Endless babble Overload can be dangerous Endless babble Accountability to citizens Endless and often mindless babble A constructive-free zone…..
Office of Learning Technologies project Building public space online Hub InfoCentral Netizen News Citizen Forums
Forum moderators are responsible for facilitating discussions and ensuring that the Civil Rules are respected. They reserve the right to take whatever measures are required to ensure the Civil Rules are respected by site visitors.
Such measures include, but are not limited to, refusing to accept any message that may be construed or interpreted as discriminatory, promulgating hatred or obscenity, or defamation of any kind.
Issues with Digital Debates Limit time for discussion Specify clear topic Independent moderator Clear rules Quick summary
What tools for consultation? What’s the most appropriate? Web forums? …??? Listserv – moderated, unmoderated, digest or no digest Can too much create an avalanche?
Most suitable online discussion framework… Real time or asynchronous How close are decision makers to the process? Officials – lurkers or participants? Do public servants contribute to discussion? Standards for response time
Public Service Culture and New Media Public servants dealing with increasingly ambiguous role Most government websites designed to disseminate information, not gather it Mass listening is changing – opinion polls are not the only option
PS Culture Cont’d Departments must create new structures to engage with citizens Within government communication structure, perhaps more liaisons – press officers, librarians, lawyers, etc. (from Report on Wilton Park Conference on E-Government, Nov. 1999)
Risk of E-Government Project Failure Management confusion Lack of focus and definition Lack of IT skills in public sector Grandiose scope – all the bells, whistles and java applets Not enough $$
Calling all Canadian Eyeballs!! In an information-rich environment, how to distinguish oneself from the mass of….American content and stuff??? …or from Canadian commercial sites… …or from Canadian media mergers …BCE>Thomson>CTV; Canwest>Hollinger; Videotron.Quebecor…
So, What’s at Stake? Public service effectiveness and efficiency Privacy and security Equity and community Governance Loss of public service jobs through digitization???
Let’s Consider….. Will Internet infrastructure grow exponentially? How can new media overcome, rather than exacerbate, issues of access to publicly-funded services? You said paperless office???!
C2G<>G2C Communication Realize goal of packaging information as a social good, rather than a costly consumer product Citizen engagement is key Design level (end-users) Content Consultation
Your Turn Best practices Worst practices Organizational culture – cog in the wheel or “empowered”? How to attract and retain new grads?