1. 1 Wireless Middle East Forum: 29-30 January 2006 Industrial Experience of Wireless Applications: Drivers, Productivity Impact, and Challenges Nabil K. Al-Dabal Saudi Aramco

2. 2 Wireless Middle East Forum: 29-30 January 2006 Shed light on the implementation of wireless technology, its business value and productivity impact Purpose

3. 3 Wireless Middle East Forum: 29-30 January 2006 Main WLAN Users - Industry Healthcare Education Retail Government Manufacturing Etc.

4. 4 Wireless Middle East Forum: 29-30 January 2006 Main WLAN Users – End Users Functional Areas of IT Executive Management Sales Frequent Travelers Telecommuting Frequent Meetings & Conferences Working Outdoor Remote Areas Large Warehouse Taking Inventory Instant Access to Server-Based Information

5. 5 Wireless Middle East Forum: 29-30 January 2006 Important IT Technology Drivers in Saudi Aramco Fast deployment to meet urgent business and security requirements Meet community requirements Network access wherever needed Link buildings not connected to network Simple & rapid installation Scalability Mobility

6. 6 Wireless Middle East Forum: 29-30 January 2006 Systematic Process To Investing in Wireless LANs Which Job Functions and Applications? What is the gain? What are the Risks? What are the Benefits? Will the Benefits Outweigh the Cost? What is the Attitude of the End-Users?

7. 7 Wireless Middle East Forum: 29-30 January 2006 Benefits of Wireless LANs - Time Savings Productivity is linked to Time Saved –Time is money –More output for less input Examples –Responding to emails –Decision to maintain machinery/equipment –Decision to subscribe appropriate medicine

8. 8 Wireless Middle East Forum: 29-30 January 2006 Benefits of Wireless LANs - Flexibility Users Access to Data from Variety of Areas –Traditional areas –Non-traditional areas Congested and Unmanned Areas –Oil rigs and refineries –Remote areas Freedom and Convenience Emergencies

9. 9 Wireless Middle East Forum: 29-30 January 2006 Benefits of Wireless LANs – Quality and Quantity of Work Quality and Quantity of Data –Accuracy of data –Timeliness of data –Quantity of data (wireless barcode)

10. 10 Wireless Middle East Forum: 29-30 January 2006 Benefits of Wireless LANs – Welfare & Social Personal –Feel of permanent control –Competitive edge Stress and anxiety –Reduction in uncertainties –Feel of comfort and convenience Improve Family Life

11. 11 Wireless Middle East Forum: 29-30 January 2006 Factors Affecting WLAN Productivity Benefits Number of Potential Users (% of Total Employees) Suitability to Function of End Users Quality of Training provided to Users Quality and Reliability of Wireless and other IT Infrastructures Suitability and Quality of Wireless Devices Used

12. 12 Wireless Middle East Forum: 29-30 January 2006 Productivity Gains vs. Time PRODUCTIVITY TIME Average Productivity Prior to Using Wireless LAN Productivity Curve After Implementing Wireless LAN Learning Period

13. 13 Wireless Middle East Forum: 29-30 January 2006 Deriving Economical Models to Implement Wireless Application Economical Model Benefits Total Cost vs. Capital Cost, Direct Capital Cost, Support Maintenance Cost Others No. of Users % Utilization Productivity Improvement Others

14. 14 Wireless Middle East Forum: 29-30 January 2006 Typical Economical Model to Implement Wireless Application d 48 Months

15. 15 Wireless Middle East Forum: 29-30 January 2006 Wireless Technology: Security Challenge DATA COMMUNICATION VOICE COMMUNICATION

16. 16 Wireless Middle East Forum: 29-30 January 2006 Challenges – Speed and Reliability Bottleneck Interfaces Signal Strength Physical Objects Fast Change of Technology

17. 17 Wireless Middle East Forum: 29-30 January 2006 Do We Need to be Concerned? By 2006 to 2007, Wireless on broadband technologies will be good enough to be considered required components of most applications and It will be difficult to buy a non wireless device. Gartner Symposium and ITXP 2004

18. 18 Wireless Middle East Forum: 29-30 January 2006 Summary Although tangible benefits are difficult to quantify, there is enough evidence to suggest that wireless implementation is a worthwhile investment in may types of organizations It is advisable that organizations start considering wireless way of working, as other competitors have already started harvesting the benefits.

19. 19 Wireless Middle East Forum: 29-30 January 2006 Thank You