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1 Human Performance Improvement Process INTRODUCTION Connie Johnson.

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Presentation on theme: "1 Human Performance Improvement Process INTRODUCTION Connie Johnson."— Presentation transcript:

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2 1 Human Performance Improvement Process INTRODUCTION Connie Johnson

3 2 Human Performance Improvement Process EVALUATION

4 3 PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

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6 5 Human Performance Improvement Process FORMATIVE EVALUATION

7 6 PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

8 7 Formative Evaluation What it is? Formative evaluation is judging the work of a program while the program or activities are forming or happening. When we do It? It involves gathering information during the early stages. Why do we do it? To determine that your message is clear. To identify if you are achieving your goals.

9 8 What are the objectives? Observe trainee behavior Have informal talks about the training activity with the trainees. Give short test to trainees Hold group discussions with trainees to gain feedback.

10 9 When the cook tastes the soup, thats formativeWhen the guests taste the soup thats summative

11 10 Human Performance Improvement Process SUMMATIVE EVALUATION

12 11 PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

13 12 Summative Evaluation Review results of performance intervention Is the performance gap reduced, eliminated, or solved? Does it meet the needs of the organization? Conducted during implementation phase Frequently not completed due to: Time Money Resources Management support

14 13 Eight steps of Summative Evaluation Identify the decision. Translate the decision into evaluation questions. Summarize the evaluation design. Determine resources needed. Identify evaluation procedures. Outline data analysis. Identify evaluation support requirements. Document and communicate results.

15 14 Human Performance Improvement Process CONFIRMATIVE EVALUATION

16 15 PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

17 16 CONFIRMATIVE EVALUATION The purpose of Confirmative Evaluation is continuous improvement. Confirmative evaluation takes a long-term view of the effectiveness, efficiency, impact, and value of the instructional and non- instructional intervention. It is outcome and impact based.

18 17 Confirmative Evaluation Continuing Competency (Job Transfer) Continuing Effectiveness (Organizational Impact) Return on Investment Human Performance Improvement Process

19 18 Human Performance Improvement Process

20 19 Human Performance Improvement Process META EVALUATION / VALIDATION

21 20 PHASE V EVALUATION FORMATIVE - SUMMATIVE - CONFIRMATIVE - META

22 21 Meta Evaluation / Validation Meta evaluation is a quality control process that is applied to the processes, products and results of formative, summative, and confirmative evaluation. It is all about evaluating the evaluation. Human Performance Improvement Process

23 22 Meta Evaluation / Validation There are two types of Meta Evaluations: Type One Type Two Human Performance Improvement Process

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25 24 Meta Evaluation / Validation Zoom in on how the evaluation was conducted. Validate the evaluation inputs, process, outputs, and outcomes. Human Performance Improvement Process

26 25 Meta Evaluation / Validation Formative, Summative, and Confirmative Processes Formative, Summative, and Confirmative Products Lessons Learned Human Performance Improvement Process

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28 27 Human Performance Technology (HPT) Model Performance Analysis Cause Analysis Intervention Selection and Design Intervention Implementation and Change

29 28 This concludes our presentation, any questions? HUMAN PERFORMANCE IMPROVEMENT PROCESS


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