1. 9 TH ANNUAL OPERATIONS CONFERENCE Indianapolis, Indiana – October 2010 Providing Value Through Service, Integrity and Trust

2. The Farm Bureau Way! No one does business the way Farm Bureau does Customer relationships – close and personal Employee involvement and commitment Multiple hats Lean operations Each company as unique as we are similar Aspiring to fulfill the needs of our rapidly changing customers, while at the same time meeting growth, profitability and expense goals Primarily single state operations Independently operated companies with a fierce connection to one another

3. Operations Conference Value Benefits Planning Commitment

4. Peer Interaction Collaborate Consult Exchange Information

5. BigPotential Economies of Scale Influence Purchasing power Efficiency

6. Networking Lasting relationships with colleagues Mentoring Bouncing ideas Soliciting ideas Developing strategy

7. Share Experiences Success What went right? How you did it? What was gained? What would you do differently? Failure Lessons learned

8. Industry Education Presentations Experts Colleagues Market leaders Motivational

9. The Past… YearHost 2002AAIC 2003Wyoming/Idaho 2004Michigan 2005N. Carolina 2006Texas 2007S. Carolina 2008Farm Bureau Property & Cas. (AZ) 2009Rural Mutual (WI) 2010Indiana

10. The Future… YearHost 2011Mississippi 2012Mountain West 2013S. Carolina 2014Tennessee 2015Michigan 2016N. Carolina 2017Texas 2018Farm Bureau Property and Casualty 2019Oklahoma 2020Georgia

11. AAIC Facilitation Planning Committee Organization Support Directory Presentations/Partners

12. Commitment Identify 2 new people to invite to 2011 Obtain an early commitment from your company Provide detailed feedback for next years planner Topics Challenges Meeting logistics