2 Sub Steps How does Your Company Work? What does Your Company Do? What is Essential and what isn’t?What Guides Your Company?How and what Supports Your Essential Functions?Business Process MappingPriorities
3 How Does Your Company Work? Review mission statementWhy does the business exist?What does the business accomplishReview business valuesShared principals and beliefs that underlie activitiesReview organization chartIdentify internal and external customersWho supplies your company?Who are your internal customers?Who are your end users?
4 Large Business Vision/Values The Boeing Vision is: People working together as a global enterprise for aerospace leadership.How will we get there?Run healthy core businessesLeverage our strengths into new products and servicesOpen new frontiersIn order to realize our vision, we consider where we are today and where we would like to be tomorrow. There are certain business imperatives on which Boeing places a very strong emphasis.Detailed customer knowledge and focus that understand, anticipate and respond to customer needs.Large-scale systems integration that continually develops and advances technical excellence.A lean enterprise characterized by efficiency, supplier management, short cycle times, high quality and low transaction costs
5 ValuesOur ValuesAt Boeing, we are committed to a set of core values that not only define who we are, but also serve as guideposts to help us become the company we would like to be. We truly live these values every day.LeadershipWe will be a world-class leader in every aspect of our business: in developing our team leadership skills at every level, in our management performance, in the way we design, build and support our products, and in our financial results.IntegrityWe will always take the high road by practicing the highest ethical standards, and by honoring our commitments. We will take personal responsibility for our actions, and treat everyone fairly and with trust and respect.QualityWe will strive for continuous quality improvement in all that we do, so that we will rank among the world's premier industrial firms in customer, employee and community satisfaction.Customer SatisfactionSatisfied customers are essential to our success. We will achieve total customer satisfaction by understanding what the customer wants and delivering it flawlessly.People Working TogetherWe recognize our strength and our competitive advantage is -- and always will be -- people. We will continually learn, and share ideas and knowledge. We will encourage cooperative efforts at every level and across all activities in our company.A Diverse and Involved TeamWe value the skills, strengths and perspectives of our diverse team. We will foster a participatory workplace that enables people to get involved in making decisions about their work that advance our common business objectives.Good Corporate CitizenshipWe will provide a safe workplace and protect the environment. We will promote the health and well-being of Boeing people and their families. We will work with our communities by volunteering and financially supporting education and other worthy causes.Enhancing Shareholder ValueOur business must produce a profit, and we must generate superior returns on the assets entrusted to us by our shareholders. We will ensure our success by satisfying our customers and increasing shareholder value.
6 What Does Your Company Do? What product do you produce?Where is the product produced?What service/s do you provide?From where is the service provided?Are you critical to any of your customers?Are you dependent on any single supplier?Produce a company profileUnit or Department overviewsDocument key metrics or drivers
7 Your Business Information Company ProfileGeneral Business InformationInformation TypeYour Business InformationCompany Name:Location(s):Business Unit (if applicable):Business Division (if applicable):Business Function:Primary Line of Business:Number Of Employees:Employee Profile: (%Exempt, %Non-Exempt, )Key Management Contacts:Other Key Contacts:Primary Work Shift:ISO 9000 Certification
8 Company Profile Facilities Information Type Your Business Information Building Construction: MaterialNumber of FloorsSquare FootageAgeGroundsOwnershipSpecial Function Space On-site:Unique Equipment: Create a documentation folder with all the pertinent details should you need to replace this equipment.Electrical SpecificationsCooling/Heating RequirementsFire SuppressionFire AlarmSecurity AlarmLighting RequirementsInterior Décor
9 Your Business Information Company ProfileTechnologyInformation TypeYour Business InformationTechnology:Computing ServiceEquipment LocationEquipment CapacityEquipment UtilizationEquipment Supported ByWorkstation/Printer Qty.:Asset Mgmt. SystemRatio Of Pc’s Vs TerminalsRatio Of Network Printers Vs StandaloneBusiness Applications:Direct SupportIndirect SupportSupported ByElectronic Data Interchange (EDI)Safeguards: (UPS, MSDS, Generator, Safety Program, etc.)
10 Your Business Information Company ProfileCommunicationsInformation TypeYour Business InformationVoice Telecommunications:PBXVoice MailConversant800 ServiceData Telecommunications:Frame RelayProtocolsTopologyCapacityOther Telecommunications:Video ConferencingISDNFiberFDDIGEISPrimary Work Shift:ISO 9000 Certification:Future Plans:Special Equipment
11 What is Essential? Essence of your business Must do to continue businessHelpful criteria for determinationProcess that provides input to another process that is criticalA service level requirement that dictates expected performanceThreshold exceeded: $Y of financial loss in X hours
12 What isn’t Essential Supporting Process Enhancing Process A process that supports a critical process but is not essential, by itself, to successfully operate the businessEnhancing ProcessA process that contributes to a critical or supporting process
13 What Guides Your Company Federal or State RegulationsLocal OrdinancesCompany PoliciesValuesBusiness ObjectivesGoalsCustomer Service Agreements
14 Business Process Mapping Identify FunctionsIdentify InputsIdentify OutputsIdentify Controls (if desired)Identify DependenciesShows connections between process and assists in determination of essential functions
15 Business Process Mapping ConstraintsProcess– what you doOutputsInputsResources
16 Add water to Coffee Maker ExampleMake CoffeeBuy BeansGrind BeansPut into Coffee MakerDispense CoffeeAdd water to Coffee Maker
17 Priorites Identify a priority for functions Multiple methodologies Which are most important for delivery of business goods/services?Multiple methodologiesHigh – Medium – LowNumbered -- sequential
18 Essential Function Support Identify Essential Function Process ActivitiesSteps in performing functionIdentify Supporting ProcessesIdentify Enhancing ProcessesIdentify Alternate ways of performing (if any)Identify Impacts of performing Essential Functions in an alternate wayIs this acceptable?
19 Take AwaysBusiness Mission/VisionCompany ProfileEssential Functions