1. Roles and Responsibility Mapping Methodology No. M4 August, 2000

2. Objectives: To introduce a structured approach to participative management and informed decision making. Establish clear work roles in a framework that facilitates work assignment, management, measuring and alignment. To offer a logical process that lays out work deliverables and tasks to be performed, then assigns accountability, responsibility, contribution expectations and identifies who needs to be informed that these activities are going on. ARCI is an iterative and empowering process that resolves ambiguities, omissions, redundancies and confusion surrounding work assignment and performance. Roles and Responsibility Mapping:

3. Accountability:Makes the Decision The person ultimately accountable. Includes strategic authority, yes-no, veto and assignment powers, and final approval. Responsibility:Perform the work The person(s) assigned the job by the “A”. Includes tactical responsibility for doing the work and completing the tasks. Contribute:Communicate the work (2-way) The person(s) who provide special support or should be consulted in making decisions or doing work. Inform:Socialize the Work (1-way) The person(s) needing to be informed at key decision points during the work. The work’s providers, customers and beneficiaries. A I C R Roles and Responsibility Mapping (ARCI) Key Definitions

4. AccountabilitiesUndefined / Unclear AssignmentsDelayed / Incomplete / Redundant CommunicationsInadequate / Distortions Approvals / DecisionsInconclusive / Confusion of Roles Decision PointsUnclear / Multiples / Wrong Level ResponsibilitiesDenial / Finger-pointing Work PerformanceWrong People / Wrong Level InterfacesIgnored / Abused / Mismanaged ARCI Needed When…. Roles and Responsibility Mapping: Accountable Inform Respon- sible Contribute

5. How ARCI works: 1.Prioritize the deliverables and tasks. 2.Draft an activity matrix with ARCI codes 3.Complete strawmodel ARCI matrix. 4.Consider ARCI Guidelines 5.Plan – Do – Review – Follow-up Roles and Responsibility Mapping: Accountable Inform Respon- sible Contribute

6. Prioritize the fundamental tasks in the planning of a target Integration Readiness Assessment 1.Articulate Strategy, Objectives and Value Drivers 2.Build State-of-Operations model 3.Build State-of-Organization model 4.Build State-of-Information Systems model 5.Build Integration readiness hypotheses 6.Craft, schedule and conduct interviews 7.Assess people and culture issues/barriers 8.Conduct gap analysis 9.Consider options and scenarios 10.Validate, quantify and qualify 1. Prioritize Deliverables and Tasks. Accountable Inform Respon- sible Contribute

7. 7 2. Draft and Activity Matrix with ARCI Codes. Accountable Responsible Contribution Informed Accountable Inform Respon- sible Contribute 1.Articulate Value Drivers, Strategy, Objectives and 2.Build State-of-Operations model 3.Build State-of-Organization model 4.Build State-of-Info Systems model 5.Build Integration readiness hypotheses 6.Craft, schedule and conduct interviews 7.Assess people & culture issues/barriers 8.Conduct gap analysis 9.Consider options and scenarios 10.Validate, quantify and qualify

8. 8 3. Complete Strawmodel ARCI Matrix. Accountable Responsible Contribution Informed MAB DIM NMS EMW NMS LAM NMS MAB; SCW DIM NMS; WSB EMW NMS; EMW NMS; SCW LAM; NMS; WSB; NMS; Doc Prod NMS BOL SLC Doc TSV Doc TSV By R&R’s Accountable Inform Respon- sible Contribute 1.Articulate Value Drivers, Strategy, Objectives and 2.Build State-of-Operations model 3.Build State-of-Organization model 4.Build State-of-Info Systems model 5.Build Integration readiness hypotheses 6.Craft, schedule and conduct interviews 7.Assess people & culture issues/barriers 8.Conduct gap analysis 9.Consider options and scenarios 10.Validate, quantify and qualify

9. 9 3. Complete Strawmodel ARCI Matrix. A Accountable R Responsible C Contribute I Inform Marty B Don M. Nancy S Ed W Laurie M Scott W Will B Doc Prod AAAA R A,R A.R A,R A.R A A.R R A.R A,R RRRRRR C Bob L Sharon C C C By Individual Accountable Inform Respon- sible Contribute 1.Articulate Value Drivers, Strategy, Objectives and 2.Build State-of-Operations model 3.Build State-of-Organization model 4.Build State-of-Info Systems model 5.Build Integration readiness hypotheses 6.Craft, schedule and conduct interviews 7.Assess people & culture issues/barriers 8.Conduct gap analysis 9.Consider options and scenarios 10.Validate, quantify and qualify

10. 10 Eliminate checkers checking checkers Practice good team behaviors while making assignment decisions Use interactive “Problem Solving /Team Building” environment to make ARCI decisions Push A’s and R’s to the lowest practical level Only one A per task Keep it simple: minimize the C’s and I’s Discipline and schedule: Plan - Do - Check – Follow-up 4. Consider ARCI Guidelines Accountable Inform Respon- sible Contribute

11. 11 A Accountable R Responsible C Contribute I Inform Marty B Don M. Nancy S Ed W Laurie M Scott W Will B Doc Prod AAAA R A,R A.R A,R A.R A A.R R A.R A,R RRRRRR CRCR Bob L Sharon C C C Vertical Rationalization 4. Consider ARCI Guidelines What to watch for: Too many R’s More than one A No A Biased work loads Unbalanced span of controls Mis-Qualifications Accountable Inform Respon- sible Contribute

12. 12 Vertical Rationalization 4. Consider ARCI Guidelines Too many R’s:Can responsibilities be pushed down? Is empowerment being challenged ? More than one A:Can there be redundant assignments ? Can there be poaching, and why ? No A:Is this role valid? Biased work loads? Is too much being assigned to too few? Is too little being assigned to too many ? Unbalanced Are there more than 5 levels? Span of Controls:Does the A own less than 7 R’s ? Mis-Qualifications:Are the right people doing the right things? Can job descriptions be rationalize ? Accountable Inform Respon- sible Contribute

13. 13 A Accountable R Responsible C Contribute I Inform Marty B Don M. Nancy S Ed W Laurie M Scott W Will B Doc Prod AAAA R A,R A.R A,R A.R A A.R R A.R A,R RRRRRR CRCR Bob L Sharon C C C Horizontal Rationalization 4. Consider ARCI Guidelines What to watch for: No R’s No A Multiple C’s Multiple I’s Mis-Qualifications Accountable Inform Respon- sible Contribute

14. 14 Horizontal Rationalization 4. Consider ARCI Guidelines No R’sWho will ensure that this job gets done? Is empowerment stalled by a hung decision? No A’sWho is really accountable for this? Has A been pushed down so far it’s become an R? Multiple C’sAre we over-processing or over-analyzing? Are we franchising the risk? Multiple I’sCan we better manage our communications efforts? Mis-QualificationsAre the people doing the right things? Can job descriptions be rationalized? Accountable Inform Respon- sible Contribute

15. 15 Plan:Define the tasks Set clear deliverables ID & overcome barriers Understand dependencies Do:Follow the plan Use proven work management tools and methodologies Discipline and document Practice good meeting behaviors Check:Conduct up-dates Report on assignments Mitigate concerns Publish the minutes Follow-up:Schedule regular follow-ups 5. Plan-Do-Review and Follow-up Accountable Inform Respon- sible Contribute Act Plan Do Review Meeting