1. 19. April 2006 Gerhard Käfer University Liaison Management (ULM) Todays Challenges and Requirements for Industrial Employees (Comments on QUIBB)

2. University Liaison Management Key-Visual Definition of Quality [ISO] The totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs

3. University Liaison Management Key-Visual The Challenge for Todays Employees The art of surfing the wave without drifting off Time 6 month Value of knowledge

4. University Liaison Management Key-Visual Half Life Periode of Knowledge Quelle: Güldenberg.S,: Wissensmanagement und Wissenscontrolling in lernenden Organisationen School20 years University10 years Vocational 5 years Technology 3 years ICT 0,5 year

5. University Liaison Management Key-Visual The value of a employee is defined through its wide spread impact e.g. manager, projectmanager, expert, inventor...  working in a network in contrary of beeing a lonely fighter The half life periode of knowledge in ICT-Business is about 6-12 Month:  „Networks of Knowledge“ and Learning Network instead of ordinary seminars. „situated learning“ Peter Drucker : Every knowledge worker is a executiv or manager, due to making decisions and so influencing the success of the company  Balanced Management instead of Top-Down Management Changes in the Industrial World

6. University Liaison Management Key-Visual The value of a employee is defined through his „broad effect“ e.g. manager, projectmanager, expert, inventor...  working in a network in contrary of beeing a lone fighter The half time periode of knowledge of IKT-Business is about 6-12 Month:  „Networks of Knowledge“ and Learning Network instead of ordinary seminars. „situated learning“ Peter Drucker : Every knowledge worker is a leader, due to making decisions and influencing the sucess of the company  Balanced Management instead of Top-Down Management Changes in the Industrial World An IEEE study says that even excellent employees in the ICT- business have only 80% of the knowledge that is needed by their jobs. The more excellent ones are aware of this lack of knowledge The most excellent are ones that know how and where they can get the missing 20%. It‘s a strenght to ASK not a weakness!

7. University Liaison Management Key-Visual Requirements for (Young) Employees Read: ability to learn in self-contained way and find the right sources Write: ability to make knowledge explicite to others Speak: ability to make oneself heard and understood and to be inspiring Smell: ability to identify changes/innovations in a early stage Feel: ability to put oneself in someone‘s position (e.g. customer) See: ability to focus on facts and not be distracted Hear: ability to find out what the problem is Think: pragmatic, analytic, abstract thinking Technical Knowledge and interest for other subjects  We need personalities, we need the complete person

8. University Liaison Management Key-Visual What Does this Mean for VET and Quality Assurance in Education Life Long Learning is a must for teachers – continuing education must be established Networking and best practice among the teachers is crucial for motivation and self development of teachers – tighten measures where teacher can learn from each others Teachers are no longer the all knowing guys in front of the class – they have to be the coaches of the students team – promotion of a a new understanding of the teacher role Technical skills are important just as well as Social Skills (for teachers and students) – performance assessments have to consider this How to get the missing 20% - start and maintain processes that fosters self- dependent learning (teach how to learn) Promotion of excellent teachers is important – processes to motivate good teachers Assignment of school jobs have to be transparent and comply with the demand of competences Quality process must be a framework to improve vocational training not a bureaucratic burdon.

9. University Liaison Management Key-Visual New Ways of Collaboration and Learning technologies solutions customer business projects Global network of knowledge methods