Presentation on theme: "Teamwork, Collaboration, and Conflict Resolution"— Presentation transcript:
1 Teamwork, Collaboration, and Conflict Resolution SOC/110:Work Shop 2: Team Building Process & StrategiesTeamwork, Collaboration, and Conflict ResolutionJoseph Lewis Aguirre
2 WS2: TEAMBUILDING PROCESSES AND STRATEGIES EXPERT ADVICEIdentify individual strengths and weaknesses as they relate to teams and team roles.Examine the impact of leadership roles on team processes.Examine behaviors, including trust building, conducive to effective teams.Identify relevant team objectives and goals as they relate to team productivity.Develop effective team agreements.
3 Strengths - Weaknesses: Orientation EXPERT ADVICE1) Task orientationa) Focus on work at handb) Focus on who does what2) Relationship orientationa) Focus on making sure everyone is comfortableb) Focus on mood, meeting processesc) Focus on shared concerns3) Information orientationa) Focus on knowledge, facts and statisticsb) Focus on research
4 Strengths - Weaknesses: Orientation EXPERT ADVICE4) Implementation orientationa) Focus on decision makingb) Focus on doing the job and having funb. All styles used to an extreme may be a strength or a weakness.c. Team members need to know their strengths and their weaknesses in order to be an asset to a team.
5 Strengths - Weaknesses: Leadership Roles and Processes EXPERT ADVICE2. Leadership Roles and Team Processesa. Leadership Theories1) Trait2) Contingency3) Behavioralb. Leaderless Group
7 Team Building Behavior EXPERT ADVICEa. Positive Behaviors1) Equalitya) Participationb) Decision makingc) Team building2) Honesty3) Humility4) Encouraging of others5) Friendliness6) Sense of Humor
8 Team Building Behavior EXPERT ADVICEb. Challenges1) Inappropriate Humor2) Hidden Agendas3) Mind Games4) Conflict for the sake of conflict5) Power strugglesc. Feedback1) Positive behaviorsa) Focus on behavior instead of individualb) Use "I" statementsc) Open dialogue for questionsd) Give feedback to the right person
9 Team Building Behavior EXPERT ADVICE2) Negative behaviors(1) Use of toxic language(2) Name calling(3) Labeling(4) Over generalizations(5) Fallacious language3) Role of Feedbacka) Reinforce positive behaviorsb) Catalyze effective changec) Promote self-reflection on individual and team leveld) Ensure process goals are mete) Maintain focus
10 Team Objectives and Goals EXPERT ADVICEa. Guidelines for Goals1) Relate to team productivity2) SMART goalsb. Guidelines for Objectives1) Provide steps to reach goals2) Hint at plausible strategy for completion3) Built through consensus4) Align with stated purpose5) Provide focus6) Realistic and manageable
11 EXPERT ADVICE Team Agreements a. Clear purpose b. Promote full and open discussionc. Acknowledge diverse perspectivesd. Meet team needs as well as some individual needse. Dynamic and fluid - must contain mechanism to accommodate changes
12 EXPERT ADVICE Leadership Quotes If it's a good idea, go ahead and do it. It is much easier to apologize than it is to get permission. - Admiral Grace HopperThe most important quality in a leader is that of being acknowledged as such. - Andre MauroisYou gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing you think you cannot do. - Eleanor RooseveltLeadership in today's world requires far more than a large stock of gunboats and a hard fist at the conference table. - Hubert H. Humphrey
13 EXPERT ADVICE Leadership Quotes All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership. - John Kenneth Galbraith, U.S. economist “The Age of Uncertainty”The real leader has no need to lead - he is content to point the way. - Henry MillerIt's amazing how many cares disappear when you decide not to be something, but to be someone. - Coco Chanel
14 EXPERT ADVICE Leadership Quotes Most of the ladies and gentlemen who mourn the passing of the nation's leaders wouldn't know a leader if they saw one. If they had the bad luck to come across a leader, they would find out that he might demand something from them, and this impertinence would put an abrupt and indignant end to their wish for his return. - Lewis H. Lapham
15 EXPERT ADVICE Leadership Quotes Leadership consists not in degrees of technique but in traits of character; it requires moral rather than athletic or intellectual effort, and it imposes on both leader and follower alike the burdens of self-restraint. - Lewis H. LaphamI am a leader by default, only because nature does not allow a vacuum. - Bishop Desmond TutuIf one is lucky, a solitary fantasy can totally transform one million realities. - Maya Angelou
16 EXPERT ADVICE Leadership Quotes People ask the difference between a leader and a boss The leader works in the open, and the boss in covert. The leader leads, and the boss drives. - Theodore RooseveltThe final test of a leader is that he leaves behind him in other men the conviction and the will to carry on The genius of a good leader is to leave behind him a situation which common sense, without the grace of genius, can deal with successfully. - Walter Lippmann
17 EXPERT ADVICE Leadership Quotes There is no such thing as a perfect leader either in the past or present, in China or elsewhere. If there is one, he is only pretending, like a pig inserting scallions into its nose in an effort to look like an elephant. - Liu Shao-ch'iThere's no such thing as a race and barely such a thing as an ethnic group. If we were dogs, we'd be the same breed Trouble doesn't come from Slopes, Kikes, Niggers, Spics or White Capitalist Pigs; it comes from the heart. - P. J. O'Rourke (b. 1947), U.S. journalist. Holidays in Hell, Introduction (1988).
18 If you obey all the rules, you miss all the fun. - Katharine Hepburn Leadership QuotesEXPERT ADVICEOur flag is red, white and blue, but our nation is a rainbow-red, yellow, brown, black and white-and we're all precious in God's sight. - Jesse Jackson (b. 1941), U.S. clergyman, civil rights leader. Speech, 16 July 1984.If you obey all the rules, you miss all the fun. - Katharine HepburnE pluribus unum. (Out of many, one.) - Motto for the Seal of the United States. Adopted 20 June 1782, recommended by John Adams, Benjamin Franklin and Thomas Jefferson, 10 Aug. 1776, and proposed by Swiss artist Pierre Eugene du Simitière. It had originally appeared on the title page of the Gentleman's Journal (Jan. 1692).
19 EXPERT ADVICE Leadership Quotes If we cannot end now our differences, at least we can help make the world safe for diversity. - John F. Kennedy ( ), U.S. Democratic politician, president. Speech, 10 June 1963, American University, Washington, D.C., on Russo-American relations.In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions. - Margaret Wheatly Leadership and the New ScienceWhoever is careless with the truth in small matters cannot be trusted with the important matters. - Albert EinsteinLife is change. Growth is optional. Choose wisely. - Karen Kaiser Clark
20 EXPERT ADVICE Leadership Quotes The quality of leadership, more than any other single factor, determines the success or failure of an organization.- Fred Fiedler & Martin Chemers Improving Leadership EffectivenessDon't be afraid to take a big step when one is indicated. You can't cross a chasm in two small steps. - David Loyd GeorgeThere is no contest between the company that buys the grudging compliance of its work force and the company that enjoys the enterprising participation of its employees - Ricardo Sempler Excellence is not an accomplishment. It is a spirit, a never-ending process. - Lawrence M. Miller
21 EXPERT ADVICE Leadership Quotes You will do foolish things, but do them with enthusiasm. - ColetteThe first responsibility of a leader is to define reality. The last is to say thank you. - Max DePreeWhen what you are doing isn't working, you tend to do more of the same and with greater intensity. - Dr. Bill Maynard & Tom Champoux Heart, Soul and SpiritEvery organization must be prepared to abandon everything it does to survive in the future. - Peter DruckerA friend of mine characterizes leaders simply like this: "Leaders don't inflict pain. They bear pain." - Max DePree
22 EXPERT ADVICE Leadership Quotes Ah well! I am their leader, I really ought to follow them! - Alexandre Auguste Ledru-RollinDictators ride to and fro upon tigers which they dare not dismount. And the tigers are getting hungry. - Winston ChurchillA new leader has to be able to change an organization that is dreamless, soulless and visionless ... someone's got to make a wake up call. - Warren BennisI used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation. - Warren Bennis
23 Leadership & Management Management: Authoritative control over the affairs of others, an act or instance of guiding, the act, manner, or practice of managing; handling, supervision, or control.Leadership: The capacity to lead others, an act or instance of guiding, leadership" can come from an individual, a collective group of leaders. Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennis, 1997
24 Leadership Core Competencies 1. Visioning2. Self Mastery3. Change Management4. Problem Solving5. Interpersonal Skills6. Teamwork7. CommunicationsU.S. Army 23 Traits of Character 1. Creativity2. Confidence, Bearing, Confidence, Courage, Integrity, Decisiveness, Justice, Endurance, Tact, Initiative, Coolness, Maturity, Will, Assertiveness, Candor, Sense of humor, Commitment, , Self-discipline, Humility, Competence3. Improvement, Flexibility.5. Empathy/Compassion.
26 Decision Making Framework Information CharacteristicsDecision StructurePre specified Scheduled Detailed Frequent Historical Internal Narrow FocusBusiness ProfessionalsOperational Management Efficient, do thing rightStructuredTactical Management Business Unit Managers -Effective, right thingSemi StructuredAd Hoc Unscheduled Summarized Infrequent Forward looking External Wide ScopeStrategic Management Executives, Directors -TransformationUn StructuredRELATIVE TIME SPAN
27 Problem SolvingIntelligenceProblemSpaceProblemSpaceDesignChoice
28 Decision Making Process Intelligent PhaseObjectives Problem statement Data CollectionDesign PhaseModeling Criteria AlternativesChoiceSolutions to the Model Sensitivity Analysis Plan for implementationImplementation
29 Problem Identification Clearly definedIll DefinedProblems Vs OpportunitiesGroup Vs Individual
30 Decision Making - Experts EXPERT ADVICE"There is no need for any individual to have a computer in their home" - Ken Olson, president of Digital Equipment Corp., 1977."640k ought to be enough for anybody" - Microsoft founder Bill Gates, 1981
32 Different Perspectives Conventional view:Violence is a result of environmentNeuroscience report:Violence is a function of abnormal brain activity caused by brain damage.Christian view:Violence is a result of (original) sin in people.
33 Forces of Influence Broad Physiology, psychology, sociology Narrow Gender, age, birth, order, culture, education, economic status, religion, etc.
34 Forces of Influence We distort the way we perceive the world We differ in our views of realityWe can make hurdles instead of walls
35 Problem Solving Framing the Problem Intelligent PhaseObjectives Problem statement Data CollectionDesign PhaseModeling Criteria AlternativesChoiceSolutions to the Model Sensitivity Analysis Plan for implementationImplementationFraming the Problem1.Identify the problem Define criteria, goals 3.Evaluate effect of the problemMaking the decision4.Identify causes Alternatives Impact of alternatives Make decisionEvaluation8. Measure impact Implementation
36 Cost Factors #1: Wasted time #2: Opportunity cost of wasted time #3: Lowered job motivation and productivity#4: Lost performance due to conflict-related absenteeism#5: Loss of investment in skilled employees#6: Conflict-incited theft, sabotage, vandalism, and damage#7: Restructuring around the problem#8: Health costs#9: Degraded decision quality
38 Window on World of DP Analyzer Ruler Entertainer Relater Intent Need CategoryGet it done right Control Ruler Get it done right Accuracy Analyzer Get Along Approval Relater Get Appreciated Attention EntertainerTask OrientedAnalyzerRulerEntertainerRelaterPeople OrientedPassiveAggressive
39 Window Into Conflict Resolution Non-adversarialattitude toward otherAdversarialA number value for your organizationA number value for your organizationDetachmentCollaborationEvasionCoercionDisengagementfrom otherEngagementwith other
40 Conflict Resolution Strategy 30% of a managers time is spent dealing with conflictFortune 500 company executives are involved in litigation related activity 20% of their time.Step 1: SWOTStep 2: Train - Establish the core competenciesStep 3: Coach ~ Support the learningStep 4: Enable - Remove the obstacles – culture drivenStep 5: Institutionalize ~ Train in-house expertsEstablish a panel of skilled mediators to resolve disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3).Step 6: Feedback - Compare to benchmarks