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SOC/110: Work Shop 2: Team Building Process & Strategies Joseph Lewis Aguirre Teamwork, Collaboration, and Conflict Resolution.

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Presentation on theme: "SOC/110: Work Shop 2: Team Building Process & Strategies Joseph Lewis Aguirre Teamwork, Collaboration, and Conflict Resolution."— Presentation transcript:

1 SOC/110: Work Shop 2: Team Building Process & Strategies Joseph Lewis Aguirre Teamwork, Collaboration, and Conflict Resolution

2 Identify individual strengths and weaknesses as they relate to teams and team roles. Examine the impact of leadership roles on team processes. Examine behaviors, including trust building, conducive to effective teams. Identify relevant team objectives and goals as they relate to team productivity. Develop effective team agreements. EXPERT ADVICE WS2: TEAMBUILDING PROCESSES AND STRATEGIES

3 1) Task orientation a) Focus on work at hand b) Focus on who does what 2) Relationship orientation a) Focus on making sure everyone is comfortable b) Focus on mood, meeting processes c) Focus on shared concerns 3) Information orientation a) Focus on knowledge, facts and statistics b) Focus on research EXPERT ADVICE Strengths - Weaknesses: Orientation

4 4) Implementation orientation a) Focus on decision making b) Focus on doing the job and having fun b. All styles used to an extreme may be a strength or a weakness. c. Team members need to know their strengths and their weaknesses in order to be an asset to a team. EXPERT ADVICE Strengths - Weaknesses: Orientation

5 2. Leadership Roles and Team Processes a. Leadership Theories 1) Trait 2) Contingency 3) Behavioral b. Leaderless Group EXPERT ADVICE Strengths - Weaknesses: Leadership Roles and Processes

6 c. Power 1) Positional 2) Coercive 3) Charismatic 4) Passive 5) Autocratic 6) Reward EXPERT ADVICE Strengths - Weaknesses: Leadership Roles and Processes

7 a. Positive Behaviors 1) Equality a) Participation b) Decision making c) Team building 2) Honesty 3) Humility 4) Encouraging of others 5) Friendliness 6) Sense of Humor EXPERT ADVICE Team Building Behavior

8 b. Challenges 1) Inappropriate Humor 2) Hidden Agendas 3) Mind Games 4) Conflict for the sake of conflict 5) Power struggles c. Feedback 1) Positive behaviors a) Focus on behavior instead of individual b) Use "I" statements c) Open dialogue for questions d) Give feedback to the right person EXPERT ADVICE Team Building Behavior

9 2) Negative behaviors (1) Use of toxic language (2) Name calling (3) Labeling (4) Over generalizations (5) Fallacious language 3) Role of Feedback a) Reinforce positive behaviors b) Catalyze effective change c) Promote self-reflection on individual and team level d) Ensure process goals are met e) Maintain focus EXPERT ADVICE Team Building Behavior

10 a. Guidelines for Goals 1) Relate to team productivity 2) SMART goals b. Guidelines for Objectives 1) Provide steps to reach goals 2) Hint at plausible strategy for completion 3) Built through consensus 4) Align with stated purpose 5) Provide focus 6) Realistic and manageable EXPERT ADVICE Team Objectives and Goals

11 a. Clear purpose b. Promote full and open discussion c. Acknowledge diverse perspectives d. Meet team needs as well as some individual needs e. Dynamic and fluid - must contain mechanism to accommodate changes EXPERT ADVICE Team Agreements

12 If it's a good idea, go ahead and do it. It is much easier to apologize than it is to get permission. - Admiral Grace Hopper The most important quality in a leader is that of being acknowledged as such. - Andre Maurois You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing you think you cannot do. - Eleanor Roosevelt Leadership in today's world requires far more than a large stock of gunboats and a hard fist at the conference table. - Hubert H. Humphrey EXPERT ADVICE Leadership Quotes

13 All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership. - John Kenneth Galbraith, U.S. economist The Age of Uncertainty The real leader has no need to lead - he is content to point the way. - Henry Miller It's amazing how many cares disappear when you decide not to be something, but to be someone. - Coco Chanel EXPERT ADVICE Leadership Quotes

14 Most of the ladies and gentlemen who mourn the passing of the nation's leaders wouldn't know a leader if they saw one. If they had the bad luck to come across a leader, they would find out that he might demand something from them, and this impertinence would put an abrupt and indignant end to their wish for his return. - Lewis H. Lapham EXPERT ADVICE Leadership Quotes

15 Leadership consists not in degrees of technique but in traits of character; it requires moral rather than athletic or intellectual effort, and it imposes on both leader and follower alike the burdens of self-restraint. - Lewis H. Lapham I am a leader by default, only because nature does not allow a vacuum. - Bishop Desmond Tutu If one is lucky, a solitary fantasy can totally transform one million realities. - Maya Angelou EXPERT ADVICE Leadership Quotes

16 People ask the difference between a leader and a boss.... The leader works in the open, and the boss in covert. The leader leads, and the boss drives. - Theodore Roosevelt The final test of a leader is that he leaves behind him in other men the conviction and the will to carry on.... The genius of a good leader is to leave behind him a situation which common sense, without the grace of genius, can deal with successfully. - Walter Lippmann EXPERT ADVICE Leadership Quotes

17 There is no such thing as a perfect leader either in the past or present, in China or elsewhere. If there is one, he is only pretending, like a pig inserting scallions into its nose in an effort to look like an elephant. - Liu Shao-ch'i There's no such thing as a race and barely such a thing as an ethnic group. If we were dogs, we'd be the same breed.... Trouble doesn't come from Slopes, Kikes, Niggers, Spics or White Capitalist Pigs; it comes from the heart. - P. J. O'Rourke (b. 1947), U.S. journalist. Holidays in Hell, Introduction (1988). EXPERT ADVICE Leadership Quotes

18 Our flag is red, white and blue, but our nation is a rainbow-red, yellow, brown, black and white-and we're all precious in God's sight. - Jesse Jackson (b. 1941), U.S. clergyman, civil rights leader. Speech, 16 July If you obey all the rules, you miss all the fun. - Katharine Hepburn E pluribus unum. (Out of many, one.) - Motto for the Seal of the United States. Adopted 20 June 1782, recommended by John Adams, Benjamin Franklin and Thomas Jefferson, 10 Aug. 1776, and proposed by Swiss artist Pierre Eugene du Simitière. It had originally appeared on the title page of the Gentleman's Journal (Jan. 1692). EXPERT ADVICE Leadership Quotes

19 If we cannot end now our differences, at least we can help make the world safe for diversity. - John F. Kennedy ( ), U.S. Democratic politician, president. Speech, 10 June 1963, American University, Washington, D.C., on Russo-American relations. In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions. - Margaret Wheatly Leadership and the New Science Whoever is careless with the truth in small matters cannot be trusted with the important matters. - Albert Einstein Life is change. Growth is optional. Choose wisely. - Karen Kaiser Clark EXPERT ADVICE Leadership Quotes

20 The quality of leadership, more than any other single factor, determines the success or failure of an organization. - Fred Fiedler & Martin Chemers Improving Leadership Effectiveness Don't be afraid to take a big step when one is indicated. You can't cross a chasm in two small steps. - David Loyd George There is no contest between the company that buys the grudging compliance of its work force and the company that enjoys the enterprising participation of its employees - Ricardo Sempler Excellence is not an accomplishment. It is a spirit, a never-ending process. - Lawrence M. Miller EXPERT ADVICE Leadership Quotes

21 You will do foolish things, but do them with enthusiasm. - Colette The first responsibility of a leader is to define reality. The last is to say thank you. - Max DePree When what you are doing isn't working, you tend to do more of the same and with greater intensity. - Dr. Bill Maynard & Tom Champoux Heart, Soul and Spirit Every organization must be prepared to abandon everything it does to survive in the future. - Peter Drucker A friend of mine characterizes leaders simply like this: "Leaders don't inflict pain. They bear pain." - Max DePree EXPERT ADVICE Leadership Quotes

22 Ah well! I am their leader, I really ought to follow them! - Alexandre Auguste Ledru-Rollin Dictators ride to and fro upon tigers which they dare not dismount. And the tigers are getting hungry. - Winston Churchill A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call. - Warren Bennis I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation. - Warren Bennis EXPERT ADVICE Leadership Quotes

23 Management: Authoritative control over the affairs of others, an act or instance of guiding, the act, manner, or practice of managing; handling, supervision, or control. Leadership: The capacity to lead others, an act or instance of guiding, leadership" can come from an individual, a collective group of leaders. Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennis, 1997 Leadership & Management

24 Leadership Core Competencies 1. Visioning 2. Self Mastery 3. Change Management 4. Problem Solving 5. Interpersonal Skills 6. Teamwork 7. Communications U.S. Army 23 Traits of Character 2. Confidence, Bearing, Confidence, Courage, Integrity, Decisiveness, Justice, Endurance, Tact, Initiative, Coolness, Maturity, Will, Assertiveness, Candor, Sense of humor, Commitment,, Self- discipline, Humility, Competence 1. Creativity 5. Empathy/Co mpassion. 3. Improvement, Flexibility.

25 Six Spokes of Trust

26 Decision Making Framework Strategic Management Executives, Directors -Transformation Tactical Management Business Unit Managers -Effective, right thing Operational Management Efficient, do thing right Decision Structure Structured Semi Structured Un Structured Information Characteristics Ad Hoc Unscheduled Summarized Infrequent Forward looking External Wide Scope Pre specified Scheduled Detailed Frequent Historical Internal Narrow Focus RELATIVE TIME SPAN Business Professionals

27 Problem Solving Design Intelligence Choice Problem Space Problem Space

28 Decision Making Process Intelligent Phase Objectives Problem statement Data Collection Design Phase Modeling Criteria Alternatives Choice Solutions to the Model Sensitivity Analysis Plan for implementation Implementation

29 Problem Identification Clearly defined Ill Defined Problems Vs Opportunities Group Vs Individual

30 "There is no need for any individual to have a computer in their home" - Ken Olson, president of Digital Equipment Corp., "640k ought to be enough for anybody" - Microsoft founder Bill Gates, 1981 EXPERT ADVICE Decision Making - Experts

31 Organizational Effectiveness Values GOALS STRUCTURE CLIMATE ENVIRONMENT MarketplaceOther Teams Culture Competition Pressures ClarityCommitment Reward System Reporting Relationships Feedback System Behavior Norm Decision Making Competition Enthusiasm Stress Trust Involvement Flexibility CollaborationMission Philosophy Accountability

32 Conventional view: Violence is a result of environment Neuroscience report: Violence is a function of abnormal brain activity caused by brain damage. Christian view: Violence is a result of (original) sin in people. Different Perspectives

33 Broad –Physiology, psychology, sociology Narrow –Gender, age, birth, order, culture, education, economic status, religion, etc. Forces of Influence

34 We distort the way we perceive the world We differ in our views of reality We can make hurdles instead of walls Forces of Influence

35 Problem Solving Intelligent Phase Objectives Problem statement Data Collection Design Phase Modeling Criteria Alternatives Choice Solutions to the Model Sensitivity Analysis Plan for implementation Implementation Framing the Problem 1.Identify the problem 2.Define criteria, goals 3.Evaluate effect of the problem Making the decision 4.Identify causes 5.Alternatives 6.Impact of alternatives 7. Make decision Evaluation 8. Measure impact 9. Implementation

36 #1: Wasted time #2: Opportunity cost of wasted time #3: Lowered job motivation and productivity #4: Lost performance due to conflict-related absenteeism #5: Loss of investment in skilled employees #6: Conflict-incited theft, sabotage, vandalism, and damage #7: Restructuring around the problem #8: Health costs #9: Degraded decision quality Cost Factors

37 Window Into Conflict Resolution

38 Window on World of DP IntentNeedCategory Get it done rightControlRuler Get it done rightAccuracyAnalyzer Get AlongApprovalRelater Get AppreciatedAttentionEntertainer Relater Entertainer AnalyzerRuler PassiveAggressive Task Oriented People Oriented

39 Non- adversarial attitude toward other Adversarial attitude toward other CoercionEvasion Engagement with other Disengagement from other A number value for your organization Detachment Collaboration Window Into Conflict Resolution

40 Step 1: SWOT Step 2: Train - Establish the core competencies Step 3: Coach ~ Support the learning Step 4: Enable - Remove the obstacles – culture driven Step 5: Institutionalize ~ Train in-house experts Establish a panel of skilled mediators to resolve disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3). Step 6: Feedback - Compare to benchmarks Conflict Resolution Strategy 30% of a managers time is spent dealing with conflict Fortune 500 company executives are involved in litigation related activity 20% of their time.

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