1. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

2. FISH! For Leaders As leaders, trying to fix or control others doesn’t work. As leaders, trying to fix or control others doesn’t work. But when people see that you believe in them, they find within themselves the capacity to develop and grow. But when people see that you believe in them, they find within themselves the capacity to develop and grow. Effective leadership starts with caring, supportive relationships. Effective leadership starts with caring, supportive relationships. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

3. The Origin of FISH! John Christensen visited the Pike Place Fish Market in Seattle. He was amazed by the energy, commitment and teamwork. The fishmongers created a world famous team by building strong relationships with customers and each other. John made a film, FISH!, to show everyone how to do this. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

4. The FISH! Philosophy Be There Play Make Their Day Choose Your Attitude PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

5. Be There You can’t lead without earning trust, and it starts by being there for people. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

6. Show Film PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

7. Be There: Conversation PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

8. Activity: What’s My Impact? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

9. Action Plan: How do you want to impact people? What will you do to make that impact? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

10. Activity: A Matter of Trust PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

11. Action Plan: How will you build trust with your team? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

12. Activity: Finding Common Ground PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

13. Action Plan: What will you do to recognize others’ ideas and perspectives? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.