Presentation on theme: "Use the FISH HOOKS to Improve Your Organization’s Culture"— Presentation transcript:
1 Use the FISH HOOKS to Improve Your Organization’s Culture Prepared by:James J. Messina, Ph.D.
2 Do you love what you do?Do you believe you should not settle for anything less than doing what you love?Do you tell yourself that life is too short to spend your working hours doing anything less than the ideal?Are you on a continuous search for creating your organization as a perfect workplace?
3 Is your organization a Toxic Energy Dump? Is energy, passion, and spirit on the job missing?Any job no matter how big or small can become boring and yet it can be done with energy and enthusiasm if you do something about the culture of the workplace!Is the energy and morale in your organization so low that it pulls down everyone in your organization?
5 Why the FISH Program?Do you want a productive and profitable work environment which is innovative and accountable where a playful, attentive, and engaging attitude leads to more energy, enthusiasm, productivity and creativity among your employees?Then you have come to the right place!
6 Are you ready to make the change in your organization? Consider these obstacles to implementing a culture change in organizations like yours:Are you afraid to take the risk to change?Are you afraid of failing in your efforts?Do you know how to have fun and play?Do you trust your staff to do the right thing?Do you feel that you already do enough for your staff to be happy and satisfied?Are you suspicious of ideas which do not come from “one of your own?”Are you just going to take your lumps like this guy:
8 Are you ready to change?Are you ready to make your organization “world famous?”Are you ready to give your workers and customers legendary services?Are you ready to reap the rewards of engaging your workers and customers in a life changing experience?
11 The 4 Hooks of FISHChoose Your Attitude – be aware that each of us chooses our attitude each dayPlay – have fun while doing your work because fun is energizingMake Their Day - engage customers in ways which create energy and good willBe There – be fully attentive to the needs and desires of your customers at all times
12 1. Choose Your Attitude!Step 1: There is always a choice about the way you do your work, even if there is not a choice about the work itselfStep 2: There is a need to give up the “victim” role because life is not fair, but why let it ruin your day- chose to be and do your best today!Step 3: You have to be willing to take the risk to change! You have to get unstuck!Step 4: Have faith and trust that whatever happens in your efforts to change your organization that you will be all right-You will survive!
14 Choose Your Attitude What it looks like: Living fully engaged lives realizing that you have the power to choose your response to what life and work brings your wayRecognizing that you are responsible for how your choices affect othersIn this era of enormous emphasis on productivity and maximizing human capital, leaders do not lose sight of the fact that it is people that drive their businessesThese leaders are passionate about helping employees stay alive and engaged in the work they do
15 Affirm Yourself as You take on the FISH challenge Changing the culture in my organization will require me to become a leader in every sense of the wordI will need to risk the possibility of failureTo take no action is to fail for sure!My first step is to choose my attitude: I choose confidence, trust, and faith as I grow and learn to FISH with my organization!
17 2: PlayStep 1: Recognize that although you are out to make a profit, pay lots of salaries, and run a serious business you can still be serious about business and still have fun in the way you conduct your businessStep 2: Let things flow and let go of the stress through play and having fun
19 PLAY What it looks like: Keeping curiosity alive and trust it to lead to better solutionsFinding ways to incorporate play in your daily livesApproaching your work, responsibilities and challenges with energy and enthusiasm
20 Benefits of Play-Learn from Pike Place FISH Market High levels of productivity and profitabilityLow turnover of employeesEmployees enjoy the work that can be tediousEmployees become great friendsEmployees feel like members of a winning teamEmployees have pride in what they do and the way they do itThe organization develops a product and service which is legendary and well known in the community!Or you could try this new model of Employee Retention:
22 3: Make their Day! Make their Day: Creating Good Memories Step 1: Look for as many ways you can to create great memories for your customersStep 2: Being playful in the way you work allows you to find creative ways to engage your customersStep 3: Engage your customers by finding ways to respectfully include them and to invite them to join in your fun
24 Make Their Day! What it looks like: Being passionate about serving-your customers and co-workersStriving to bring sincerity and value into the lives of your customers and co-workers
25 Impact of Make Their Day! at Pike Place FISH Market Customer like being “part of the show”Memories are created which bring smiles and make good stories for a long time afterwardsInvolving others and working to “make their day” directs attention to the customerFocusing attention on ways to make another person’s day provides a constant flow of positive feelingsBe responsive to needs of your customers just like this guy:
27 4: Be There!Step 1: Be present (Be there) for your customers at all timesStep 2: Always be fully engaged in your work and always working to engage your customerStep 3: Involve your customer in every step you take in completing their workStep 4: Always keep your focus on your customersStep 5: Talk to your customers as if they were your long lost friends
29 Being There or Being Present! What it looks like:Listening to others and yourselfCultivating self-trustBecoming conscious of how you show up at workStriving to be fully present for each other every day
30 Being There’s impact on Pike Street FISH Market Engaged and enthusiastic employeesEmployees who are inspired, motivated and engagedCreating a culture based on camaraderie, renewed creativity, reinvigorated passion and loyaltyProductivity increasesCustomer satisfaction improvesTurnovers dropRevenues go up and stay upBeing There has to be authentic & cannot look like this:
32 FISH Culture Statement As you enter this place of work choose to make today a great day - Your colleagues and customers and you will be thankfulFind ways to play - We can be serious about work without being serious about ourselvesStay focused in order to be there when your customers and co-workers need youShould you feel your energy lapsing try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear – and make their day!
33 Practice FISH at Work!Be sincere in your efforts-really mean what you say when you encourage your staff to Play, Be There, Make Their Day and Choose a Positive AttitudeBe sure to role model this effort at team work in your organization
35 Are you Ready to FISH?Great get out there and be The Little Engine that could!Get the “Can DO Attitude” going and alive in your organization!Be there every step of the way as you begin to FISHPlay, Make Their Day, Be There & Choose your Can Do Attitude!
36 ReferencesFISH! A Remarkable Way to Boost Morale and Improve Results (2000) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New YorkFISH! Tales Bite-sized Stories. Unlimited possibilities (2002) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New YorkFISH! Sticks Make Change Stick (2003) by Stephen C. Lundin, Ph.D., Harry Paul and John Christensen. Hyperion Books, New YorkFISH for Life (2004) by Stephen C. Lundin, Ph.D., John Christensen and Harry Paul, Hyperion Books, New YorkWhen Fish Fly: Lessons for Creating Vital and Energized Workplace from the World Famous Pike Place Fish Market (2004) by John Yokoyama and Joseph Michelli, Hyperion Books, New YorkCatch! A Fishmonger’s Guide to Greatness: Stop Floundering and Become More Effective in Your Life and Work (2004) by Cyndi Crother and the Crew of World Famous Pike Place Fish, Berrett-Koehler Publisher, San Francisco, CAWhere can you get the Fish books?and