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National Communications System (NCS) Government – Industry Partnership in Emergency Communications Response November 16, 2011 Jeffrey Glick Chief, Critical.

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Presentation on theme: "National Communications System (NCS) Government – Industry Partnership in Emergency Communications Response November 16, 2011 Jeffrey Glick Chief, Critical."— Presentation transcript:

1 National Communications System (NCS) Government – Industry Partnership in Emergency Communications Response November 16, 2011 Jeffrey Glick Chief, Critical Infrastructure Protection Branch National Communications System (NCS)

2 Goals The goal of this panel is to:
Educate the audience on the mission and responsibilities of the National Communications System (NCS) before, during, and after a disaster Highlight how NCS employs a public-private partnership framework to provide national security and emergency preparedness communications solutions to stakeholders

3 NCS Mission Assist the President, the National Security Council, the Director of the Office of Science and Technology Policy and the Director of the Office of Management and Budget in the exercise of telecommunications functions and responsibilities, coordination of the planning for and provision of National Security and Emergency Preparedness (NS/EP) communications for the Federal government under all circumstances This is not the official NCS mission statement – so we need to either write it verbatim or present this differently.

4 Partnerships: Government and Industry
The NCS provides a collaborative forum for the exchange of ideas among Federal stakeholders and private corporations concerning emergency communications disaster response. 24 Federal Members 54 Industry Members Central Intelligence Agency Department of Veteran Affairs Department of Agriculture Federal Communications Commission Department of Commerce Federal Emergency Management Agency Department of Defense Federal Reserve Board Department of Energy General Services Administration Department of Health & Human Services Joint Staff Department of Homeland Security National Aeronautics &Space Administration Department of Interior National Security Agency Department of Justice National Telecommunications &Information Administration Department of State Nuclear Regulatory Commission Department of the Treasury Office of the Director of National Intelligence Department of Transportation United States Postal Service AT&T Global Crossing Qwest Gov’t Solutions Alcatel-Lucent Globalstar Raytheon Americom HP Enterprise Svc SAIC APCO Hughes Network System SAVVIS Arrowhead Inmarsat SES World Skies Artel INTELSAT SIA Boeing Internap Sprint CenturyLink Intrado TelePacific Comms. Cincinnati Bell Juniper Network Time Warner Cable CISCO Level 3 Comms. T-Mobile Comcast LightSquared TW Telecom Comptel Lockheed Martin Tyco Comms. COX Motorola USA Mobility CSC Nat’l Assn. Broadcasters USTA CTIA Nortel Networks Verisign Eutelsat America Northrop Grumman Verizon Fair Point Comms. OPASTCO Verizon Business Frontier Qualcomm Verizon Wireless

5 NCS Priority Programs *272
Because the public communications network is often degraded or inoperable in times of crisis, the NCS has developed programs to ensure continuity of NS/EP communications Government Emergency Telecommunications Service (GETS) -- provides individual priority access to the public wireline network Wireless Priority Service (WPS) -- provides individual priority access to the public wireless network Telecommunications Service Priority (TSP) -- establishes priority for the restoration and provisioning of critical NS/EP circuits Shared Resources High Frequency Radio Program (SHARES) - provides a single, interagency message handling system with no reliance on the public network *272 Government and Industry Forums: COP: 23 D/A that evaluate current and future NS/EP programs NSTAC: executives of 30 major communications and network services corporations that provide advice to the President on NS/EP communication policy Critical programs: GETS, WPS, TSP, SHARES Analytical capabilities: Network Design and Analysis Capability (NDAC), models the public switched network, identifies network vulnerabilities, test bed for emerging technologies, and performs scenario analysis for specific threats Analysis Response Team (ART) provides tailored analytical products to support decision making in advance of and during incidents of national significance Plans: NCS is the Sector Specific Agency for Communications (develops and implements the Sector Specific Plan) Future Technology: The Next Generation Networks is leading to a multitude of new communications services. As networks converge and evolve, they must continue to support NS/EP priority programs. NCS will leverage new technology to deliver innovative NS/EP communication services (e.g. priority Internet)


7 National Response Framework
The National Response Framework (NRF) establishes a coordinated, comprehensive, national, all-hazards approach to domestic incident response Presents guiding coordinating principles that enable Federal response partners to prepare for, respond to, and recover from Presidential declared disasters and emergencies - from the smallest to the largest Emergency Support Function (ESF) #2, Communications - NCS and FEMA are Primary Agencies

8 NCS ESF #2– Mission Support restoration of the communications infrastructure: Facilitates the recovery of systems and applications from cyber attacks Coordinates Federal communications support to response efforts during incidents requiring a coordinated Federal response Support Federal agencies in procuring and coordinating National Security/Emergency Preparedness (NS/EP) communications Provides communications support to Federal, State, tribal, and local governments and first responders when their systems have been impacted Provides communications and information technology (IT) support to the Joint Field Office (JFO) and JFO field teams


10 Unclassified/For Official Use Only
ESF #2 National Team Responsible for coordinating ESF#2 response/recovery operations: Coordinate with Government and Industry to assess anticipated/actual damage Coordinates developing ESF#2 response/recovery operations Coordinate with Federal Departments and Agency members to identify and prioritize national security and emergency preparedness (NS/EP) service requirements Conduct operational analysis of the telecommunications infrastructure in the impacted area Coordinate priority telecommunication service programs Unclassified/For Official Use Only

11 NCC Watch Mission: To assist in the initiation, coordination, restoration, and reconstitution of the NS/EP telecommunications services or facilities under all conditions, crises, or emergencies Senior communications/IT analysts 24x7 Provides technical, analytic, and liaison support to industry and government Operational arm of both the NCS and the Communications Information Sharing Analysis Center (ISAC) Member of the National Cybersecurity and Communications Integration Center (NCCIC) for combined cyber and comms Watch Situational Awareness, Alert and Warning functions Coordinates government and private sector relationships and tools that provide situation assessment, awareness, response and recovery capabilities Coordinates with other Federal entities for cyber issues

12 Communications Analysis Response Team (ART)
The ART provides coordinated, real-time analytic response. During all stages, from preparedness through response and recovery Representatives come from NCC’s Operations Analysis team, the NCC Watch, the NCS Technology and Programs Branch, and the Federal Communications Commission (FCC) Has access to critical network information from the Federal government and private sector, for consistent analysis in an ever-changing threat environment

13 ESF#2 Regional Disaster Emergency Communications (DEC) Branch
Responsible for: Coordinating State requests for Government (all levels) and commercial industry communications assets Advising the Federal Coordinating Officer (FCO) on ESF #2 regional and incident area NS/EP communications requirements, restoration activities, and priorities Providing tactical communications support to disaster response and public safety operations Assisting industry partners with restoration of communications infrastructure, particularly in the areas of access, security and fuel Unclassified/For Official Use Only


15 Communications Industry: Emergency Preparations, Response, Recovery
Kathryn Condello Vice-Chair, Communications ISAC Qwest Communications Representative to the NCC

16 Preparations Before Hurricane Huey
Identifying and staging resources Identification of staging locations Portable Generators COWs/COLTS, SatCOLTs Fuel vendors contacted Generators pre-fueled Equipment and spares Deployment of additional capacity and backup power to high priority sites Major thoroughfares/evacuation routes Public Safety location High priority locations ACCESS - FUEL - SECURITY The event has been tracked and we have the benefit of foreknowledge to plan and take action to prepare for landfall. Resources – staff, fuel, equipment – are engaged to prepare. Generators and trucks are topped off with fuel. Go Kits are checked. GOVERNMENT CAN HELP ACCESS REQUIREMENT What information do we need to prepare work letters, ID required, etc. Prepared in advance can save valuable time for restoration.

Situation Overview Hurricane Huey makes landfall - Virginia, DC, and Maryland Extensive impact to telecommunications Wireline Cable Cellular Power Central office Cable route Cell tower Flooding ACCESS - FUEL - SECURITY Initial damage sustained – Physical damage to facilities and structures Circuit outages Power outages Impact will grow over the first few days then begin to subside as restoration of power and infrastructure proceed. Flooding of low lying areas will impact service and restoration efforts.

As the Sky Clears…. Converge assets into primary staging area Power outages critical factor Debris cleanup, tree removal, off for safety Evaluate resource needs Access Coordinate with government - restricted areas Curfews Fuel Security ACCESS - FUEL - SECURITY Power outages potentially grow due to accidental damage during debris removal, tree removal, fuel supply running out, and potentially for safety reasons where there are gas leaks or lines on the ground. Restoration crews will gather in centralized areas to stage assets, supplies, and staff. Government can help with Access to the site by authorized staff, access for getting Fuel to the site, assistance with getting to and from repair sites during curfews maximizing available time for repairs.

Hours Post Landfall Data and voice traffic congestion Wireline Traffic controlled into affected areas GETS – Government Emergency Telecomm Service Wireless Structural, power, backhaul WPS – Wireless Priority Service Satellite Pre-existing contracts Available capacity – media Cable Facility, last mile damage TSP – Telecommunications Service Priority ACCESS - FUEL - SECURITY Network traffic may be impacted by outages and increased volume, requiring management techniques to be utilized for traffic into affected areas. Utilizing priority processes/products – GETS and WPS – are available and should be utilized. Satellite traffic with pre-existing contracts should be unaffected, unless physical damage to ground assets is encountered. Incremental satellite use typically is consumed quickly by the media. Cable – TSP – Cable, Wireline and wireless – priority services – preferential treatment to add new lines or have lines restored.

20 48 - 72 Hours Post Landfall (cont.)
Situation Status Disaster Information Reporting System (DIRS) States – EOC and JFO Prioritization Access control plans Include contractors Fuel supply coordination considering communications as CIKR Secure environment for repair crew ACCESS - FUEL - SECURITY Information on availability and restoration will flow through existing processes – e.g. DIRS. States utilize the Emergency Operations Center and Joint Field Office for information and coordination Access for restoration crew very important Credential acceptance by access control bodies Not just badged employees, also authorized 3rd parties Consistency Curfews Fuel trucks granted priority access. Long term- if fuel supplies become constrained communications need consideration as a CIKR. Secure environment for repair personnel so they can complete work.

21 Thank You For Your Time

22 Federal Communications Commission
Government-Industry Partnerships in Communications Response and Recovery after Disasters

23 Government-Industry Partnerships
Partnership with the NCS and FEMA for: ESF #2 Support Situation Reporting Spectrum Management Training and Exercises Partnership with Industry/State, Tribal, and Local officials for: Waivers/Special Temporary Authority Status Reporting (Disaster Information Reporting System) Partnership with Industry/Private Sector for: Logistical Coordination

24 Government-Industry Partnerships
Clearinghouse website (for best practices, lessons learned, and plans) at Guidelines website for Emergency Planning at Richard D. Lee Associate Bureau Chief for National and Homeland Security Public Safety and Homeland Security Bureau Federal Communications Commission (office) (cell)

25 Disaster Emergency Communications Division
Mobile Emergency Response Support IAEM November, 2011 FEMA

26 MERS Mission Deploy, install, operate, maintain, and protect telecommunications, logistics, and operations assets in support of planned special events and in response to all-hazards disasters assisting the federal, state, tribal, and local response personnel to minimize the suffering and disruption of the American people. 2 2

27 MERS Operating Locations
MAYNARD MERS DENVER MERS BOTHELL MERS FREDERICK Mobile Emergency Response Support Response capability consisting of a flexible mix of vehicles and resources designed to meet all hazards and national security emergency requirements - telecommunications, operations, logistics, life support and power generation. MERS THOMASVILLE MERS DENTON

28 Concept of Operations Incident Response Teams are alerted and deployed by DHS/FEMA leadership for natural and man-made Incidents, planned events, and Incidents of National Significance; Teams deploy with small, medium, and/or heavy voice, video, and data communications packages; Teams collect, report, and provide situational awareness to the NRCC in response to priority information requirements; Teams support Federal and State communications requirements and enable First Responders and/or Incident Commanders.

29 Team Communications Packages Frequency of Occurrence
Scope of NCCC “Small Package” “Medium Package” “Large Package” Incident Management Communications Teams Multiple MERS Dets in Coordinated Response Incident Management Team Members Incident Management Communications Team Members (Telecommunications Support Personnel) Catastrophic Loss of Life/ Property Damage Multiple Loss Of Life/ Significant Property Small/ Damage Non secure voice Secure voice Non secure data Secure data Video Command Vehicle: Excursion Level of Devastation Incident Response Vehicle: 5 Portable Ku Band Tactical cellular Gateway devices Crossband devices Air-to-ground Portable LMR Repeaters Iridium INMARSAT MSV G2 BGAN Cell Phone QSEC 2700 Laptop BGAN Aircraft: C-17, C-5A, C-130 Daily Use Low Intensity Event Catastrophic Event Frequency of Occurrence

30 Technologies Means and Modes Land Mobile Radio (LMR) WIFI
Very High Frequency (VHF) Ultra High Frequency (UHF) 700/800 MHz High Frequency (HF) Satellite Systems WIFI WIMAX Meshed Gateways Router/Switches Cross band devices Microwave Systems LTE (Future)

31 Wide Area Interoperability
Initial Deployment Local First Responders Interface (Police, Fire, EMS) National Guard (State) National Urban Search and Rescue (US&R) U.S. Coast Guard (Search and Rescue) National Disaster Medical System (NDMS) Incident Management Assistants Teams (IMAT) ESF Partners Other Specialized Teams 5-Channel Trunk Network UHF Crossband Device Interfaces Analog Digital Trunked VHF

32 Readiness Exercises Focus on Interoperability and Systems Access
PARTICIPANTS Local Fire, Police and EMS NDMS and US&R Communications MERS Detachments Customs and Border Protection National Guard DHS Command Centers Department of Defense

33 Conclusions MERS is a highly capable organization with the skill and experience to rapidly provide disaster support services across the full spectrum of National planning scenarios; It is flexible enough to integrate new technologies to satisfy customer diverse demand for command, control, and communications during catastrophic incidents; DEC advancements in the areas discussed promise to strengthen tactical support to first responder capabilities across the nation; Many of the challenges that the responders face do not lend themselves to technological solutions – they must be accompanied by broader changes in management, organization and policy.

34 For further information, please contact Charlie Hoffman Chief, Tactical Emergency Communications Branch Disaster Emergency Communications Division 500 C Street, SW Washington, DC (202) Fax (202)

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