Presentation on theme: "National Communications System (NCS) Government – Industry Partnership in Emergency Communications Response November 16, 2011 Jeffrey Glick Chief, Critical."— Presentation transcript:
1 National Communications System (NCS) Government – Industry Partnership in Emergency Communications ResponseNovember 16, 2011Jeffrey GlickChief, Critical Infrastructure Protection BranchNational Communications System (NCS)
2 Goals The goal of this panel is to: Educate the audience on the mission and responsibilities of the National Communications System (NCS) before, during, and after a disasterHighlight how NCS employs a public-private partnership framework to provide national security and emergency preparedness communications solutions to stakeholders
3 NCS MissionAssist the President, the National Security Council, the Director of the Office of Science and Technology Policy and the Director of the Office of Management and Budget in the exercise of telecommunications functions and responsibilities, coordination of the planning for and provision of National Security and Emergency Preparedness (NS/EP) communications for the Federal government under all circumstancesThis is not the official NCS mission statement – so we need to either write it verbatim or present this differently.
4 Partnerships: Government and Industry The NCS provides a collaborative forum for the exchange of ideas among Federal stakeholders and private corporations concerning emergency communications disaster response.24 Federal Members54 Industry MembersCentral Intelligence AgencyDepartment of Veteran AffairsDepartment of AgricultureFederal Communications CommissionDepartment of CommerceFederal Emergency Management AgencyDepartment of DefenseFederal Reserve BoardDepartment of EnergyGeneral Services AdministrationDepartment of Health & Human ServicesJoint StaffDepartment of Homeland SecurityNational Aeronautics &Space AdministrationDepartment of InteriorNational Security AgencyDepartment of JusticeNational Telecommunications &Information AdministrationDepartment of StateNuclear Regulatory CommissionDepartment of the TreasuryOffice of the Director of National IntelligenceDepartment of TransportationUnited States Postal ServiceAT&TGlobal CrossingQwest Gov’t SolutionsAlcatel-LucentGlobalstarRaytheonAmericomHP Enterprise SvcSAICAPCOHughes Network SystemSAVVISArrowheadInmarsatSES World SkiesArtelINTELSATSIABoeingInternapSprintCenturyLinkIntradoTelePacific Comms.Cincinnati BellJuniper NetworkTime Warner CableCISCOLevel 3 Comms.T-MobileComcastLightSquaredTW TelecomComptelLockheed MartinTyco Comms.COXMotorolaUSA MobilityCSCNat’l Assn. BroadcastersUSTACTIANortel NetworksVerisignEutelsat AmericaNorthrop GrummanVerizonFair Point Comms.OPASTCOVerizon BusinessFrontierQualcommVerizon Wireless
5 NCS Priority Programs *272 Because the public communications network is often degraded or inoperable in times of crisis, the NCS has developed programs to ensure continuity of NS/EP communicationsGovernment Emergency Telecommunications Service (GETS) -- provides individual priority access to the public wireline networkWireless Priority Service (WPS) -- provides individual priority access to the public wireless networkTelecommunications Service Priority (TSP) -- establishes priority for the restoration and provisioning of critical NS/EP circuitsShared Resources High Frequency Radio Program (SHARES) - provides a single, interagency message handling system with no reliance on the public network*272Government and Industry Forums:COP: 23 D/A that evaluate current and future NS/EP programsNSTAC: executives of 30 major communications and network services corporations that provide advice to the President on NS/EP communication policyCritical programs: GETS, WPS, TSP, SHARESAnalytical capabilities:Network Design and Analysis Capability (NDAC), models the public switched network, identifies network vulnerabilities, test bed for emerging technologies, and performs scenario analysis for specific threatsAnalysis Response Team (ART) provides tailored analytical products to support decision making in advance of and during incidents of national significancePlans:NCS is the Sector Specific Agency for Communications (develops and implements the Sector Specific Plan)Future Technology: The Next Generation Networks is leading to a multitude of new communications services. As networks converge and evolve, they must continue to support NS/EP priority programs. NCS will leverage new technology to deliver innovative NS/EP communication services (e.g. priority Internet)
7 National Response Framework The National Response Framework (NRF) establishes a coordinated, comprehensive, national, all-hazards approach to domestic incident responsePresents guiding coordinating principles that enable Federal response partners to prepare for, respond to, and recover from Presidential declared disasters and emergencies - from the smallest to the largestEmergency Support Function (ESF) #2, Communications - NCS and FEMA are Primary Agencies
8 NCS ESF #2– MissionSupport restoration of the communications infrastructure:Facilitates the recovery of systems and applications from cyber attacksCoordinates Federal communications support to response efforts during incidents requiring a coordinated Federal response Support Federal agencies in procuring and coordinating National Security/Emergency Preparedness (NS/EP) communicationsProvides communications support to Federal, State, tribal, and local governments and first responders when their systems have been impactedProvides communications and information technology (IT) support to the Joint Field Office (JFO) and JFO field teams
10 Unclassified/For Official Use Only ESF #2 National TeamResponsible for coordinating ESF#2 response/recovery operations:Coordinate with Government and Industry to assess anticipated/actual damageCoordinates developing ESF#2 response/recovery operationsCoordinate with Federal Departments and Agency members to identify and prioritize national security and emergency preparedness (NS/EP) service requirementsConduct operational analysis of the telecommunications infrastructure in the impacted areaCoordinate priority telecommunication service programsUnclassified/For Official Use Only
11 NCC WatchMission: To assist in the initiation, coordination, restoration, and reconstitution of the NS/EP telecommunications services or facilities under all conditions, crises, or emergenciesSenior communications/IT analysts 24x7Provides technical, analytic, and liaison support to industry and governmentOperational arm of both the NCS and the Communications Information Sharing Analysis Center (ISAC)Member of the National Cybersecurity and Communications Integration Center (NCCIC) for combined cyber and comms WatchSituational Awareness, Alert and Warning functionsCoordinates government and private sector relationships and tools that provide situation assessment, awareness, response and recovery capabilitiesCoordinates with other Federal entities for cyber issues
12 Communications Analysis Response Team (ART) The ART provides coordinated, real-time analytic response.During all stages, from preparedness through response and recoveryRepresentatives come from NCC’s Operations Analysis team, the NCC Watch, the NCS Technology and Programs Branch, and the Federal Communications Commission (FCC)Has access to critical network information from the Federal government and private sector, for consistent analysis in an ever-changing threat environment
13 ESF#2 Regional Disaster Emergency Communications (DEC) Branch Responsible for:Coordinating State requests for Government (all levels) and commercial industry communications assetsAdvising the Federal Coordinating Officer (FCO) on ESF #2 regional and incident area NS/EP communications requirements, restoration activities, and prioritiesProviding tactical communications support to disaster response and public safety operationsAssisting industry partners with restoration of communications infrastructure, particularly in the areas of access, security and fuelUnclassified/For Official Use Only
15 Communications Industry: Emergency Preparations, Response, Recovery Kathryn CondelloVice-Chair, Communications ISACQwest Communications Representative to the NCC
16 Preparations Before Hurricane Huey Identifying and staging resourcesIdentification of staging locationsPortable GeneratorsCOWs/COLTS, SatCOLTsFuel vendors contactedGenerators pre-fueledEquipment and sparesDeployment of additional capacity and backup power to high priority sitesMajor thoroughfares/evacuation routesPublic Safety locationHigh priority locationsACCESS - FUEL - SECURITYThe event has been tracked and we have the benefit of foreknowledge to plan and take action to prepare for landfall.Resources – staff, fuel, equipment – are engaged to prepare. Generators and trucks are topped off with fuel. Go Kits are checked.GOVERNMENT CAN HELPACCESS REQUIREMENTWhat information do we need to prepare work letters, ID required, etc.Prepared in advance can save valuable time for restoration.
17 ACCESS - FUEL - SECURITY Situation OverviewHurricane Huey makes landfall - Virginia, DC, and MarylandExtensive impact to telecommunicationsWirelineCableCellularPowerCentral officeCable routeCell towerFloodingACCESS - FUEL - SECURITYInitial damage sustained –Physical damage to facilities and structuresCircuit outagesPower outagesImpact will grow over the first few days then begin to subside as restoration of power and infrastructure proceed.Flooding of low lying areas will impact service and restoration efforts.
18 ACCESS - FUEL - SECURITY As the Sky Clears….Converge assets into primary staging areaPower outages critical factorDebris cleanup, tree removal, off for safetyEvaluate resource needsAccessCoordinate with government - restricted areasCurfewsFuelSecurityACCESS - FUEL - SECURITYPower outages potentially grow due to accidental damage during debris removal, tree removal, fuel supply running out, and potentially for safety reasons where there are gas leaks or lines on the ground.Restoration crews will gather in centralized areas to stage assets, supplies, and staff. Government can help with Access to the site by authorized staff, access for getting Fuel to the site, assistance with getting to and from repair sites during curfews maximizing available time for repairs.
19 ACCESS - FUEL - SECURITY Hours Post LandfallData and voice traffic congestionWirelineTraffic controlled into affected areasGETS – Government Emergency Telecomm ServiceWirelessStructural, power, backhaulWPS – Wireless Priority ServiceSatellitePre-existing contractsAvailable capacity – mediaCableFacility, last mile damageTSP – Telecommunications Service PriorityACCESS - FUEL - SECURITYNetwork traffic may be impacted by outages and increased volume, requiring management techniques to be utilized for traffic into affected areas.Utilizing priority processes/products – GETS and WPS – are available and should be utilized.Satellite traffic with pre-existing contracts should be unaffected, unless physical damage to ground assets is encountered.Incremental satellite use typically is consumed quickly by the media.Cable – TSP – Cable, Wireline and wireless – priority services – preferential treatment to add new lines or have lines restored.
20 48 - 72 Hours Post Landfall (cont.) Situation StatusDisaster Information Reporting System (DIRS)States – EOC and JFOPrioritizationAccess control plansInclude contractorsFuel supply coordination considering communicationsas CIKRSecure environment for repair crewACCESS - FUEL - SECURITYInformation on availability and restoration will flow through existing processes – e.g. DIRS.States utilize the Emergency Operations Center and Joint Field Office for information and coordinationAccess for restoration crew very importantCredential acceptance by access control bodiesNot just badged employees, also authorized 3rd partiesConsistencyCurfewsFuel trucks granted priority access.Long term- if fuel supplies become constrained communications need consideration as a CIKR.Secure environment for repair personnel so they can complete work.
22 Federal Communications Commission Government-Industry Partnerships in Communications Response and Recovery after Disasters
23 Government-Industry Partnerships Partnership with the NCS and FEMA for:ESF #2 SupportSituation ReportingSpectrum ManagementTraining and ExercisesPartnership with Industry/State, Tribal, and Local officials for:Waivers/Special Temporary AuthorityStatus Reporting (Disaster Information Reporting System)Partnership with Industry/Private Sector for:Logistical Coordination
24 Government-Industry Partnerships Clearinghouse website (for best practices, lessons learned, and plans) atGuidelines website for Emergency Planning atRichard D. LeeAssociate Bureau Chief for National and Homeland SecurityPublic Safety and Homeland Security BureauFederal Communications Commission(office)(cell)
25 Disaster Emergency Communications Division Mobile Emergency Response SupportIAEMNovember, 2011FEMA
26 MERS MissionDeploy, install, operate, maintain, and protect telecommunications, logistics, and operations assets in support of planned special events and in response to all-hazards disasters assisting the federal, state, tribal, and local response personnel to minimize the suffering and disruption of the American people.22
27 MERS Operating Locations MAYNARDMERSDENVERMERSBOTHELLMERS FREDERICKMobile Emergency Response SupportResponse capability consisting of a flexible mix of vehicles and resources designed to meet all hazards and national security emergency requirements - telecommunications, operations, logistics, life support and power generation.MERSTHOMASVILLEMERSDENTON
28 Concept of OperationsIncident Response Teams are alerted and deployed by DHS/FEMA leadership for natural and man-made Incidents, planned events, and Incidents of National Significance;Teams deploy with small, medium, and/or heavy voice, video, and data communications packages;Teams collect, report, and provide situational awareness to the NRCC in response to priority information requirements;Teams support Federal and State communications requirements and enable First Responders and/or Incident Commanders.
29 Team Communications Packages Frequency of Occurrence Scope of NCCC“Small Package”“Medium Package”“Large Package”Incident ManagementCommunications TeamsMultiple MERS Dets inCoordinated ResponseIncident ManagementTeam MembersIncident ManagementCommunications TeamMembers(TelecommunicationsSupport Personnel)CatastrophicLoss of Life/Property DamageMultiple LossOf Life/SignificantPropertySmall/DamageNon secure voiceSecure voiceNon secure dataSecure dataVideoCommand Vehicle:ExcursionLevel of DevastationIncident ResponseVehicle: 5Portable Ku BandTactical cellularGateway devicesCrossband devicesAir-to-groundPortable LMRRepeatersIridiumINMARSATMSV G2BGANCell PhoneQSEC 2700LaptopBGANAircraft:C-17, C-5A, C-130Daily UseLow Intensity EventCatastrophic EventFrequency of Occurrence
30 Technologies Means and Modes Land Mobile Radio (LMR) WIFI Very High Frequency (VHF)Ultra High Frequency (UHF)700/800 MHzHigh Frequency (HF)Satellite SystemsWIFIWIMAXMeshed GatewaysRouter/SwitchesCross band devicesMicrowave SystemsLTE (Future)
31 Wide Area Interoperability Initial DeploymentLocal First Responders Interface (Police, Fire, EMS)National Guard (State)National Urban Search and Rescue (US&R)U.S. Coast Guard (Search and Rescue)National Disaster Medical System (NDMS)Incident Management Assistants Teams (IMAT)ESF PartnersOther Specialized Teams5-Channel TrunkNetworkUHFCrossband DeviceInterfacesAnalogDigitalTrunkedVHF
32 Readiness Exercises Focus on Interoperability and Systems Access PARTICIPANTSLocal Fire, Police and EMSNDMS and US&R CommunicationsMERS DetachmentsCustoms and Border ProtectionNational GuardDHS Command CentersDepartment of Defense
33 ConclusionsMERS is a highly capable organization with the skill and experience to rapidly provide disaster support services across the full spectrum of National planning scenarios;It is flexible enough to integrate new technologies to satisfy customer diverse demand for command, control, and communications during catastrophic incidents;DEC advancements in the areas discussed promise to strengthen tactical support to first responder capabilities across the nation;Many of the challenges that the responders face do not lend themselves to technological solutions – they must be accompanied by broader changes in management, organization and policy.
34 For further information, please contact Charlie Hoffman Chief, Tactical Emergency Communications Branch Disaster Emergency Communications Division 500 C Street, SW Washington, DC (202) Fax (202)