23,000 Employees Said 37% clear understanding of org. goals 1:5enthusiastic about goals 1:5connect their task to team/org goals 15% org enables them to achieve goal 20% trust the org. they work for Stephen Covey
Soccer Team 4/11 know which goal is theirs 2/11 care 2/11 know what position they play & what they are supposed to do 9/11 competing against their own team Only 2 are trying to score w/out the help of their team Seephen Covey
“If you want a plan implemented, a company organized, work redesigned or many problems solved at once, get as many key stakeholders as possible in one room and ask them to work on the task together. Use a wide-angle lens. Help people find meaning in their workplace. It’s not the ‘best way’ …it’s quite simply the only way.” Marvin Weisbord, Productive Workplaces
Home sweet home Those darn leaves!!! I’ve got to go! Lightning! Ode to a tree’ The Art of Perspective
Global Leader Study “events, opportunities and threats aren't just coming at us faster or with less predictability; they are converging and influencing each other to create entirely unique situations.” Sam Palmisano, Chairman of IBM
79% anticipate more complexity ahead Innovation & creativity are the most important leadership qualities We must take more calculated risks, find new ideas and keep innovating We must create solutions with our customers (internal and external) and integrate them into our core processes Global Leader Study
The Ceiling of Complexity Growth occurs in stages. Within each stage there comes to a point where it’s not possible to base further growth upon existing knowledge, skills, attitudes, structures, staffing, money, procedures, technology...
Learning Fear Opportunity Excitement Exhaustion SEIU 1000
A leader is a person you’d follow into a place that you wouldn’t go to by yourself
“Passion is what motivates others to join you in pursuit of your great dream. It is a product of the heart. With passion you overcome insurmountable odds and obstacles - you become unstoppable.” Andy Andrews, The Noticer
We Thrive on Learning The brain is hardwired to enable routine but it has an innate desire to create novel connections Ask questions to stimulate learning When we ‘learn’ the brain releases neurotransmitters like adrenaline: we get a RUSH Insight is personal and measurable; hardwire with repeated attention The brain is hardwired to enable routine but it has an innate desire to create novel connections Ask questions to stimulate learning When we ‘learn’ the brain releases neurotransmitters like adrenaline: we get a RUSH Insight is personal and measurable; hardwire with repeated attention
Loyalty to the past is a treacherous thing in a world of rapid change
“An organization is a system, with a logic of it’s own, and all the weight of tradition and inertia. The deck is stacked in favor of the tried and proven way of doing things and against the taking of risks and striking out in a new direction.” John D. Rockefeller III
Survival… Pain Fear Getting by Past/presentfocus
Change Enemy #1 Delusional optimism: Seeing the world through rose colored glasses
The Neuroscience of Change Focus is power: the act of paying attention creates chemical and physical changes Expectations shape reality Repeated, purposeful and focused attention leads to long-lasting change David Rock & Jeffrey Schwartz, The Neuroscience of Leadership
Lily Tomlin In Search of Intelligent Life in the Universe All my life I wanted to be somebody. Now I see I should have been more specific.
The words that we use to describe our reality prescribe our reaction to that reality. David Crombie
☞ We aren’t looking ☞ We are looking at other things ☞ We construct limited and linear models to keep things simple ☞ The 80/20 rule: simple or overwhelmed ☞ We edit out the salient features ☞ Can’t consciously change Why We Miss Things
Adapting to Change 40% 30% 20% 10% 0 Innovators 3% Early Adaptors 12% Early Majority 35% Late Majority 35% Laggers 15%
Change Resistance? What looks like resistance may be a lack of clarity, exhaustion, threat or the situation. Don’t assume the reason and don’t take it personally.
Awaken Creativity New ideas daily Try “3”; try “7” Be opportunistic Get multiple perspectives
“The ability to constructively face the tensions of opposing ideas, and, instead of choosing one at the expense of the other, generate creative resolution in the form of a new idea that contains elements of the opposing ideas, but is superior to each.” Roger Martin, The Opposable Mind
Integrative Thinking Take a broad view of what might be important - scan Search for creative resolution of tension rather than accept unpleasant trade offs Complexity is messy and it can lead to better decisions Roger Martin The Opposable Mind
Don’t settle for either/or solutions: become an “and” organization Engage a broad range of perspectives Be a “can-do” thinker Don’t get rule-bound Creation Not Compromise
Need for Safety Brain only has friends or foes: different circuit for each Changing a pattern/process activates a threat response Threats zap energy & decrease productivity, accuracy & focus Brain only has friends or foes: different circuit for each Changing a pattern/process activates a threat response Threats zap energy & decrease productivity, accuracy & focus
Connect for Results The tougher the sell…the tighter the intimate human bond must be
Engagement: When a person feels a heightened sense of emotional connection – a connection that influences the person to exert greater discretionary effort to the see results. The Conference Board of Canada
Keep People Engaged Curiosity arises from gaps in knowledge The simple act of committing to an answer makes people more engaged & curious If we believe we know the answer, we don’t keep looking
What to let go of? Stuff in the basement Binders that you never read Routines The “to do” list Commitments you can’t keep More than 3/5 goals ‣ Fears ‣ Excuses ‣ Attitudes that get in your way ‣ The good old days ‣ Destructive relationships ‣ Please add your own
Stay Agile Stretch, train, get a coach Follow your passion Stay strategic Mentor, inspire, coach others Listen Question, challenge, let go Never give up…
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