1. 1 Francisco García Morán European Commission – DG Informatics Cordoba, September 2011

2. 2 Background EU 2020 Digital Agenda for Europe eGov Action Plan Examples Large Scale Pilots ISA

3. 3 3 Background

4. 4 The EU and its institutional setup primary legislation  The EU is the result of a number of international Treaties since the ’50s (end of World War II) (  primary legislation)  A unique economic and political partnership between 27 democratic European countries aimed at: Creating an ever closer union among the peoples of Europe  With decisions taken as closely as possible to the citizens Achieving peace, prosperity and freedom for the citizens in a fairer and safer world secondary legislation Through its competences in a large number of areas, exercised through secondary legislation (which prevails over national law)  To achieve these aims, the Treaties set up a number of EU Institutions, Agencies and Other Bodies (EUIs): A “core” of 7 Institutions based in Brussels / Luxembourg / Strasbourg / Frankfurt Various layers of other types of EUIs (40-80 depending on how they are counted !) scattered throughout the 27 Member States Supranational character of the EU: the Commission is the “engine” behind European integration.

5. 5 Customs Union Competition Monetary Marine ressources Commercial policy International agreements (AETR) Human Health Industry Culture Tourism Education, vocational training, youth and sport Civil protection Administrative cooperation internal market social cohesion agriculture and fisheries (except where exclusive) environment consumer protection transport trans-European networks energy freedom, security and justice public health research and technological development space development cooperation humanitarian aid SUPPORT ACTIONS EXCLUSIVE COMPETENCES SHARED COMPETENCES EU Policies (Lisbon Treaty)

6. 6 Challenges ahead !

7. 7 7

8. 8 Digital Single Market Interoperability and standards Trust and security Very fast Internet Research and innovation Enhancing e- skills ICT for social challenges “Every European Digital” Neelie Kroes Digital Single Market Interoper. & standards Trust & security Very fast Internet Research & Innovation Enhancing e-skills ICT for social challenges

9. 9 To whom? Patients Consumers Workers Doctors SMEs Artists Authors Musicians Environment Researchers Elderly Disabled

10. 10 101 actions31 legal proposals How?

11. 11 Interoperability and standards Recognize and create more and better standards in Europe Make better use of these standards Ensure interoperability even in absence of standards

12. 12 Trust and security Identify theft / cybercrimePrivacy concerns / spamLow trust = low use

13. 13 ICT for social challenges 50% EU citizens use eGov 100% MS have online x-border pulic services EU citizens access eHealth online

14. 14 Targets (by 2015) 50% of citizens will have used eGovernment services (42% in 2010) 80% of businesses will have used eGovernment services (75% in 2010) A number of key cross-border services will be available on-line Other targets will be set with MS during the lifetime of the AP

15. 15 eGov Action Plan

16. 16 Single Market Efficiency and Effectiveness Pre-conditions User driven services User driven services Transparency Involvement in policy Business mobility Business mobility Citizens mobility Citizens mobility Cross-border services Cross-border services Administrative burden Administrative burden Organisational Processes Organisational Processes Green Government Green Government Key enablers Interoperability Innovative eGovernment Innovative eGovernment Reuse of Public Sector Information Reuse of Public Sector Information 15 Dec 2010: Adoption of the eGovernment Action Plan 2011-2015 4 Political Priorities – 14 priority areas – 40 Actions Based on Malmö Declaration Collaboration User empowerment

17. 17 Priorities User empowerment Internal market Efficiency & effectiveness Pre-conditions

18. 18 From policy to action DAE CIP-PSP Other funding Legislation

19. 19 eGov in DAE (1) ICT for social challenges Decision on mutual recognition of eID and eAuthentication across EU proposed by 2012 Seamless cross-border public services (CIP & ISA) Implement eEnvironment services White Paper on interconnection of eProcurement capacity eCommission 2011-2015 Action Plan Fully interoperable eGovernment services Points of Single Contact functioning as fully fledged eGovernment centres Common list of key cross- border public services (2011)

20. 20 eGov in DAE (2) Digital Single Market Interoperability and standards Enhancing e-skills Research and innovation Revision of the Directive on Re-use of Public Sector Information Revision of the eSignature Directive Adopt a European Interoperability Strategy and Framework Make sure public sector websites are fully accessible by 2015 Implement EIF Implement Malmö & Granada declarationsc

21. Preparation of the Action Plan Adoption by Commission From the Malmö Ministerial Declaration to the European eGovernment Action Plan DecOctSepAugJulyJuneAprilMarchFebJanMayNov Preparation of Action Plan Consultations with Member states and stakeholders, study and survey Council conclusions

22. 22 The European eGovernment Action Plan 2011-2015 Provides a comprehensive set of actions to implement the ambitious vision agreed by EU Ministers in Malmö (Malmö Declaration), November 2009 Developed in close cooperation with Member States Builds on the success of the previous Action Plan 2006-2010 Firmly embedded in the DAE

23. 23 Types of actions Member States European Commission Actions Lead & Provide resources Support & Coordinate Work together (cross-border public services) Enabling conditions Lead

24. 201120122013201420152010 Collaborative Production of Services Re-use of Public Sector Information Improvement of Transparency Involvement of Citizens and Businesses in Policy Seamless Service for Businesses Personal Mobility EU-wide implementation of cross-border services and new services Improving Organisation Process Reduction of Administrative Burdens Green Government Open Specifications and Interoperability Key Enablers Innovative eGovernment Services designed around users needs and Inclusive Services Governance Priorities and Actions 2.4 Pre- conditions for developing eGovernment 2.3 Efficiency and Effectiveness of Governments and Administrations 2.2 Internal Market 2.1 User Empowerment European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions P2.1.1 P2.1.2 P2.1.3 P2.1.4 P2.1.5 P2.2.1 P2.2.2 P2.2.3 P2.3.1 P2.3.2 P2.3.3 P2.4.1 P2.4.2 P2.4.3

25. eGov Action Plan 4 priorities DAE, 8 pillars 101 actions User empowerment Single Market Efficiency and Effectiveness Pre-conditions Digital Single Market Interoperability and Standards Trust and Security Fast and ultra fast internet access Research and innovation Digital literacy, skills and inclusion ICT-enabled benefits for EU society - eGovernment- International aspects adopted May 2010 40 actions adopted Dec 2010 14 actions eGov in the Digital Agenda for Europe

26. Digital Single Market (P1) Interoperability and Standards (P2) Digital literacy, skills and inclusion (P6) ICT-enabled benefits for EU society (P7) eGovernment in the Digital Agenda for Europe DAE vs eGov Action Plan Single Market 10 Actions Efficiency and Effectiveness 7 Actions Pre-conditions 9 Actions User empowerment 14 Actions 3 Revision of the Directive on Re-use of Public Sector Information (PSI) 8 8Revision of the eSignature Directive35 24Adopt a European Interoperability Strategy and Framework32 26Implement the European Interoperability Framework (MS)34 27Implement Interop. Malmö and Granada Declarations (MS)34 64Ensure full accessibility of public sector websites by 20151 83eID and eAuthentication: decision on mutual recognition35 84Seamless cross-border public services (CIP & ISA)36 86Implement cross border eEnvironment services17 87White Paper on interconnection of eProcurement capacity24 88eCommission 2011-2015 Plan27 89Fully interoperable eGovernment services (MS) 17 22 90 Points of Single Contact functioning as fully fledged eGovernment centres (MS) 18 91Common list of key cross-border public services (MS)22

27. 27 Empowering Citizens and Businesses User-centric and inclusive services 2011-2013: The EC will support MS in developing eGov services designed around user needs and in ensuring inclusiveness and accessibility by: agreeing common targets and evaluation criteria with the MS organising exchange of expertise at national, regional or local level to support additional take-up supporting effective and concrete accessibility solutions 2013: MS will develop personalised online services, including functions such as monitoring progress of transactions with public administrations.

28. 28 Empowering Citizens and Businesses Collaborative production of services  2011: Based on a study, the EC will assess how to involve users actively in design and production of eGovernment services and further elaborate recommendations / guidelines with and for the Member States.  2011-13: The EC will facilitate exchanges experience and agree MS on common targets for the roll out collaborative services.

29. 29 Empowering Citizens and Businesses Re-use of Public Sector Information  2011: MS will agree on a common set of PSI re-use indicators. 2011: The EC will assess to what extent open data catalogues and/or PSI portals have been developed and implemented by MS. 2011-2013: EC will facilitate exchange of good practice and awareness-raising activities and will adopt its own internal PSI re-use strategy based on a review of the PSI Decision. 2011-2012: EC will review the PSI Directive, as indicated in the Digital Agenda for Europe, and will consider a strategy for European PSI.

30. 30 Empowering Citizens and Businesses Improvement of transparency  2011: EC & MS set common voluntary transparency targets and exchange experience. 2013: MS & EC will provide online access to information on government laws and regulations, policies and finance. 2014: In accordance with Data Protection Directive MS will enable citizens to have electronic access to their personal data when available electronically and will inform them electronically whenever such data are being processed by automatic means

31. 31 Empowering Citizens and Businesses Involve citizens and businesses in policy making  2011: EC & MS will develop the electronic service to support ‘citizens initiatives’ 2011: EC will assess existing research projects and launch new ones under the ‘ICT for Governance and Policy Modelling’ objective of the 2011-2012 FP7 Work Programme and ensure further exchanges of knowledge and best practice. 2011-2015: MS & EC &other representative institutions such as parliaments should develop services that involve stakeholders in public debates and decision- making processes building on pilots

32. 32 Strengthening the Internal Market Seamless Services for Businesses  2011: MS & EC will assess PEPPOL and SPOCS and ensure sustainable follow up. 2011: EC to issue a White Paper on practical steps to inter-connect eProcurement across the internal market. 2012-2014: MS to roll out cross-border services based on the results of PEPPOL and SPOCS. 2013: MS to ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive

33. 33 Strengthening the Internal Market 2 Personal Mobility  2012-2014: EC to support exchange of best practice and coordinate efforts of MS to jointly develop and set up interoperable eDelivery services. 2015: MS to provide cross-border and interoperable eDelivery services for citizens, so that they can study, work, reside, retire anywhere in the EU

34. 34 Strengthening the Internal Market EU-wide implementation of cross-border services  2011: EC to conduct study with MS on demand for cross- border services and assess the organisational, legal, technical and semantic barriers. 2011: MS to agree on a number of key cross-border public services to be rolled out between 2012 and 2015 2012-2015: EC to support and coordinate efforts of MS to roll out Large Scale Pilot projects and to start new ones, while encouraging coordination and re-use of results and solutions between them. 2012-2015: EC to work with MS and stakeholders to implement cross-border eEnvironment services.

35. 35 Efficiency and Effectiveness Improving organisational processes  2011: EC to facilitate exchange of experience, encouraging re-use of successful solutions and applications and exploring new approaches to support the MS in improving organisational processes. 2011-2012: EC to transform ePractice.eu into an effective exchange and information tool for eGov practitioners 2011-2015: EC to implement eCommission Action Plan for 2011-2015, including full eprocurement, a public sector information strategy and a transparency policy 2013: EC in close cooperation with MS to set up a programme for staff exchanges between administrations

36. 36 Efficiency and Effectiveness Reduction of Administrative burdens  2011-2013: EC to organise with MS exchange of experience on the implementation of the 'once-only' registration principle and conduct a cost-benefit analysis and design a roadmap for further implementation. Green Government  2012: EC study on the potential of eGovernment to reduce carbon footprint of government 2013: MS to develop and agree indicators for measuring the reduction of the carbon footprint of their administrations as a result of eGovernment

37. 37 Pre-conditions for developing eGovernment Open Specifications and Interoperability  2011-2015: EC (ISA programme) put into action the EIF and EIS 2012 EC to organise exchange of expertise and promote the re-use and sharing of solutions to implement interoperable eGovernment services. 2013: MS to align their national interoperability frameworks to the EIF

38. 38 Pre-conditions for developing eGovernment Key enablers  2011: EC to propose revision of the eSignature Directive with a view to providing a legal framework for cross- border recognition and interoperability of secure eAuthentication systems. 2012: EC Decision on mutual recognition of eIdentification and eAuthentication across the EU 2012-2014: MS should apply and roll out the eID solutions, based on the results of STORK and other eID-related projects.

39. 39 Pre-conditions for developing eGovernment Innovative eGovernment  2011: EC study and recommend action on how to apply emerging technologies and paradigms (such as SOA and clouds of public services) in the public sector. 2011: EC to launch activities under the CIP programme to support administrations to pilot the upgrade to IPv6. 2012: EC to launch pilots to show how public administrations can deliver eGovernment services in a more flexible and efficient way by using innovative architecture and technologies.

40. 40 Governance 2011: EC to set up High-Level Expert Group of Member States representatives 2012: MS to inform EC and the High-Level Expert Group how the political priorities of the Ministerial Declaration have been or will be reflected in their eGovernment strategies. 2013: MS will have incorporated the political priorities of the Malmö Declaration in their strategies. 2013: Action Plan will be evaluated and the findings used to update the Action Plan. 2015: MS will inform EC and the High-Level Expert Group how the political priorities of the Malmö Declaration have been achieved.

41. 41 European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions Different stakeholders: Implementation Plan

42. 201120122013201420152010 Study on open data and/or PSI portals development and implementation by MS Common set of PSI re-use indicators 2.1.3 Re-use of Public Sector Information (PSI) European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions Exchange of good practice and awareness-raising activities, adoption of an internal PSI strategy Review of the PSI Directive 2.1 User Empowerment (1/2) 2.1.2 Colaborative Production of Services Exchange of knowledge and expertise, agreement on common targets for the roll out of collaborative services Assessment and recommendations on involving users in design and production of eGovernment services 2.1.1 Services designed around users needs and Inclusive Services Development of personalised online services Support MS in developing eGovernment services Common target and evaluation criteria Exchanges of valuable experience at national, regional or local level to support additional take-up Support on accessibility solutions through demonstration Action 1 Act. 2 Action 3 Action 4 A5 A6 A 7 A8

43. 201120122013201420152010 2.1.5 Involvement of Citizens and Businesses in Policy 2.1.4 Improvement of Transparency European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions Development of services involving stakeholders in public debates and decision-making processes Assessment of existing research projects and launch of new ones uneder the objective 5.6 of the FP7-WP20011-12 Development of the electronic service to support ‘citizens initiatives’ Information and electronic access on personal data hold by Member States Set common voluntary transparency targets and exchange of available experiences Online access to information on government laws and regulations, policies and finance 2.1 User Empowerment (2/2) A9 A10 A11 A12 A13 A14

44. 201120122013201420152010 White paper on practical steps to inter-connect eProcurement capacity across the internal market Outcomes assessments of PEPPOL and SPOCS 2.2 Internal Market 2.2.3 EU-wide implementation of cross-border services and new services 2.2.2 Personal Mobility 2.2.1 Seamless Service for Businesses European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions Implementation of cross- border eEnvironment services Roll out Large Scale Pilot projects and start new ones, coordination and re- use of results & solutions Agreement on key cross- border public services Study of the demand for cross-border services, assessment of the organisational, legal, technical and semantic barriers Supervision of the exchanges of best practice, coordination of the efforts for development of eDelivery services Cross-border and interoperable eDelivery services for citizens Roll out cross-order services based on the results of PEPPOL and SPOCS ‘Second generation’ of points of single contact A15 A16 A17 A18 Action 19 A20 Action 21 A22 A23 A24

45. 201120122013201420152010 Transformation of ePractice.eu in experience exchange and information tool Facilitate exchanges of experience, successful solutions and applications, exploring new approaches improving organisation process 2.3 Efficienty and Effectiveness of Governments and Administrations 2.3.3 Green eGovernment 2.3.2 Reduction of Administrative Burdens 2.3.1 Improving Organisation Process European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions Indicators and evaluation procedures for measuring the reduction of the carbon footprint thanks to eGovernment services Study on eGovernment potential to reduce carbon footprint Sharing of experiences on implementation of the ‘once-only’ registration principle and on electronics procedures and communications, cost- benefit analysis and roadmap design Implementation of the eCommission Action Plan for 2011-2015 Programme for staff exchanges between MS’s administrations Action 25 A26 A27 A28 Action 29 A30 Action 31

46. 201120122013201420152010 Exchanges of expertises, promotions of the re-use and sharing solution to implement interoperable eGovernement services Put into action the European Interoperability Framework (EIF) and the European Interoperability Strategy (EIS) 2.4 Pre-conditions for developing eGovernment 2.4.3 Innovative eGovernment 2.4.2 Key Enablers 2.4.1 Open Specifications and Interoperability European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions Pilot projects for innovative architecture and technologies in eGov CIP programme to upgrade IPv6 on a large scale Apply emerging technologies and paradigms in public sector Apply and roll out the eID solutions Revision of the eSignature Directive for cross-border recognition and interoperability of secure eAuthentification systems Decision to ensure mutual recognition of eIdentification and eAuthentification Alignment of national interoperability frameworks to the EIF Action 32 Action 33 A34 Action 35 A36 A37 A38 A39 A40

47. 201120122013201420152010 Reflection in the Member States national eGovernment Strategies of the Malmö Ministerial Declaration’s political priorities Establish and mandate a High-Level Group of MS’s representatives European Commission Actions Members States Actions European Commission + European Council + European Parliament Actions European Commission + Members States Actions 3 Governance Incorporation of the political prioritues of the Malmö Declaration in national eGovernment strategies Evaluation and updates of the eGovernment Action Plan Achievement report of the implementation of the political priorites

48. 48

49. 49 Digital Agenda Interoperability Actions The Commission will […] “Promote interoperability by adopting in 2010 European Interoperability Strategy European Interoperability Framework” Member States should […] “Apply the European Interoperability Framework at national level by 2013 Implement commitments on interoperability and standards in the Malmö and Granada Declarations by 2013”

50. 50 Interactions > Interoperability

51. 51 Interoperability Solutions for Public Administrations

52. 52 EIS clusters Trusted Info Exchange IOP architectureICT implications Accompanying measures IOP awareness Best practices

53. 53 EIF: 12 Underlying principles The first sets the frame for community action in the area of European Public Services Subsidiarity and Proportionality The next group reflect generic user needs and expectations User Centricity, Inclusion and Accessibility, Security and Privacy, Multilingualism, Administrative Simplification, Transparency, Preservation of Information The last group provides a foundation for collaboration between public administrations Openness, Reusability, Technological Neutrality and Adaptability, Effectiveness and Efficiency

54. 54 Avoiding the NIH syndrome…. To share good practices and knowledge within the eGovernment community To promote sharing and re-use of ICT solutions (sharing of code) To stimulate the creation and exchange of semantic assets “Reinventing the wheel” Our solution: enhancing the awareness / knowledge of problems in 3 areas (future: 1 platform)

55. 55 eGov in the EU. Status

56. 56 DAE Status - eGov

57. 57 http://ec.europa.eu/information_so ciety/activities/egovernment/action _plan_2011_2015/index_en.htm

58. 58 Some Examples

59. 59 LSP

60. 60 ICT PSP Large Scale Pilots General Rules Create service operations between cooperating Member States in the context of agreed policy priorities Delivering x-border public services to citizens and businesses Driven by the participating countries (national administrations) 3 years, 1 year operational phase Creating common specifications Results are made public and freely available Scalalibility and sustainability plans Funding: 50% of costs to achieve interoperability

61. 61 What should the pilot look like? Starting Specs Development Operating and Testing Final Specs “Technical” Consortium Wide EU Wide Reference Group Industrial Monitoring Group

62. 62 Current status of the LSPs Interoperable electronic procurement Electronic Identity Patient Summary/ePrescribing Business mobility eJustice Total Budget 30.8M€ 14 partners 8 countries Total Budget 26M€ 32 partners 14 countries Total Budget 23M€ 47 partners 23 countries Total Budget 24M€ 33 partners 16 countries Total Budget 14M€ 17 partners 14 countries

63. 63 Project Mgt IT industry (software et services) Industry associations Contracting Authorities Standardization bodies European Commission Other large scale pilots Suppliers (esp.SMEs) Beneficiaries Business Processes & Infrastructure PEPPOL Beneficiary influenced Awareness

64. 64 Network PEPPOL consortium PEPPOL consortium (represented by region) Reference group

65. 65 Secure Identity Across Borders Linked Goal: Simplify administrative formalities by providing secure online access to public services across EU borders Mission: Develop and test common specifications for secure and mutual recognition of national electronic identity (eID) between participating countries

66. 66 Member States/EEA - STORK Member States Ref Group Candidate Countries Network

67. 67 European Patients Smart Open Services Goal: Develop a practical eHealth framework and ICT infrastructure that will enable secure access to patient health information, particularly with respect to a basic patient summary and ePrescription, between European healthcare systems”

68. 68 Network

69. 69 Simple Procedures Online for Cross-border Services Goal: provide seamless electronic procedures by building cross- border solutions based on your country’s existing systems It will create IOP between Single Points of Contact What will it bring? Administrative simplification and modernization Increased transparency & better online services Greater business opportunities in public sector Product innovation (open specifications and software) Stimulating demand for IT products and services

70. 70 Network

71. 71 SPOCS

72. 72 E-Codex Goal: Improve the cross-border access of citizens and businesses to legal means in Europe as well as to improve the interoperability between legal authorities within the EU. How: Implement EU legal framework & e-Justice AP IOP between national judicial systems Efficency & effective processing of x-border proceedings Contribute to safer environment Modernize judicial systems Increase collaboration & exchange

73. 73 Large Scale Pilots – Interaction eDelivery eSafe Company Dossier Citizen ID Company ID eSignature Privacy Transport Infrastructure eDoc Containers eID legal entities Visible Digital Signatures Syndication, eDirectories

74. 74 EIF: Public Services Conceptual Model

75. 75 e-Prior Customer [Purchase to Pay business process] Supplier [Order to Cash business process] Invoice control Invoice payment Payments Order processing Billing Invoice Purchase Order Customer request Quotation RequisitionApproval Request Catalogue Goods receipt Receipt Pre-Awarding (planned) NotificationSubmissionAwarding Post-Awarding Catalogue Request Order Invoice Quotation Receipt Contract

76. 76 ePrior evolution: e-Trust Ex Business specific servicesToolbox servicesSecurity support Infrastructure services Procurement e-PRIOR Legis- lation support e-GREFFE Compe- tition e-COMP Submit Bundle Document status Document inbox Query document Retrieve document View document Internal Communication ServicesLoggingPrivacy & Security Services Monitoring Document Validation & Business Rules Engine Service workflow & Orchestrati on Engine Document Rendering & Transformat ion Engine Document Archiving Routing Engine Binaries e-TrustEx data exchange platform e-TrustEx GUI CIP Gateway (e.g. PEPPOL Access Point)

77. 77 Studies Interop Architecture Base registries Catalogue of services 1 st : common vision for a European IOP Architecture for European Public Services for an European IOP Infrastructure 2 nd : Implementation plan and guidelines formulate recommendation on facilitating data exchange between administrations in different MS with the aim of fostering cross border public service delivery. Elaborate common definition and assess the feasibility and impact of a common A2A Catalogue of Services.

78. 78 IF YOU ALWAYS DO WHAT YOU ALWAYS DID, YOU ALWAYS GET WHAT YOU ALWAYS GOT

79. 79 Thank you http://ec.europa.eu/digital-agenda