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Lloyds Register Quality Assurance Indonesia LRQA Client Gathering 29 January 2009 JW Marriott- Jakarta Raj Gungaram – President Director PT Lloyds Register.

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Presentation on theme: "Lloyds Register Quality Assurance Indonesia LRQA Client Gathering 29 January 2009 JW Marriott- Jakarta Raj Gungaram – President Director PT Lloyds Register."— Presentation transcript:

1 Lloyds Register Quality Assurance Indonesia LRQA Client Gathering 29 January 2009 JW Marriott- Jakarta Raj Gungaram – President Director PT Lloyds Register Indonesia

2 Lloyds Register Quality Assurance Indonesia Presented by Mr Erisman Soediman Technical Manager LRQA Indonesia

3 Time line What ISO – IAF was saying? Quick Reference The changes What happens next? Lloyds Register Quality Assurance Indonesia

4 Time Line This was issued on 14 th November 2008 Lloyds Register Quality Assurance Indonesia

5 In a recent announcement Ref 1152 dated 20 Aug 2008, a Joint IAF-ISO Communiqué was published: Lloyds Register Quality Assurance Indonesia ISO 9001:2008 does not contain any new requirements

6 Lloyds Register Quality Assurance Indonesia Quick Reference Refer to Annex B (informative) Changes between ISO 9001:2000 and ISO 9001:2008

7 Annex B (Informative) Changes between ISO 9001:2000 and ISO 9001:2008 Table B.1 Changes between ISO 9001:2000 and ISO 9001:2008 ISO 9001:2000 Clause No. Paragraph/ Figure/ Table/ Note Addition (A) or Deletion (D) Amended text (ISO 9001:2008) 4.2.3Bullet f)Af) to ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled, and 4.2.4Para 1D + ARecords shall be established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled. Records shall remain legible, readily identifiable and retrievable. The organization shall establish a documented procedure shall be established to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of records. Records shall remain legible, readily identifiable and retrievable Bullet e)De) Records required by this International Standard (see 4.2.4).

8 Lloyds Register Quality Assurance Indonesia The changes

9 ISO 9001 – 2008 Changes Summary Of Changes The changes are minimal and mainly comprise: Rewording of the text with no impact on LRQA/Company Interpretation Rewording to provide consistency of terminology between certification standards Clarification of approach / application Subtle changes that may have some implication on LRQA clients

10 ISO 9001 – 2008 Changes Rewording of the text Example Para 3. - Identification and traceability Used to be: Where traceability is a requirement, the organisation shall control and record the unique identification of the product Now reads: Where traceability is a requirement, the organisation shall control the unique identification of the product and maintain records

11 ISO 9001 – 2008 Changes Rewording of the text Example 8.3 Para 1 st Paragraph, 2 nd sentence relating to requirement for a documented procedure has been reworded Used to be: The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. The controls and related responsibilities and authorities for dealing with nonconforming productshall be defined in a documented procedure.

12 ISO 9001 – 2008 Changes Now reads: The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product. Rewording of the text

13 ISO 9001 – 2008 Changes Rewording of the same text Other Examples: 4.1General requirements 4.2.1General (Documentation requirements) 7.5.2Validation of processes for production and service provision 7.5.4Customer property 7.5.5Preservation of product 7.6 cidentification of calibration status 8.1 ameasurement to demonstrate conformity to product requirements 8.2.2Internal audit 8.2.4authorising release of product 8.3Control of nonconforming product

14 ISO 9001 – 2008 Changes To provide consistency in terminology 7.6 Control of monitoring and measuring equipment No longer uses the term devices, the term now used throughout is equipment This also as been reflected in d 6.2 Human resources The words product quality are not used, replaced by conformity to product requirements This now the same as in 6.3 Infrastructure and 6.4 Work environment

15 ISO 9001 – 2008 Changes Clarification of approach / application Some examples are as follows: 1.1 General (Note 1) - now states what the term product means 4.1 General requirements: - section e) clarifies that an organisation monitors and measures processes where applicable - Notes 2 & 3 clarify what an outsourced process is and the types of control that may be required 4.2 Documentation requirements – a document might include more than one procedure and a requirement may be covered by more than one procedure (i.e.: Corrective Action)

16 ISO 9001 – 2008 Changes Clarification of approach / application Management Representative - Top management shall appoint a member of the organization's management who, irrespective of other responsibilities, shall have responsibility and authority that includes 6.4 Work environment – new Note explaining what work environment means. The term work environment relates to those conditions under which work is performed including physical, environmental and other factors (such as noise, temperature, humidity, lighting or weather).

17 ISO 9001 – 2008 Changes Design and development planning – new Note explaining that the design review, verification and validation have distinct purposes and that they may be conducted and recorded separately or in any combination Customer Satisfaction (Monitoring and measurement) new Note has been added to provide some ideas as to how customer satisfaction can be measured, such as opinion surveys, lost business analysis, compliments, warranty claims and dealer report, etc. Clarification of approach / application

18 ISO 9001 – 2008 Changes Subtle changes, but could have some implications 0.1 General now states the design & implementation of the QMS is influenced by its business environment, changes in that environment, or the risks associated with that environment

19 ISO 9001 – 2008 Changes Subtle changes, but could have some implications 6.3 Infrastructure - section c) now includes information systems to supporting services

20 ISO 9001 – 2008 Changes Subtle changes, but could have some implications Determination of requirements related to product new note added addressing post delivery activities, such as warranty provisions, maintenance services, recycling or final disposition

21 ISO 9001 – 2008 Changes Subtle changes, but could have some implications Customer property the Note now states that Customer property can include intellectual property and personal data

22 ISO 9001 – 2008 Changes Subtle changes, but could have some implications 7.6 Control of monitoring and measuring equipment new Note added stating Confirmation of the ability of computer software to satisfy the intended application would typically include its verification and configuration management to maintain its suitability for use

23 Lloyds Register Quality Assurance Indonesia What happens next?

24 Transition - Strategy In order to minimise the impact on technical review and administration, we would prefer that where possible clients undertake Transition at their CR visits rather than Surveillances Or the transition could be done at surveillance assessment.

25 Transition By 14 November 2009, (one year after publication of ISO 9001:2008) all accredited new certificates issued shall be to ISO 9001:2008. By 14 November 2010 (twenty four months after publication of ISO 9001:2008) any existing certificates issued to ISO 9001:2000 will no longer be valid

26 Transition It is anticipated that the majority of clients will not require additional time for us to carry out a transition assessment. Transition cannot be completed if any major non- conformances are open. Any minor non-conformances will need to have potential corrective action identified before transition can be achieved.

27 Transition - Stage 1 and Stage 2 visits For contracts already issued, clients have the choice of being assessed to either the 2000 or 2008 versions. All new contracts will be issued for assessment to the 2008 standard.

28 Transition - Approved clients Clients are required to carry out a review of their management system against the requirements of the 2008 standard. The results of this review must be recorded and any necessary amendments to the management system must be made and Implemented. The review and associated actions must be demonstrable to the Assessor.

29 Transition - Approved clients - Certificate renewal and change to approval visits Clients will have the choice of being assessed to either version up to 01 July After this date, all certificate renewal and change to approval visits will be against the 2008 standard. There will be no additional charge for including the transition assessment at these visits.

30 Transition - Approved clients - Surveillance visits Clients who want to be assessed to the 2008 standard must make the Assessor aware of this during the courtesy call before the surveillance visit. The assessor will confirm whether or not there are any potential obstacles to undertaking the transition assessment as part of the surveillance visit, for example, time constraints or non-conformances outstanding. Any client who has not been approved to the 2008 version by the time of their surveillance visit immediately before 14 November 2010 will be assessed against the 2008 version.

31 Update to ISO 9004? Likely to be far more radical but not due until 2009 / 2010

32 Lloyds Register Quality Assurance Indonesia Thank You. Further information :

33 Lloyds Register Quality Assurance Indonesia Presented By Fefi Mardalena Commercial Training Manager

34 Formed in 1760 a non-profit distributing society using its operational surplus to enhance knowledge and promote safety of property and people

35 The organization employs over 6,200 people in its 250 offices in over 100 countries across the world, managed from its City of London headquarters.

36 LRQA Indonesia Training Services LRQA is pleased to announce a new service offering Training Services – for your most valuable asset Fully accredited range of training courses to meet your business objectives Full details in the brochure

37 Investment for your most valuable asset

38 LRQA Training Accreditations

39 LRQA Indonesia Training Services Internal Audit ( IRCA Registered) - QMS - EMS - OHSAS Lead Auditor - QMS - EMS - OHSAS Integrated Management System Food Training ( ISO & HACCP)

40 LRQA Training Our Commitment to you Professional training that can improve your business by giving your people the knowledge and skills to come up with innovative solutions. Our Trainers All practicing assessors with in depth knowledge of the challengers and issues you face daily. Use the latest thinking, real experiences and practical models to ensure all you learn can be transferred back to the workplace. Focused on the objectives of the training

41 LRQA Training In-Company Cost effective for those organisations wanting more than 4 delegates trained Delivered at a time and venue of your choice All delegates already have an understanding of the organisations processes and procedures that can be used in the delivery of the event Your Management system is unique – choosing in- company training is a unique solution to your training needs

42 LRQA Training Tailored or Bespoke? Tailored All our in-company events include the following:- A pre-event visit to discuss your specific training needs The appointed trainer will contact you prior to the event to discuss the objectives of the course and to gather information on your organisation Tailored in Delivery referencing your own policies and procedures Allocated time prior to the event for the trainer to familiarise themselves with your organisation

43 LRQA Training Tailored or Bespoke Bespoke Technical visit arranged prior to the event by the appointed trainer Materials to be customised and/or designed specific to your organisation Presentations customised Case Studies Designed Your own processes and procedures used during the deliver Live audits can be scheduled into the event

44 LRQA Training The next step A formal proposal will be forwarded to you within 48 hours of your visit An advisor will contact you to discuss timescales and venues Upon confirmation of event our customer services team will contact you to discuss arrangements Course notes will be despatched directly to you prior to the event taking place Delegates will receive their own certificate (for appropriate courses) after the event Post event review visit

45 LRQA Training Public courses Venues across Indonesia that are visited and inspected prior to use Suitable should you only need 1 or 2 delegates trained Delegates benefit from the interaction with other organisations Visit for information of course venues and dates

46

47 LRQA Training Contact us T F Wwww.id.lrqa.com Key ContactsFefi Mardalena Dewi Nur Fitriyati


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