Presentation on theme: "BSBINM501A part 2 Trainer: Kevin Chiang"— Presentation transcript:
1BSBINM501A part 2 Trainer: Kevin Chiang Manage Information/Knowledge management systemBSBINM501A part 2Trainer: Kevin Chiang
2Learning OutcomesAssess information for clarity, accuracy, currency and relevance to intended tasksUse interpersonal skills to access relevant information from teams and individuals
3How business information is used Executive level managers require data to review and formulate both short-term and long-range plans.Specific departments and teams need information relating to their areas of responsibilities.
4How business information is used cont. Prepare financial doc. & statementBalance sheet, P&LUpdate current eventsMeeting minutesSales figuresInform staff are aware of org P&PProtocols,Code of conductsUnderstand marketCompetitors statusControl quality assurance systems:Customers feedbackComply with legal requirementsOHS reportsWork compensation
5Assessing information An effective information management system should be in place to:Assess information held by the organization ensure it is clear, accurate, and relevant;Collect information in an efficient way;Organize the information so it is easily accessed;Monitor the collected information to ensure it is current
6Is the information clear? Think about the “audience” or main users of the information. If the content, style and language is clear for their purposes, the information can be assessed as usefulUse plain language, avoid un-necessary abbreviation, acronym and jargons
7Is the information accurate? Information can be judged for accuracy according to the following criteria:Timeliness:When was last updates?What period of time it covers?Comparison:Draft; Version controlSignatures:Authorized people signed documentsVerified and validated:Accounting data need to be proved
8Is the information current? Constant monitoring, reviewing and archiving of material is essential for current information to be useable.Effective filing systemsDate the documentsLog
9Is the information relevant? Much information stored in office will have a limited lifeIf the information is not accurate or current, it is irrelevant.It is important to check when the information is arrived.
10Using interpersonal skills to access information from colleagues What is interpersonal skills?Interpersonal skills are the skills that a personal uses to interact with other people.Interpersonal skills are sometimes also referred to as people skills or communication skills.Interpersonal skills involve using skills such as active listening and tone of voice, they include delegation and leadership.
11Collect information Be prepared: Be polite: Be brief: Know what you want preciselyBe polite:Show your respect and courtesyBe brief:Cut off the chit chat and un-necessities
12Collect information cont. Activity:Collect training info from L&D specialist via while showing your interpersonal skillsEvaluate the informationMethods & Tips:Using telephoneUsingFace to faceAsking feedbackUsing appropriate body language