1. BSBINM501A part 2 Trainer: Kevin Chiang
Manage Information/Knowledge management system
BSBINM501A part 2
Trainer: Kevin Chiang

2. Learning Outcomes
Assess information for clarity, accuracy, currency and relevance to intended tasks
Use interpersonal skills to access relevant information from teams and individuals

3. How business information is used
Executive level managers require data to review and formulate both short-term and long-range plans.
Specific departments and teams need information relating to their areas of responsibilities.

4. How business information is used cont.
Prepare financial doc. & statement
Balance sheet, P&L
Update current events
Meeting minutes
Sales figures
Inform staff are aware of org P&P
Protocols,
Code of conducts
Understand market
Competitors status
Control quality assurance systems:
Customers feedback
Comply with legal requirements
OHS reports
Work compensation

5. Assessing information
An effective information management system should be in place to:
Assess information held by the organization ensure it is clear, accurate, and relevant;
Collect information in an efficient way;
Organize the information so it is easily accessed;
Monitor the collected information to ensure it is current

6. Is the information clear?
Think about the “audience” or main users of the information. If the content, style and language is clear for their purposes, the information can be assessed as useful
Use plain language, avoid un-necessary abbreviation, acronym and jargons

7. Is the information accurate?
Information can be judged for accuracy according to the following criteria:
Timeliness:
When was last updates?
What period of time it covers?
Comparison:
Draft; Version control
Signatures:
Authorized people signed documents
Verified and validated:
Accounting data need to be proved

8. Is the information current?
Constant monitoring, reviewing and archiving of material is essential for current information to be useable.
Effective filing systems
Date the documents
Log

9. Is the information relevant?
Much information stored in office will have a limited life
If the information is not accurate or current, it is irrelevant.
It is important to check when the information is arrived.

10. Using interpersonal skills to access information from colleagues
What is interpersonal skills?
Interpersonal skills are the skills that a personal uses to interact with other people.
Interpersonal skills are sometimes also referred to as people skills or communication skills.
Interpersonal skills involve using skills such as active listening and tone of voice, they include delegation and leadership.

11. Collect information Be prepared: Be polite: Be brief:
Know what you want precisely
Be polite:
Show your respect and courtesy
Be brief:
Cut off the chit chat and un-necessities

12. Collect information cont.
Activity:
Collect training info from L&D specialist via while showing your interpersonal skills
Evaluate the information
Methods & Tips:
Using telephone
Using
Face to face
Asking feedback
Using appropriate body language