Presentation on theme: "BSBINM501A part 2 Trainer: Kevin Chiang Manage Information/Knowledge management system."— Presentation transcript:
BSBINM501A part 2 Trainer: Kevin Chiang Manage Information/Knowledge management system
Learning Outcomes Assess information for clarity, accuracy, currency and relevance to intended tasks Use interpersonal skills to access relevant information from teams and individuals
How business information is used Executive level managers require data to review and formulate both short-term and long-range plans. Specific departments and teams need information relating to their areas of responsibilities.
How business information is used cont. Understand market Competitors status Control quality assurance systems: Customers feedback Comply with legal requirements OHS reports Work compensation Prepare financial doc. & statement Balance sheet, P&L Update current events Meeting minutes Sales figures Inform staff are aware of org P&P Protocols, Code of conducts
An effective information management system should be in place to: Assess information held by the organization ensure it is clear, accurate, and relevant; Collect information in an efficient way; Organize the information so it is easily accessed; Monitor the collected information to ensure it is current Assessing information
Is the information clear? Think about the “audience” or main users of the information. If the content, style and language is clear for their purposes, the information can be assessed as useful Use plain language, avoid un-necessary abbreviation, acronym and jargons
Is the information accurate? Information can be judged for accuracy according to the following criteria: Timeliness: When was last updates? What period of time it covers? Comparison: Draft; Version control Signatures: Authorized people signed documents Verified and validated: Accounting data need to be proved
Is the information current? Constant monitoring, reviewing and archiving of material is essential for current information to be useable. Effective filing systems Date the documents Log
Is the information relevant? Much information stored in office will have a limited life If the information is not accurate or current, it is irrelevant. It is important to check when the information is arrived.
Using interpersonal skills to access information from colleagues What is interpersonal skills? IInterpersonal skills are the skills that a personal uses to interact with other people. IInterpersonal skills are sometimes also referred to as people skills or communication skills. IInterpersonal skills involve using skills such as active listening and tone of voice, they include delegation and leadership.
Collect information Be prepared: Know what you want precisely Be polite: Show your respect and courtesy Be brief: Cut off the chit chat and un-necessities
Collect information cont. Methods & Tips: Using telephone Using email Face to face Asking feedback Using appropriate body language Activity: CCollect training info from L&D specialist via email while showing your interpersonal skills EEvaluate the information