Presentation on theme: "Manage Information/Knowledge management system"— Presentation transcript:
1 Manage Information/Knowledge management system BSBINM501A part1Trainer: Kevin Chiang
2 Learning OutcomesAccess product and service information in accordance with organizational requirementsEnsure methods of collecting information are reliable and make efficientuse of available time andresources
3 What is information? A message received and understood; Knowledge acquired through study or experience or instruction;Data: a collection of facts from which conclusions may be drawn;A numerical measure of the uncertainty of an outcome;Sources:
4 Type of information Internal External Organizational policies and proceduresDepartmental and/or individual roles and responsibilitiesExternalCustomers & SuppliersMarket & CompetitorsGovernment bodies & Industrial associations
5 Type of information cont. Hard copy – Existing infoCorrespondence, reports & formsBusiness documents: invoice, contract, recordsBooks, magazines, promotion materialsSoft copy – Developing infoPhone calls & ConversationMeetings & Verbal ideasDiscussion
6 Workplace information In general:CorrespondenceFormsReportsPlansRecordsIn specification:Company visionOrg chartStrategic & Operational plansSales records & invoicesClients databasesEmployee recordsFinancial figures & targetsAdvertisement & promotionsOHS policies
7 Accessing information Organizational information should be accessible to all staffOrg chart & Management structuresOHS policiesCode of conducts & protocolsIndividuals and departments are given access to types or levels of information that they need to do their jobsHR & remuneration informationClients informationFinancial informationLegal information
8 Secure & Confidential information It is very important to consider security and confidentiality when an organization is deciding how to store and access its information.Government legislation provides rules about how information can be handled under the Privacy Act 1998 (Cth) and organizations must make sure that their procedures meet these requirements.
9 Use reliable methods to collect information It is essential that you can trust the information you collect to use at work.If the information is not reliable then you risk consequences as small as a staff member’s name being spelt incorrectly, or as large as project investment worth millions of dollars
10 Use reliable methods to collect information Cont. Secondary sourcesInternet sourcesBooks & JournalsDocuments from other organizationsPublic databasesHistory & others experiencesSee if they are close enoughPrimary sourcesObservationFirst hand experiencesDirect questions & answersMore reliable
11 Activity Collect one information from primary sources Collect three information from secondary sources
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