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Manage Information/Knowledge management system

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Presentation on theme: "Manage Information/Knowledge management system"— Presentation transcript:

1 Manage Information/Knowledge management system
BSBINM501A part1 Trainer: Kevin Chiang

2 Learning Outcomes Access product and service information in accordance with organizational requirements Ensure methods of collecting information are reliable and make efficient use of available time and resources

3 What is information? A message received and understood;
Knowledge acquired through study or experience or instruction; Data: a collection of facts from which conclusions may be drawn; A numerical measure of the uncertainty of an outcome; Sources:

4 Type of information Internal External
Organizational policies and procedures Departmental and/or individual roles and responsibilities External Customers & Suppliers Market & Competitors Government bodies & Industrial associations

5 Type of information cont.
Hard copy – Existing info Correspondence, reports & forms Business documents: invoice, contract, records Books, magazines, promotion materials Soft copy – Developing info Phone calls & Conversation Meetings & Verbal ideas Discussion

6 Workplace information
In general: Correspondence Forms Reports Plans Records In specification: Company vision Org chart Strategic & Operational plans Sales records & invoices Clients databases Employee records Financial figures & targets Advertisement & promotions OHS policies

7 Accessing information
Organizational information should be accessible to all staff Org chart & Management structures OHS policies Code of conducts & protocols Individuals and departments are given access to types or levels of information that they need to do their jobs HR & remuneration information Clients information Financial information Legal information

8 Secure & Confidential information
It is very important to consider security and confidentiality when an organization is deciding how to store and access its information. Government legislation provides rules about how information can be handled under the Privacy Act 1998 (Cth) and organizations must make sure that their procedures meet these requirements.

9 Use reliable methods to collect information
It is essential that you can trust the information you collect to use at work. If the information is not reliable then you risk consequences as small as a staff member’s name being spelt incorrectly, or as large as project investment worth millions of dollars

10 Use reliable methods to collect information Cont.
Secondary sources Internet sources Books & Journals Documents from other organizations Public databases History & others experiences See if they are close enough Primary sources Observation First hand experiences Direct questions & answers More reliable

11 Activity Collect one information from primary sources
Collect three information from secondary sources

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