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Manage Information/Knowledge management system BSBINM501A part1 Trainer: Kevin Chiang.

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Presentation on theme: "Manage Information/Knowledge management system BSBINM501A part1 Trainer: Kevin Chiang."— Presentation transcript:

1 Manage Information/Knowledge management system BSBINM501A part1 Trainer: Kevin Chiang

2 Learning Outcomes Access product and service information in accordance with organizational requirements Ensure methods of collecting information are reliable and make efficient use of available time and resources

3 What is information? A message received and understood; Knowledge acquired through study or experience or instruction; Data: a collection of facts from which conclusions may be drawn; A numerical measure of the uncertainty of an outcome; Sources: oi=glossary_definition&ct=title&ved=0CBgQkAE oi=glossary_definition&ct=title&ved=0CBgQkAE

4 Type of information Internal  Organizational policies and procedures  Departmental and/or individual roles and responsibilities External  Customers & Suppliers  Market & Competitors  Government bodies & Industrial associations

5 Type of information cont. Hard copy – Existing info  Correspondence, reports & forms  Business documents: invoice, contract, records  Books, magazines, promotion materials Soft copy – Developing info  Phone calls & Conversation  Meetings & Verbal ideas  Discussion

6 Workplace information In general:  Correspondence  Forms  Reports  Plans  Records In specification:  Company vision  Org chart  Strategic & Operational plans  Sales records & invoices  Clients databases  Employee records  Financial figures & targets  Advertisement & promotions  OHS policies

7 Accessing information Organizational information should be accessible to all staff  Org chart & Management structures  OHS policies  Code of conducts & protocols Individuals and departments are given access to types or levels of information that they need to do their jobs  HR & remuneration information  Clients information  Financial information  Legal information

8 Secure & Confidential information It is very important to consider security and confidentiality when an organization is deciding how to store and access its information. Government legislation provides rules about how information can be handled under the Privacy Act 1998 (Cth) and organizations must make sure that their procedures meet these requirements.

9 Use reliable methods to collect information It is essential that you can trust the information you collect to use at work. If the information is not reliable then you risk consequences as small as a staff member’s name being spelt incorrectly, or as large as project investment worth millions of dollars

10 Use reliable methods to collect information Cont. Primary sources  Observation  First hand experiences  Direct questions & answers More reliable Secondary sources  Internet sources  Books & Journals  Documents from other organizations  Public databases  History & others experiences See if they are close enough

11 Activity Collect one information from primary sources Collect three information from secondary sources

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